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January 31, 2024 Service bulletin

During a phone call, the called party has difficulty understanding/cannot understand the driver, or...

Mercedes-Benz technical service bulletin LI82.70-P-077433 for 2023-2024 Mercedes-Benz EQE 350+, 2023-2024 Mercedes-Benz EQE 500 and 2023 Mercedes-Benz Redundant Eqe 350 4matic and others.

Bulletin number
LI82.70-P-077433
Component
Electrical system
Summary
During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps.

Owners of these vehicles have filed 13 complaints in the electrical category.

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