"Global Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Update from 5.43, 5.39 and 5.34...

Bulletin number

08-223-24

Component

Electrical system

Summary

"Global Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Update from 5.43, 5.39 and 5.34 to 5.49 Customers may experience one or more of the following: ● Remote door lock and unlock commands sent from the mobile app fail. ● After saving the edited charge or climate schedule in the radio, the mobile app reverts it back to the schedule set on the mobile app. ● Remote operation ignition on remote start not working. ● Customer not receiving a monthly email containing the VHR (Vehicle Health Report). This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 5.43, 5.39 and 5.34 to 5.49. NOTE: National launch for this FOTA update is expected to begin October 21, 2024."

Owners of these vehicles have filed 25 complaints in the electrical category.