Whether SUV is turned on using remote start or manual start the cruise control will not work. Reads error: acc. Dealership states they are unable to fix - hopeful for a manufactured update to fix. Entertainment screen flashing and will not turn off until 5 attempts to turn off and on SUV. Dealership stated it needed an update.
2019 Volkswagen Atlas acceleration complaints
Page 2 of 2: complaints 11 to 14 of 14, newest first, as owners wrote them.
I have been having problems with the car slamming on brakes for no reason, no cars in front of us we were on the highway driving at about 70 MPH. The acc system works sporadically. We were told that when they did the recall repair it deprogrammed the acc which they say there is no software update. My daughter was parking the car and the car shut off on the middle of the road and told her to manually restart the car. There is a grinding noise when accelerating the dealership said this was 'normal and related to the torque converter. The cruise control also works sporadically since the recall repair. The car stalling and slamming on brakes are both very serious safety concerns.
Automatic braking system deploys without cause. Situation: driving on interstate, no cars within a half mile, going 75 with acc and breaks automatically slammed on with a collision warning. Sensor and car were clean, no cars or possible impacts. This has happened 3-4 times. Additional situations: acc turns off both on interstate and on long highway bridge. Situations were different, both day and night time/ with other cars and without. All situations had no possible chance of impact. Acc will turn off while car is going in 50-70 MPH range and suddenly break, in the middle of the road, without any warning. Dealership responded "nothing is perfect" this has now happened roughly 7 times, with no advice from the dealer other than to "see if I can just turn the assistance systems off." they were not able to see my car immediately when I took it in after the braking incident today and have scheduled me for a later date.
1) radar auto-brake: when parallel parking and backing ( going in reverse ) parallel to the curb, at maybe 2 MPH and 10 inches from curb, I got yellow stop, stop !!!!!!! Message followed by sensation of hitting an object and being thrown into the seat. Only there was no object. Ran out of a car, nothing and nobody there, at least for 50 yards. An auto-brake engaged. That is really broken. Interference caused it to do that ? Overheated computer in 90 degree sun ? 2) transmission logic: unrelated to above, when going in slow traffic 2-10 MPH, pressing gas shifts transmission into higher gear instead of lower, resulting in hit-like engagement and actual inability to rev the engine and accelerate. Slow and deep pedal movement does downshift and accelerate but too much. All cars are like that and I test drove several. 3) transmission logic: related to (2) above, paradoxically in sport driving mode, when trying to accelerate and merge highway from 10 MPH, transmission shifted up several gears, not allowing to rev the engine, and resulted in RPM decay /power loss -- very scary. That launch was timely aborted, and driver later merged the road in manual "tiptronic" mode. 4) improper gas pedal calibration: compared to other german, japanese and american cars, vw atlas has abnormal and unsafe gas pedal calibration. From a stop, only lightly feathering the pedal results in civilized controlled motion. Normal gas pedal pressure results in a car rocketing forward uncontrollably. Vw has to talk to some other manufacturers and get their gas calibration consistent with other cars, so it can be driven steady and safely at slow speeds when necessary.
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