The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the windshield cracked. The contact was unaware if there was an impact to cause the failure. The dealer was made aware of the issue and referred the contact to Safelite Auto Glass. The vehicle was diagnosed by Safelite Auto Glass and the contact was informed that the windshield could not be repaired, but instead needed to be replaced. The contact stated the replacement windshield would come from the manufacturer and the dealer had no windshield available to replace the cracked windshield. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide the parts to replace the windshield. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30.
2024 Volkswagen Atlas Cross Sport visibility complaints
Page 2 of 2: complaints 11 to 12 of 12, newest first, as owners wrote them.
On March 6, 2024 I received a crack in my windshield while driving that spans nearly the entire width across the windshield at driver's eye level. Volkswagen has informed me that there are zero replacement windshields for this vehicle available in the entire country. I have attempted to work with Volkswagen directly, the originating dealership directly and 3rd party safety glass retailers. There is no anticipated date that the manufacturer is going to make this windshield part available and the vehicle is unsafe to drive. This vehicle is brand new and it is unacceptable that the manufacturer is not required to manufacture and make available important safety components to service these vehicles while still selling the exact same vehicles as new.
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