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April 15, 2025 Other

3rd row headrest If you have customer with issue involving the 3rd row headrest not staying up. It has...

Chrysler technical service bulletin 9100347 Rev 1 for 2021-2024 Chrysler Pacifica, 2021-2024 Chrysler Pacifica Plug-In Hybrid and 2021-2024 Chrysler Voyager.

Bulletin number
9100347 Rev 1
Component
Seats
Summary
"3rd row headrest If you have customer with issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done"

Owners of these vehicles have filed 40 complaints in the seats category.

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