Some 2024 Ranger vehicles may exhibit a condition where Android Audio briefly pauses when launching Pitch...

Bulletin number

SSM 52288

Component

Back over prevention: software

Summary

Some 2024 Ranger vehicles may exhibit a condition where Android Audio briefly pauses when launching Pitch And Roll from the Off-Road screen. This may be due to the accessory protocol interface module (APIM) software. Reprogramming or replacing the APIM will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in Q4 2024. The software will update automatically if vehicle connectivity is enabled in the vehicles settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in December 2024. Monitor OASIS for additional information.

Owners of these vehicles have filed 6 complaints in the driver assistance category.