Tl* the contact owns a 2010 volkswagen cc. The contact stated that the recall notice for the federal safety agency campaign number: 17v509000 (fuel system, gasoline) was received in june of 2016. After contacting the dealer (kuhn volkswagen in tampa, fl), the contact was informed that the parts needed to repair the recall were not available. The contact experienced the failure listed in the recall, which caused the battery to be replaced on two separate occasions by an independent mechanic. The manufacturer was not notified. The failure mileage was 85,000. Vin tool confirms parts not available.
2010 Volkswagen CC fuel system complaints
Page 2 of 3: complaints 11 to 40 of 52, newest first, as owners wrote them.
Tl* the contact owns a 2010 volkswagen cc. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Volkswagen of union service center (1180 springfield rd, union, nj 07083, (908) 687-9000) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 volkswagen cc. The contact stated that the vehicle failed to start. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over a year ago. The dealer (reeves volkswagen tampa, 11337 n florida ave, tampa, fl 33612) was contacted and confirmed that the parts were not available for the recall remedy. The vehicle was not taken to an independent mechanic or dealer for diagnostic testing or repairs. The manufacturer was not notified. The failure mileage was unknown. Vin tool confirms parts not available.
There have been three recalls on my vehicle, and it has been two and a half years since the first one and no remedy has been made. It affects my front airbags, which is extremely dangerous or my passengers and myself. Also, I have had to take the car into the shop for multiple other reasons caused by the fuel pump recall on it.
My vehicle had comlete loss of motive power while in motion, I let it roll to the side of the road and shut it off by taking the key out of the ignition. After restarting it it seemed to run fine, I was only 5 minuets away from home. Second incident happened on my way to work in morning rush hour on the highway , same situation accrued. After waiting a minute to restart it worked fine. After this happened on a daily basis I timed how long my car would run before it would happen again, it ran for 14 min and would loose all motive power, all other power worked fine,like lights, radio and so on. I then went on the volkswagen website and researched the problem, coming to find out there is a recall on my problem. My vehicle was always in motion when it happened, on highway, side roads. I was lucky not to get hit or come to a comlete stop in the center of an intersection!!! I took my car to a vw repealer and explained my finding and gave them the recall number 20ae, they fixed it by replacing the fuel pump controll module, due to the module being bad I also had to get new fuel pump.
Tl* the contact owns a 2010 volkswagen cc. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Colonial volkswagen of westborough (89 turnpike rd, westborough, ma 01581, (508) 366-8383) was contacted and confirmed that the part was not available. The manufacturer was also notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 volkswagen cc. While driving various speeds, the vehicle stalled without warning. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The contact called the manufacturer and was advised that parts were not available to complete the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The dealer was not contacted. The failure mileage was approximately 123,094. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2010 volkswagen cc. The contact received a recall notification for the federal safety agency campaign numbers: 16v078000 (air bags) and 17v509000 (fuel system, gasoline) and stated that the manufacturer had failed to repair the vehicle within a reasonable amount of time. The dealer (burdick volkswagen, 5885 circle drive e #605b, cicero, new york 13039) was contacted and confirmed that parts were not available to perform the recall repairs. The manufacturer was not notified. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The vehicle was not taken to the dealer for diagnostic testing or repairs. The failure mileage and VIN were not available.
My vehicle had 2 recall not resolved with volkswagen. One of them is 20ae fuel pump module recall, which could potentially caused loss of motive power while in motion. I had this symptoms 5 times in a week, when I drive on the street the car just stalled. Volkswagen's dealer told me the repair is unavailable. They have no estimation how long I need to wait before the repair parts available. I definitely don't want to take the risk to continue driving my car. But alternate transportation in not provided by volkswagen.
While travelling on the highway at speed, my engine cut out and left me with no power. I was travelling up a hill so there was a dramatic decrease in speed, causing others to swerve around me as I made my way to the shoulder. Fortunately no accident occured, but I feel like I was lucky. I was towed to a vw dealership, and they indicated that the fuel pump control module had melted. Not only did this cause my vehicle to stall, but because the fuel pump control module is located above the fuel pump and tank, I was lucky the vehicle didn't catch on fire. I let the dealership know that the fpcm was under a recall for behavior like I experienced, but they did not know, and forced me to pay $998.25 to replace the fuel pump control module and the fuel pump assembly, which was damaged when the fpcm melted. I've looked up the timing on this recall and they say that a fix has not been issued due to a shortage of parts or unknown fix. This is completely unacceptable, as the fpcm that was placed in my vehicle when it was fixed is a new revision which isn't covered under the recall. It seems that they do have the parts, why has it taken over 8 months from the recall notice to figure out how to move it to a better location? This issue needs to be excalated and a fix needs to be issued promptly. Not only do you have an issue with vehicles stalling on the road, but the potential of a violent fire is significantly high.
