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March 8, 2023 Service bulletin

Software update for infotainment issues service information

Nissan technical service bulletin NTB23-018 for 2014-2021 Nissan Altima, 2014-2023 Nissan Rogue and 2017-2020, 2022-2023 Nissan Pathfinder and others.

Bulletin number
NTB23-018
Component
Electrical system
Summary
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue or after replacement of the AV Control Unit, it is necessary to verify the current software version of the AV Control Unit to determine if a software version update is required. Use the vehicle tables in this bulletin to determine the current software version, if the AV Control Unit requires a software version update, and which procedure to use to update the AV Control Unit. The software updates in this bulletin are to address stability improvements and “bug” fixes. IMPORTANT: If the customer is experiencing a software related concern, refer to NTB21-038 to verify if the customer concern is a hardware or software related issue. If the concern is a software related issue, review the information in this bulletin to update the AV Control Unit as needed.

Owners of these vehicles have filed 2,604 complaints in the electrical category.

Vehicles covered

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