"Radio Over The Air Update from U29.44 to U33.43 Software Version (FOTA) Customers may experience one or...

Bulletin number

08-203-24

Component

Electrical system

Summary

"Radio Over The Air Update from U29.44 to U33.43 Software Version (FOTA) Customers may experience one or more of the following: ● Unable to select the Turn by Turn Nav. ● Blank performance pages. Rearview Camera (RVC) functions normally. ● Android Auto® Voice Recognition (VR) inoperative. ● Media Tuner delayed. ● Charge schedule Human Machine Interface (HMI). RVC functions normally. ● Ambient light inoperative. ● Map in Instrument Panel Cluster (IPC) inoperative. ● Media Widget blank. ● Navigation Map black. ● Offroad pages inoperative. RVC functions normally. ● VR inoperative. ● Incorrect song title displayed, Carplay® only. ● Human Unit (HU) switches from Media Page to Home Page. RVC functions normally. ● Ghost Touch on Navigation screen. RVC functions normally. ● Widgets missing. ● New User Profile does not load. ● Returns to wrong page after View Camera Event selected by customer in the ""Camera View Pages"""". RVC functions normally. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from U29.44 to U33.43. NOTE: The national launch for the FOTA is expected to begin September 30, 2024."

Owners of these vehicles have filed 435 complaints in the electrical category.