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July 26, 2023 Service bulletin

Echo condition during a phone call via Bluetooth®, Apple CarPlay®, or Android Auto? (wireless or wired)

Lexus technical service bulletin L-SB-0039-23 for 2023 Lexus ES and 2022-2023 Lexus NX.

Bulletin number
L-SB-0039-23
Component
Electrical system
Summary
TSB: Some 2022 ? 2023 model year NX 250, NX 350, NX 350h (with 9.8-inch touchscreen only) and 2023 model year ES 250, ES 300h, and ES 350 (with 8.0-inch touchscreen only) vehicles, equipped with a 10-speaker premium sound system, may exhibit an echo condition during a phone call via Bluetooth®, Apple CarPlay®, or Android Auto? (wireless or wired). The person in the car does not hear or experience any echo or other abnormalities. The condition can be resolved by replacing the amplifier assembly.

Owners of these vehicles have filed 11 complaints in the electrical category.

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