The car is hesitating, chugging and/or jumping in slow traffic when needing to have control of the slower speed of car especially in stop and go traffic to avoid an accident. The car is also going through higher amounts of gas recently...went from 28 mpg down to 20 mpg within the past week and there has been no catalyst, no change in type of driving or anything...also my exhaust and engine warning light is now on and there is nothing wrong with my engine according to diagnostic check.
Tl* the contact owns a 2010 volkswagen cc. The contact received a recall notification for the federal safety agency campaign number: 17v509000 (fuel system, gasoline) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer stone mountain volkswagen of stone mountain, georgia was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was not unavailable.
Recall has been out for 7 months without a remedy. Aug 16,2017 manufacturer recall number20ae the federal safety agency recall number17v509 recall statusrecall incomplete, remedy not yet available summary on certain vehicles, there could be an interruption in electrical power to the fuel pump control module. This could result in the fuel pump running continuously, resulting in a drained battery and/or a no start condition, or cause a loss of motive power while the vehicle is in motion, which could increase the risk of a crash causing injury and/or damage to property. Safety risk a loss of motive power while the vehicle is in motion could increase the risk of a crash causing injury and/or damage to property. Remedy replace the fuel pump control module and relocate it within the vehicle.
There is no recall for vw cc 2010 but when I put my VIN number in it shows my vehicle is on recall for fuel module. I have had no problems.
Tl* the contact owns a 2010 volkswagen cc. The contact stated that the vehicle experienced a complete loss of power while driving 40 MPH. The contact stated that the failure occurred on three separate occasions. The contact pushed the vehicle to her residence. After the failure occurred, the check engine warning indicator illuminated. Executive volkswagen of north haven (444 state st, north haven, ct) diagnosed that the failure was due to the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the parts to perform the remedy were unavailable. Since the campaign was still pending, the contact was informed that she would be responsible for the repair cost. The manufacturer was not notified. The failure mileage was approximately 80,000.
Tl* the contact owns a 2010 volkswagen cc. While driving 55 MPH, the accelerator pedal was depressed and the vehicle failed to accelerate. The contact stated that the vehicle stalled as the check engine warning indicator illuminated. The contact stated that the vehicle was unable to restart and was towed to the contact's residence. The vehicle was then taken to an independent mechanic where a diagnostic test was not performed due to the fees. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that an unknown volkswagen dealer in macon, ga was contacted, but the vehicle was not taken in for diagnostic testing due to the cost. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Tl* the contact owns a 2010 volkswagen cc. The contact was aware of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While driving various speeds, the vehicle stalled without warning. The vehicle was able to restart and the failure recurred numerous times. The vehicle was taken to an independent mechanic. The dealer (berge volkswagen, 385 w baseline rd, mesa, az 85210) supplied the contact with the control module to go over the top of the fuel pump. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 77,000. Vin tool confirms parts not available.
Car wouldn't go over 40. Having hard time going and notice leak under the front of the car. Took to the dealer said I need a new water pump. Idk if that was the car would go over 40 and have hard time driving. I was driving city street. Having to stop for red liights.
Tl* the contact owns a 2010 volkswagen cc. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Flow volkswagen wilimington (5011 new centre dr, wilmington, nc) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 volkswagen cc. The contact stated that the federal safety agency campaign number: 17v509000 (fuel system) exceeded a reasonable amount of time for repair. The contact received the recall notification in august of 2017. The manufacturer stated that parts were unavailable. The contact stated that the vehicle lost power, the electronic power control warning indicator remained illuminated, and the engine indicator flashed intermittently. The vehicle was taken to piazza volkswagen of ardmore (150 west lancaster avenue, ardmore, pa 19003, phone: 610‑896‑3883). The failure mileage was unknown. Vin tool confirms parts not available.
Regarding the federal safety agency recall # 17v509, the manufacturer has yet to issue a remedy in order for me to get the car fixed. I've had numerous times in which my battery drained and I had to get my car jumped. I couldn't understand why it kept happening until I received a takata notice regarding airbags also being recalled at which point I ran a search via VIN and discovered the fuel pump recall instead. Please assist. Thank you.
