This TSB supersedes article 23-2386 to update the Service Procedure

Bulletin number

TSB 24-2009

Component

Electrical system

Summary

This TSB supersedes article 23-2386 to update the Service Procedure. Some 2023 F-Super Duty vehicles equipped with a 12.3 inch instrument cluster display screen may exhibit various concerns with the instrument panel cluster (IPC). This may be due to the software in the IPC. IPC software update that addresses the symptom listed in this bulletin may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the IPC has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.

Owners of these vehicles have filed 28 complaints in the electrical category.