Rear coil spring broke under normal driving conditions. This vin # was not part of the original recall. And dealer refuses to help. This is an obvious issue that is the same as the original recall and this vin should be added and covered.
2019 Volkswagen Atlas suspension complaints
Page 2 of 2: complaints 11 to 18 of 18, newest first, as owners wrote them.
Rear coil spring failed under normal driving conditions. Previous recall on select 2019 Atlas models however my car was not included in the recall.
I am filing this complaint due to a serious and unresolved safety issue with the steering system of my 2019 Volkswagen Atlas SEL 4Motion R-Line. The vehicle was diagnosed with a failed steering rack, which presents a significant safety hazard due to impaired steering response and potential loss of control. The part needed for the repair has been on national backorder for over a month, with no estimated time of availability. This delay has left me without a safe, operable vehicle and has created a major hardship for my family. I contacted Volkswagen Customer CARE to request assistance and escalation. Unfortunately, they were unable or unwilling to escalate the issue to a Regional Case Manager, and offered no support, solutions, or alternatives to address the safety or mobility concerns caused by this prolonged delay. In contrast, the dealership—Volkswagen of South Mississippi—has been extremely helpful and professional throughout the process. They confirmed the diagnosis and are ready to perform the repair, but are completely dependent on Volkswagen to supply the required part. Through online research and owner forums, I’ve learned that steering rack failures and backorder delays are common with the 2019 Atlas, which indicates this could be part of a larger systemic issue affecting many owners. I am concerned that this situation poses an ongoing public safety risk, particularly if drivers experience steering loss unexpectedly. I respectfully urge the federal safety agency to investigate this matter and determine whether it warrants a broader safety recall or regulatory action. The current lack of support from Volkswagen, combined with the unavailability of critical steering components, is unacceptable and may leave affected drivers at serious risk.
The vehicle was repaired under a recall for the link stabilizer in 2021. The vehicle is now making the same rattling sound that it made prior to being "fixed" by the recall. I would contend that the "fix" that was implemented did NOT correct the original problem.
Vehicle has 11k miles. Took the vehicle in to repair a tire with a nail. My alignment was off (I thought I was feeling a shake anyway). Had the alignment fixed but a week later (first time on the highway) my vehicle is shaking far too much to be the road. All tires are in good shape as they were checked during the alignment. Shaking does not occur while driving under 45 MPH.
The car randomly does not accelerate at low speeds when changing lanes in traffic, has a screeching noise upon acceleration that vw says is a normal loud noise because its too expensive to repair all the vehicles (that's the exact words from the vw mechanic). I have a video that shows the problem with exceleareation yet vw tells me they're nothing wrong with the car. The sway bars have been replaced two times in 6 months and the problem still isn't repaired. The auto collision randomly works.
Purchased vehicle 4/18/2020. Suv was shaking and told the seller. They stated they would fix when they did the sticker and registration. Attempted to fix the shaking by road force balance. Was told was a flat spot so they replaced rims and tires with a set off another truck. Still shook and was pulling to right. They attempted fixing the tires and did road test balancing on 4 separate occasions. The truck still shakes excessively and pulls to the right. I contacted corporate and the dealer. They stated that they did what they could and no longer wish to do anything else. It is a safety concern as my wife and twin 16 month old girls will be in the SUV. We purchased it brand new and has been shaking since then. It shakes at 40-60 miles an hour. So highway speeds. It is not suitable to be driven on highways at those speeds.
Struck a large pothole with driver's side front wheel while traveling 15mph on a roundabout which apparently caused the side airbags to deploy. No body damage and no appearance of suspension damage. Tire and wheel remained intact, drove straight to dealership for closer look/explanation as to why all side airbags deployed.
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