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May 23, 2023 Service bulletin

Lost internet connection after an OTA update

Ford technical service bulletin 23B28 for 2021 Ford Mustang Mach E.

Bulletin number
23B28
Component
Back over prevention
Summary
Certain 2021 Model Year Mustang Mach E Gateway Module Reprogramming In all the affected vehicles, the Gateway Module (GWM) may have lost internet connection after an OTA update. This may cause the vehicle to display a No Driver Logged message on the screen

Owners of these vehicles have filed 113 complaints in the driver assistance category.

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