2027 Infiniti QX60 problems

Filed Nov 5, 2026 · Airbags · CA

I leased a brand-new 2027 QX60 on 09/25/2026. Shortly after delivery, upon setting up the vehicle's connected smartphone app (MyINFINITI) following my first payment statement, I received an immediate system warning notification stating that the airbags may fail to deploy in a collision. Upon closer inspection of the physical dashboard, my spouse and I discovered that the Supplemental Restraint System (SRS) / airbag icon light in the lower right-hand corner of the instrument cluster was active. Crucially, the vehicle's main digital driver displays provided absolutely no text warning, no "Service" prompt, and no clear notification informing the driver that a critical safety system was compromised. The vehicle apparently bypassed a proper Pre-Delivery Inspection (PDI) by the dealership, as the defect was present at delivery. The service department discovered that the connection in the safety harness was damaged and that the vehicle needed a new safety harness and other components. The vehicle needs to display clear warnings because the average car buyer would not know that the red light was a warning. In the past vehicles had an airbag light to indicate if the airbag was turned on for passengers in the front seat because they could be turned off for younger passengers who could sit in the front seat but could be injured by an airbag. We drive this car for almost three weeks not knowing that we had a faulty safety harness. I found a video that was sent to me from the dealership prior to purchasing the vehicle and noticed the light was on prior to delivery.

Filed Sep 18, 2026 · Engine · NY

I was in the car with my children picking them up from school on a main road and my car just shutdown and refused to start without warning and or notice- I was next to a gas station and rolled myself into the lot to wait for a AAA tow truck to bring back to the dealership. It will not turn on and the engine will not start- This is a dangerous situation espcially with kids on the car and if on a highway i would have been stranded in on coming traffic with a [XXX] and [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Aug 12, 2026 · NY

My 2 year old son became Locked inside my brand new vehicle on [XXX] and [XXX] because the vehicle didn't detect TWO sets of keys inside the vehicle on one occasion and one set on another during the first incident my child became locked inside the vehicle with two sets of keys inside on the center in the cupholder. Police had to respond to physically open the door and assist getting my child out of the vehicle. this created a SERIOUS safety risk because my child was not only trapped inside a vehicle , but during a heat wave. this vehicle was dropped off from a leasing broker and I hadn't even driven it prior to this incident. During the second incident occurring on [XXX] the car self locked with the keys in the front seat attached to a bag. there are no warning lights, warning messages, audible warning or any other indicators that this problem was going to occur. I reported this to the initial incident toCarlos at the service department at massapequa infinity on July 15, 2027. the phone number is (516) 797-5200 and the address is 4450 Sunrise Highway, Massapequa, NY 11758. ) dealership on July 20 and was promised a complimentary vehicle the following week with an appointment with infinity engineer. I reported the second incident on July 23 and was then told it is a "company- wide- issue effecting all models and platforms manufacurered in 2027" and that I would have to wait for the manufacturer to determine how to fix it and to "sit tight". I am reporting this issue because I believe the inability to safely put your child in the back seat and get into the driver seat without locking you out is a SERIOUS SAFETY concern. the fact that this happened on two separate occasions and the dealership has admitted fault this is a system defect. I am requesting the federal safety agency to investigate the issue before we have a dead child or animal on our hands. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jul 24, 2026 · OH

24 July, approx 930 AM vehicle was stopped and left running in park. Vehicle keys (Fob) was left in vehicle and driver exited vehicle for approx 3-5 minutes. Upon return, the vehicle was locked, something that should not occur when the key (Fob) is left in the vehicle. Remote access via the Infiniti app to unlock was unsuccessful. 2nd vehichle key (Fob) was retrieved and the vehicle successfully opened using it. Infiniti was contacted and they were unable to remotely open the vehicle. THIS IS A MAJOR SAFETY CONCERN. WHAT IF THERE HAD BEEN A CHILD IN THE VEHICLE? VEHICLE SHOULD NOT HAVE LOCKED OR BEEN ABLE TO LOCK WITH THE KEY'S INSIDE