Complaint Yellow information message in driver display (instrument cluster): "Switch on motor to charge...

Bulletin number

LI54.10-P-076026

Component

Electrical system

Summary

Complaint Yellow information message in driver display (instrument cluster): "Switch on motor to charge the 12V battery" Cause The state of charge (SOC) of the 12V battery has dropped to 45% or less. Remedy This warning message appears as soon as the state of charge (SOC) of the 12V primary battery drops below 45%. This message is displayed to safeguard the vehicle's starting ability. At the same time as the display appears in the instrument cluster, customers with a linked Mercedes me connect account also receive a push notification via the app/by email (if this function is activated). The battery must be charged to a state of charge (SOC) of at least 50%. To do this, an external charger can be connected (please comply with AR54.10-P-1133S) or the vehicle can be driven (by the customer) for 30 to 60 minutes. Please make customers aware of how the vehicle behaves: • If the vehicle is used for short journeys, the battery state of charge may slowly drop to less than 45% – a negative charge balance • A negative charge balance will also occur if the vehicle is used while stationary without running the engine, e.g. if the head unit is used, the ignition is switched on, or other comfort & convenience power consumers, e.g. seat heating/seat ventilation, are active. • An unlocked vehicle may increase consumption, because certain vehicle functions are actively kept ready for the customer. In combination with Keyless-Go or flush-mounted door handles, the vehicle may be woken up if the vehicle key is detected in the vicinity of the vehicle. The cause of the discharge can be identified with the aid of the onboard electrical system data in the EZS using XENTRY Diagnosis. See attached examples for identifying typical customer situations (e.g. operation with ignition on, operation of head unit while stationary or vehicle unlocked while parked).

Owners of these vehicles have filed 26 complaints in the electrical category.