Some 2022-2024 Expedition/Navigator vehicles equipped with driver assistance features and minor feature...

Bulletin number

SSM 54350

Component

Electrical system

Summary

Some 2022-2024 Expedition/Navigator vehicles equipped with driver assistance features and minor feature codes DBCBB and DBCBC may exhibit driver assistance feature warning messages displayed in the instrument panel cluster (IPC). Additionally, some modules may store invalid data/lost communication related diagnostic trouble codes (DTCs). The image processing module A (IPMA) should not store these DTCs. This condition may be due to the software in the IPMA, causing it to not communicate on the network. Whether the issue is intermittent or the IPMA is currently failing to communicate, download and run the "IPMA - Image Processing Module A (IPMA) Recovery" app in the Ford Diagnosis and Repair System (FDRS) scan tool. If IPMA communication had to be restored using the Recovery App, download and run the "IPMA - Image Processing Module (IPMA) Alignment" app, recheck DTCs and confirm that all warning messages are cleared from the IPC. If these steps correct the condition, release the vehicle back to the customer. Advise the customers that a permanent repair to prevent recurrence is expected to be

Owners of these vehicles have filed 68 complaints in the electrical category.