Campaign bulletin

Bulletin number

IPSB 15-286 (PD210)

Component

Air bags

Summary

CAMPAIGN BULLETIN Airbag Control Unit (ACU) Retailer Announcement INFINITI is committed to a high level of client service and satisfaction. This commitment requires INFINITI to periodically place certain vehicles on temporary Quality Assurance Hold to ensure that these vehicles, as delivered to our clients, meet our exacting standards and our clients’ expectations. Effective immediately, INFINITI is placing a temporary Quality Assurance Hold on certain specific MY2027 INFINITI QX60 vehicles. INFINITI is currently investigating a potential issue with the Airbag Control Unit (ACU). Potentially affected vehicles are subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. What Retailers Should Do 1. Please do not retail the specific vehicles in retailer inventory subject to this quality hold. In order for INFINITI clients to have the best experience, please discontinue test drives in the affected vehicles. 2. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaign I.D. PD210 • New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). ▪ Refer to IPSB 15-286 for additional information • Some vehicles may still be in transit. Please continue to check newly arriving inventory for applicability. 3. INFINITI is currently investigating this issue. Additional information on next steps will be provided as soon as possible. Retailer Responsibility It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory.

Owners of these vehicles have filed 1 complaints in the airbags category.