Component/system that failed: Panoramic sunroof glass on a 2023 Infiniti QX50. Date of Incident: July 21, 2025 at approximately 8am. Incident description: While my daughter was driving on the interstate at normal speed, the panoramic sunroof suddenly and spontaneously shattered. There was no impact, no visible object, and no warning. The explosion of glass was loud and violent. Safety risk: Thankfully, the sunroof shade was closed at the time of the incident. Had it been open, glass would have rained down inside the cabin, potentially causing serious or even fatal injuries. This was a terrifying failure with high risk to life and safety, particularly at highway speeds. Immediately after the incident I called Infiniti of Memphis where we purchased the vehicle brand new, and it is currently under warranty. I was notified that since there isn’t a current recall anything glass related is not included under warranty and I would need to file a claim under my insurance. We were forced to file a claim through our insurance provider to repair the damage — despite no fault on our part. Warning signs or prior symptoms: There were no warning lights, no abnormal sounds, and no signs of weakness or cracking. The glass failed without warning. Cause: UNKNOWN — but based on public reports, thousands of similar incidents have occurred in other Infiniti and Nissan models. This appears to be part of a known manufacturer defect currently involved in active class-action litigation (Johnson v. Nissan North America) regarding spontaneous sunroof explosions.
The worst 2023 Infiniti QX50 problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Fuel system2
- Transmission2
- Driver assistance1
- Engine1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Fuel system2
- Transmission2
- Driver assistance1
- Engine1
Recalls 1
Air bags: frontal: driver side: inflator module
- What is wrong
- Nissan North America, Inc. (Nissan) is recalling certain 2024 Titan, Frontier, Infiniti QX60, Pathfinder, 2023-2024 Sentra, Versa, Kicks, Infiniti QX50, and 2023 Rogue vehicles. Due to a manufacturing issue, the driver's air bag inflator may absorb moisture, and cause the air bag to deploy improperly.
- Risk
- An air bag that deploys improperly may not protect the driver as intended during a crash, increasing the risk of injury.
- Remedy
- Dealers will replace the front driver's air bag assembly, free of charge. Owner notification letters were mailed April 10, 2024. Owners may contact Nissan customer service at 1‑800‑867‑7669. Nissan's numbers for this recall are PD103, PD104, and PMA34.
Recall number 24V154000 · Recall details
See all 1 recalls for the 2023 Infiniti QX50
Defect investigations
Complete loss of motive power due to engine failure
On December 13, 2023, the Office of Defects Investigation (ODI) opened PE23-023 to investigate allegations of engine failures leading to loss of motive power in model year (MY) 2021-2023 Nissan Rogue; MY 2019-2021 Nissan Altima; and MY 2019-2021 Infiniti QX50 vehicles. At that time, ODI had received 6 Vehicle Owner Questionnaires (VOQ) and multiple early warning reports, with consumers reporting engine knocking noises accompanied by a loss of engine power while driving. The investigation identified bearing failures in certain vehicles equipped with the subject 3-cylinder 1.5L or 4-cylinder 2.0L variable compression turbo (VC-Turbo) engines. ODI also identified early warning reports describing thermal incidents that occurred immediately after the vehicle suffered a catastrophic engine failure. The failures were the result of a manufacturing defect in specific engine bearings (main, A-, C-, and L-link) or other engine components that may cause engine damage and potentially lead to engine failure. Engine failure can result in a loss of motive power event that can increase the risk of a crash. Engine failure might also result in a fire if internal components detach and impact the engine block creating a hole that allows engine oil to reach hot surfaces. In its April 2024, May 2024, and June 2025 responses to ODIâs information requests, Nissan provided 998 customer reports (including complaints, field reports, and legal claims) and 1,107 warranty claims related to the alleged defect. When combining ODI and manufacturer report data, there are 1,878 unique VINs that have experienced failures across all subject vehicles. In one of the early warning reports, ODI identified an incident involving a 2022 Infiniti QX55 that resulted in an engine fire following an alleged engine failure. The 2022 Infiniti QX55 was not included in the scope of this investigation but the vehicle model shares the same 4-cylinder 2.0L variable compression turbo engine. Based on the information included with the early warning report, the fire can be directly related to the alleged defect.  