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December 4, 2025 Service bulletin

Some 2020-2026 Police Interceptor Utility hybrid vehicles may exhibit multiple warning messages, various...

Ford technical service bulletin SSM 54425 for 2024 Ford Explorer and 2020-2023, 2025 Ford Explorer Hybrid.

Bulletin number
SSM 54425
Component
Power train
Summary
Some 2020-2026 Police Interceptor Utility hybrid vehicles may exhibit multiple warning messages, various drivability concerns and/or an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P061B stored in the powertrain control module (PCM). This may be due to the incorrect installation of additional police equipment. Equipment should only use the provided rear power access point and must not use the 12V cranking or 12V auxiliary batteries for power. The vehicle will go to sleep after the ignition key is removed and is not designed to power equipment when the vehicle is not running. If equipped, the Police Engine Idle feature can be used to allow the vehicle to securely remain idling and to power equipment. Refer to the Owners Manual. If it is determined additional equipment has not been added to the 12V cranking or 12V auxiliary batteries, continue with normal Workshop Manual (WSM) diagnostics, Section 303-04C Engine > Fuel Charging and Controls > Diagnosis and Testing > Pinpoint Test QE. For general upfitter installation guidelines, refer to:

Owners of these vehicles have filed 4 complaints in the transmission category.

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