Subject of Complaint: Severe odometer fraud, mileage tampering, and title misrepresentation by the selling dealership: Phenix Motors, LLC ([XXX]), operated by [XXX]. The Discrepancy: The vehicle was sold to me with a falsely represented odometer reading. Subsequent electronic diagnostics and vehicle history reports reveal that the actual mileage is severely discrepant from the mileage disclosed on the official bill of sale and title paperwork provided by Phenix Motors, LLC. The dealership has since explicitly refused to participate in state-level consumer mediation with the Mississippi Attorney General's Office.Current Status & Evidence Location: The vehicle is currently completely inoperable with a dead dashboard/ECM display. On XXX, the financing lender, Magnolia Federal Credit Union, executed a repossession of the vehicle. Under the FTC Holder Rule, the lender is fully aware of the fraud claims. The physical car and its electronic control modules (the core evidence of the fraud) are currently being held by the lender's agent: United Auto Recovery (Account reference partial VIN: [XXX]).State Action & Reference History:Mississippi Attorney General's Office: Consumer Protection Division File closed due to Dealer Principal's ([XXX]) formal refusal to mediate.State Licensing Authority Contact: [XXX], Mississippi Motor Vehicle Commission / Mississippi Department of Revenue (Title and Dealer Enforcement Division: [XXX]).Request: I am requesting a formal federal investigation into Phenix Motors, LLC for systemic odometer manipulation, and a formal safety/title flag placed on this VIN to prevent the lender or dealer from washing the title or liquidating the vehicle at auction before the electronic evidence can be audited. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The worst 2018 Infiniti QX60 problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Transmission13
- Engine10
- Brakes7
- Electrical6
- Acceleration4
- Airbags3
- Fuel system2
- Seats2
- Steering2
- Body1
- Seat belts1
- Suspension1
- Visibility1
Specific symptoms reported on the 2018 Infiniti QX60
Recalls 1
Service brakes, hydraulic: antilock/traction control/electronic limited slip
- What is wrong
- Nissan North America, Inc. (Nissan) is recalling certain 2015-2018 Nissan Murano, 2016-2018 Nissan Maxima, and 2017-2019 Nissan Pathfinder and Infiniti QX60 vehicles. These vehicles were previously recalled and unrepaired, or inspected and determined to not need a repair, under recall number 18V‑601. In addition, this recall expands the previous population. The Anti-lock Brake System (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
- Risk
- A brake fluid leak on the circuit board may result in an electrical short, increasing the risk of a fire.
- Remedy
- Nissan will notify owners, and dealers will replace the ABS actuator, free of charge. Owners will receive a second notice when remedy parts become available, currently expected to be during summer 2020. Owners may contact Nissan customer service at 1‑800‑867‑7669. Note: If the ABS warning light remains illuminated for more than 10 seconds after engine start up, owners are advised to park the vehicle outdoors away from other vehicles or structures and to not drive the vehicle.
Recall number 19V807000 · Recall details
Technical service bulletins for the 2018 Infiniti QX60 184
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Wiring harness repair information
- Certification label and VIN plate replacement service information
- Telematics service information
- AEB warning light is on with warning messages displayed on combination meter applied vehicles: 2015-2024...
- DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero...
- Intelligent key initialization procedure stops or will not continue
- CAN communication codes – diagnostic tips and guidelines
- CAN communication – network diagnostic flow chart
- Intelligent key not detected / engine will not start
- Removing foreign material from the window glass
2018 Infiniti QX60 fuel economy
Official EPA estimates in miles per gallon (MPGe for electric). Ranges cover trims that share the same engine.
| Engine | Drive | City | Highway | Combined |
|---|---|---|---|---|
| 3.5L 6‑cyl | FWD | 20 | 27 | 22 |
| 3.5L 6‑cyl | AWD | 19 | 26 | 22 |
What 2018 Infiniti QX60 owners say
Most recent owner complaints, unedited.
The contact owns a 2018 Infiniti QX60. The contact stated that while driving approximately 50 MPH, the vehicle lost motive power, and the vehicle decelerated to 20 MPH. The contact stated that there was a knocking sound coming from the engine with the Check Engine warning light illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 126,422.
The vehicle shudders and jerks when you accelerate after that it good to go this is so aggravating but I love my Infiniti so much can Infiniti fix this problem and upgrade my transmission
The contact owns a 2018 Infiniti QX60. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed with major internal engine failure. The dealer determined that the engine needed to be replaced. The vehicle was not repaired because the warranty had expired the same day that the vehicle was towed to the dealer for the diagnostic test. The manufacturer was notified of the failure and offered to partially cover the repair. The failure mileage was 101,000.
Since my car had about 45000 miles on the odometer, it has been producing a thick white smoke, not only upon starting the car from a cold start, but also after longer distance trips over 30 miles. After having taken it to the dealership multiple times, their response has been that they cannot recreate the problem and most likely it is from engine sludge due to not maintaining the regular oil change schedule. After having shown the dealership the timely maintanence schedule I had performed on the car over the years, they continued to claim that there is no problem with the car. After the standard warranty had run out one year later and upon taking it to the dealership they claim that I need to replace the head gasket and it would cost me $3500. In addition to the avoidance game they played over that year, in my opinion they were simply pushing back the maintenance until the warranty ran out. This is a common problem with this specific car and the low mileage and I know of at least one more family experiencing this problem. There needs to be a thorough investigation on not only the problem with the engine of this car, but the potential of unscrupulous business practices of the dealerships.
1. Airbags and seatbelt lights: The vehicle airbags light and seatbelt lights keeps flashing and after taking it to the dealer, they keep suggesting buying a new passenger seat assembly coasting thousands of dollars. Many similar complaints online with no resolutions or temporary solutions by the dealers. 2. CVT transmission problem: Vehicle jerking, and hesitating when driving. Vehicle also struggling to find the right amount of power. Dealer installed new transmission for free under extended manufacturer warranty. Problem is still there and has gotten worse. Struggling to accelerate or even lose power. Vehicle not in a drivable state with significant safety issue. Dealer insists there is nothing wrong after 3 subsequent visits after the first transmission installation. Vehicle pretty much totaled due to main component failure.
While driving, the vehicle often brakes and accelerates without my control. I've reported this issue before. My brakes are fine, according to the vehicle status.
The contact owns a 2018 Infiniti QX60. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the timing chain had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 65,000.
The power steering seems to lock up on me when making a turn from a complete stop to turning on to a busy highway or street. It is very unsafe. I have seen this same issue on multiple complaint boards online. Below are some links. I am having the exact same issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The vehicle is accelerating and braking randomly without my control.
Compare the 2018 Infiniti QX60
Other model years
Questions about the 2018 Infiniti QX60
Is the 2018 Infiniti QX60 reliable?
Owners have filed 38 complaints about the 2018 Infiniti QX60, close to a typical QX60 model year.
What is the 2018 Infiniti QX60 year score?
The 2018 Infiniti QX60 scores 65 out of 100 (average). The score compares it with the other model years of the Infiniti QX60: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2018 Infiniti QX60?
Transmission and drivetrain, with 13 complaints. Next is engine (10).
How many recalls does the 2018 Infiniti QX60 have?
1 recall, covering service brakes, hydraulic.
What year does the Infiniti QX60 have bad transmission?
The Infiniti QX60 model years with the most transmission complaints are 2014 (99 complaints), 2015 (23 complaints) and 2017 (13 complaints).
What gas mileage does the 2018 Infiniti QX60 get?
Official estimates for the 2018 Infiniti QX60 range from 22 mpg combined. The most efficient version (3.5L 6-cyl, FWD) gets 20 city and 27 highway.
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