Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Bluelink functions

Bulletin number

25-01-018H TSB (9C0)

Component

Electrical system

Summary

Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Bluelink functions. This may be due to an occasional disconnection on Verizon’s communication network. Follow the procedures in this bulletin to verify Bluelink Data Communication Unit (DCU) network connection and if needed, reset the DCU in Dealer Mode to resolve the connection.

Owners of these vehicles have filed 480 complaints in the electrical category.