A further review of ODI and manufacturer data, identified 12 allegations of engine compartment fires in subject vehicles; three were confirmed as directly related to the engine failure, and nine reports described an under-hood fire that occurred following a loss of power event. Additionally, ODI identified multiple reports describing an engine block crack or hole surrounded by oil residue following an engine failure. On June 27, 2025, Nissan submitted recall 25V‑437 involving 443,899 MY 2021-2023 Nissan Rogue, MY 2019-2021 Nissan Altima; MY 2019-2021 Infiniti QX50; and 2022 Infiniti QX55 vehicles. The recall remedy provides the dealer instructions to inspect the engine oil pan for the presence of specific metal debris. For customers with the 3-cylinder 1.5L VC-Turbo engine, if no debris is detected during the inspection, dealers will replace the oil pan gasket, engine oil, and reprogram the vehicleâs Engine Control Module (ECM). For customers with the 4-cylinder 2.0L VC-Turbo engine, if no debris is detected, dealers will replace the engine oil. In the case where specific debris is detected and confirmed by Nissan Powertrain Call Center, dealers will be instructed to replace the engine. In addition, Nissan will extend the vehicle warranty to 10 years and 120,000 miles for the recall subject vehicle population after the dealer performs the inspection. Nissan has implemented multiple corrective actions to address the identified manufacturing defects of certain engine block internal components. In view of the recall action (25V437) taken by Nissan, ODI is closing this Preliminary Evaluation. The agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to
PE23023
Technical service bulletins for the 2023 Infiniti QX50 49
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Wiring harness repair information
- Roaring noise from the engine cooling fan assembly and the a/c is not cooling
- Certification label and VIN plate replacement service information
- AEB warning light is on with warning messages displayed on combination meter applied vehicles: 2015-2024...
- DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero...
- Telematics (IVC) service information
- Av control unit replacement process
- DTC B2E01-96 (internal battery) stored as current in ivc applied systems
- Telematics control unit reset after automatic collision notification service information
- CAN communication codes – diagnostic tips and guidelines
2023 Infiniti QX50 fuel economy
Official EPA estimates in miles per gallon (MPGe for electric). Ranges cover trims that share the same engine.
| Engine | Drive | City | Highway | Combined |
|---|---|---|---|---|
| 2.0L 4‑cyl | FWD | 23 | 29 | 26 |
| 2.0L 4‑cyl | AWD | 22 | 28 | 25 |
What 2023 Infiniti QX50 owners say
Most recent owner complaints, unedited.
Vehicle is prone to stalling while on the road extremely dangerous starting issues after long trips
The contact owns a 2023 Infiniti QX50. The contact stated while driving 28-29 MPH at nighttime, she noticed an animal in the roadway and decelerated. The contact stated that while the vehicle was approximately 2 ft. away from the animal, the vehicle made a loud sound, and the hood popped up and partially covered the windshield. The contact veered to the side of the road. The contact stated that she sat on a pillow in the front driver's seat, and she was able to drive to her residence at low speed. The vehicle was taken to the dealer the following morning. The dealer informed the contact that the vehicle was designed with the Pop-Up Engine Hood For Pedestrian Protection feature, in which the pedestrian safety sensor in the bumper, signaled the hood to pop up while the vehicle was near the animal on the road. The dealer informed the contact that the vehicle operated as designed and charged a repair fee for the hood pistons replacement. The manufacturer was notified of the failure and sent a field technician, who diagnosed the vehicle and informed the contact that the vehicle operated as designed. However, the contact stated that based on the Owner's Manual, the feature was designed to pop up the hood in the event of a frontal collision with a pedestrian. The contact stated that the vehicle had not collided with the animal. The vehicle was not repaired. The failure mileage was approximately 5,200.
The contact owns a 2023 Infiniti QX50. The contact stated that upon pressing the start button and starting the vehicle, the vehicle sputtered. While driving attempting to drive, the vehicle failed to move. There were no warning lights illuminated. The vehicle was towed to the local dealer, who was unable to duplicate the failure. While driving, the vehicle failed to accelerate properly. There was an abnormally loud grinding sound detected. The contact stated that the vehicle was stuck in first gear. The vehicle was towed back to the local dealer, where it was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted by the contact’s attorney. The failure mileage was approximately 62,018.
Compare the 2023 Infiniti QX50
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Questions about the 2023 Infiniti QX50
Is the 2023 Infiniti QX50 reliable?
Owners have filed 4 complaints about the 2023 Infiniti QX50, fewer than a typical QX50 model year.
What is the most common problem with the 2023 Infiniti QX50?
Fuel and propulsion system, with 2 complaints. Next is transmission (2).
How many recalls does the 2023 Infiniti QX50 have?
1 recall, covering air bags.
What gas mileage does the 2023 Infiniti QX50 get?
Official estimates for the 2023 Infiniti QX50 range from 25 to 26 mpg combined. The most efficient version (2.0L 4-cyl, FWD) gets 23 city and 29 highway.
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