Complaint Some MY2019 Amazon Sprinters have a customer-specific 'Driver Alert' Parameterizable Special...

Bulletin number

LI54.21-N-076195

Component

Electrical system

Summary

Complaint Some MY2019 Amazon Sprinters have a customer-specific 'Driver Alert' Parameterizable Special Module (PSM) software that monitors signals from multiple sensors and outputs audible and visual feedback if the proper parking procedure has not been performed by the driver. This customer-specific software was developed and approved by Mercedes-Benz and Amazon to enhance driver and pedestrian safety based on Amazon's specific customer use case. Amazon Driver Alert PSM software works in parallel with, and does NOT supersede or interfere with any Mercedes- Benz Recalls or Service Campaigns. Amazon Driver Alert PSM software is ONLY available for Model Year 2019 Amazon Sprinters that are currently operated by an official representative of Amazon or Amazon DSP, it is NOT available for ANY other model year or customer (NOT available for ex-Amazon vans that have been sold at auction). The information within this LI is provided so you are able to: • Install Amazon Driver Alert PSM software on a MY2019 Amazon Sprinter (ONLY when requested by an official representative of Amazon or Amazon DSP). • Perform the necessary vehicle function checks that are required for Amazon Driver Alert PSM software to function properly. • Re-install Amazon Driver-Alert PSM software when software was inadvertently over-written and lost, or when PSM hardware replacement is necessary. • Utilize the PSM function descriptions to assist with your diagnosis of vehicle malfunctions that may create unique customer concerns.

Owners of these vehicles have filed 19 complaints in the electrical category.