In our continuing efforts to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC (MBUSA) has...

Bulletin number

EW-Fuel Tank Components

Component

Fuel/propulsion system

Summary

In our continuing efforts to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC (MBUSA) has decided to extend the warranty for certain fuel tank components in certain Mercedes-Benz vehicles. Which Vehicles:  gasoline-fueled, non-PZEV certified ( i.e. Diesel or code 917) Model Year 2003 – 2009 E-Class  Model Year 2006 – 2011 CLS-Class Which Parts are Covered: The warranty covers the fuel tank assembly (MY 03-07 only)”, and fuel filter/sender, fuel pump, and gaskets (MY 08-11 only) (collectively the “Covered Fuel Tank Components”) What are the Terms of the Extended Warranty: Warranty on the “Covered Fuel Tank Components” will be extended from the original 4 years / 50,000 miles (whichever occurs first) to 15 years, regardless of mileage. This warranty extension applies to covered vehicles regardless of ownership. If during this period the vehicle experiences a leakage from any of the “Covered Fuel Tank Components” listed above and it is determined that it is due to a warrantable condition that would have been covered had it occurred during the original warranty period, this warranty extension will cover the necessary part(s) and labor to repair or replace the component(s). The Extended Warranty coverage varies by model and model year. VMI will display information regarding this warranty extension in the “Service Packages” section for all affected vehicles and is detailed below. Owner Notification - A customer letter will be mailed the week of January 12, 2015 and will be staggered, starting with MY2003 and MY2004. See attached. Based on the inventory of parts for this extended warranty at the PDC’s, and potential repair time involved, please ensure to manage the customer’s expectation for how long the repair will take, which depends on which components are determined to need replacing.

Owners of these vehicles have filed 1,104 complaints in the fuel system category.