Condition where the second-row seat does not return to the latched position (under power) after pressing...

Bulletin number

SSM 54819

Component

Seats

Summary

Some 2025-2026 Navigator vehicles equipped with multi-contour seats (minor feature code BYBAL) may exhibit a condition where the second-row seat does not return to the latched position (under power) after pressing the power return button (located on the outboard side of the seatback). To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). This may be caused by an occupant pulling the manual release strap. The manual release strap is intended to be used in emergency situations only where power seat operation is not available. Pulling the manual release strap disengages the pitch motor clutch. To correct the condition, the pitch motor clutch must re-engage with the seating system. Starting with the seat in the rearward position, press the power pitch button once and release it. While the seat is in motion, gently guide the headrest and seatback downward, moving the seat approximately halfway down toward the strikers

Owners of these vehicles have filed 1 complaints in the seats category.