Pre-Case creation for 725.0/.1 Transmissions Complaint: To insure vehicle down time is kept at a minimum...

Bulletin number

LI27.00-N-078611

Component

Power train

Summary

Pre-Case creation for 725.0/.1 Transmissions Complaint: To insure vehicle down time is kept at a minimum and all required information is available when case is escalated, as well as assist technicians with checks that may help lead in resolving issue without case creation. THIS LI IS NOT TO BE USED AS A REASON FOR CASE CREATION BUT AS A GUIDE IF A CASE IS NEEDED Cause: There are, at times, additional steps workshops can do to help diagnose and rectify transmission complaints. Remedy: When opening a case for transmissions a EEPROM, Quick Test, and VGS CUL are absolutely necessary Please also check for any relevant LI’s before opening case. Also, recommend having customer fill out Transmission Drivability Diagnostic Worksheet especially if complaint is hard to reproduce or intermittent (Work sheet Location: Xentry Portal >> Local Contents >> Diagnostic Info>> Diagnostic Worksheets ) If a previous repair attempt or visit was made for the same concern please include the date, mileage, and case num- ber if applicable of that repair/visit with a short description of what was done. Follow IPR: ( LI27.00-P-073124 ) All IPR suggestions are covered by warranty and there is no need for cases to con- firm IPR. Complete IPR suggestions and close out IPR process. If complaint is not fixed and IPR still suggests the sa- me repair once closed out and run again, then a case may be needed. Transmission Health page is a good indicator of issues within transmission if clutch or brake pack stays NOK after ad- aptions and unable to be made to a green OK then an internal fault is present. Proceed with replacing affected clutch pack.

Owners of these vehicles have filed 10 complaints in the transmission category.