When either slowing down or coming to a stop my car starts jerking , I attempt to accelerate and I cannot , my car seems to going into a neutral state. The drive (d) gear flashes so I am stuck. I have to put my car into park (p) turn off my car in the middle of traffic then turn it back on to drive. Also, if I am in the drive (d) gear and I need to go in reverse (r) I have to put into park (p) then turn it off and then move into the reverse (r) gear. This started happening intermittently, I took it to vw and they didn't see anything wrong with it. I took it to the local o'reillys and they saw a p2711 code, I took it to a local transmission repair and they told me they get a lot of these complaints and suggested I report it to you.I I also called the vw dealership in tallahassee fl where I purchased my car they told me it could cost anywhere from $5000 to $1100 to fix. In my research I saw the same thing happened in australia where a lady died because the gear shifted from drive into neutral while she was driving. I am afraid for my safety and my daughters who ride with me. Vw needs to recall the dsg transmission and implement a fix.
Tl* the contact owns a 2010 volkswagen cc. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline). While driving at an unknown speed, the vehicle stalled without warning. The vehicle was towed to galpin volkswagen (15421 roscoe blvd, north hills, ca 91343 (818) 895-3800) where it was diagnosed that the fuel pump control module needed to be replaced. The parts were not available for the recall remedy. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact was provided a case number. The failure mileage was 65,337. Vin tool confirms parts not available/parts distribution disconnect.
Tl* the contact owns a 2010 volkswagen cc. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Volkswagen of boardman in boardman, ohio was made aware of the recall and stated that parts were unavailable. The manufacturer was not made aware of the issue. The contact stated that the vehicle stalled while driving various speeds. The failure mileage was unknown. Vin tool confirms parts not available.
Takata inflators: dealer replaced the airbags due to recall but the service light came on after replacement and dealer made excuses when I took it in for inspection sticker. The driver seat belt sensor doesn't stop beeping. The trunk latch doesn't work and dealer can't figure out why the suspension has cracking sounds. Also had a fuel leak which they did fix. Not happy with my vw
Tl* the contact owns a 2010 volkswagen cc. While idling, the vehicle stalled and the engine warning indicator illuminated. The vehicle was able to restart on the first attempt, but the failure recurred a total of six times within one hour. The vehicle was towed to an independent mechanic (gbf auto, 1640 blackwell rd, cookeville, tn, 38506) where it was diagnosed that the fuel pump control module failed and needed to be replaced. The local dealer (hallmark volkswagen, 2431 gallatin pike n, madison, tn, 37115) stated that the remedy was not available. The manufacturer confirmed that the remedy was not available. The vehicle was not repaired. The vehicle was included in the federal safety agency campaign number: 17v509000 (fuel system) for the recall repair. The failure mileage was approximately 100,000. Vin tool confirms parts not available. *bf updated 8/13/18
We expend to buying constantly the ignition coil . One year ago we change the water pump, and one month ago we changed the fuel pump.we had recall for the air bag which was changed at the dealership. Now we have a problem with the tires n 5000 plus because have bubbles in the sides.
Tl* takata recall. The contact owns a 2010 volkswagen cc. The contact stated that the vehicle stalled numerous times and the vehicle was towed several times due to the intermittent failure. The vehicle was taken to more than one independent repair facility and an unknown dealer for multiple repairs, which failed to provide a solution. An independent certified volkswagen mechanic was unable to replicate and diagnose the failure. The vehicle was traded in for another vehicle and the contact later received notification of the federal safety agency campaign numbers: 17v509000 (fuel system, gasoline) and 16v078000 (air bags). The manufacturer was notified of the failures and provided no resolution because the vehicle owner no longer owned the vehicle. The failure mileage was not available. Vin tool confirms parts not available. Parts distribution disconnect.
Tl* the contact owns a 2010 volkswagen cc. While the contact's son was driving approximately 40 MPH, the vehicle stalled. The contact was unsure if any warning indicators were illuminated. The contact's son was able to restart the vehicle and drive home. The contact called tracy volkswagen (686 iyannough rd, hyannis, ma 02601 (508) 775-3049) and an appointment was scheduled. The contact mentioned that the battery was replaced at least twice prior to this failure. The manufacturer was notified and advised the contact to schedule a diagnostic test with a volkswagen dealer, pay for the repairs, and seek reimbursement if the failure was related to the recall. The contact stated that she received a recall notification for the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The failure mileage was approximately 100,000.
Tl* the contact owns a 2010 volkswagen cc. Upon attempting to start the vehicle, it failed to start. The vehicle was taken to pohanka volkswagen of capitol heights (1720 ritchie station ct, capitol heights, md 20743) where it was diagnosed that the fuel pump control unit and fuel pump failed and needed to be replaced. The vehicle was not repaired. The failure later recurred and the vehicle stalled while the contact was driving 35 MPH. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was included in the federal safety agency campaign number: 17v509000 (fuel system, gasoline); but parts were not available. The approximate failure mileage was 180,000.
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