Car has stalled 2x while driving on a highway. When trying to accelerate, the car will buck and hesitate at about 2k to 3k RPM and have virtually 0 acceleration. The epc light will kick on and then the car has slower acceleration but it does not buck and hesitate. The issue happens when the car is cold and warming up. When the car stalled, I was downshifting, and then the battery light came on. The car just died. Had to pull over and then restart the car. The car would then buck and hesitate again until the epc light came on. I am afraid this will happen when crossing a road and cause an accident.
2013 Volkswagen CC fuel system complaints
Page 2 of 2: complaints 11 to 19 of 19, newest first, as owners wrote them.
Tl* the contact owns a 2013 volkswagen cc. The contact stated that the vehicle experienced a complete loss of power. In addition, the vehicle experienced excessive battery drain and various warning indicators illluminated. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was towed to sonnen volkswagen (francisco blvd w, san rafael, ca) where it was diagnosed that the spark plugs were defective and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the issue and provided case number: 171805804. The failure mileage was approximately 62,000. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2013 volkswagen cc. The contact received notification of the federal safety agency campaign numbers: 16v078000 (air bags) and 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. David maus volkswagen south (5474 s orange blossom trail, orlando, fl) was contacted and confirmed that the parts were not available for the recall remedy. The recall was removed after the interim repair was remedied. The manufacturer was made aware of the issue and and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
As of november 2017 my volkswagen cc has become inoperable and a safety hazard due to the fuel pump control module - recall 20ae. At any given time why driving my car will completely shut off in traffic daily/consistently. Notices were sent out to us in october about recall but still says no repair information available at this time. Dealer has yet to resolve issue. Under my rights it's unfair and I should have to pay for this to be fixed in which there is a pending recall. This is a very urgent matter which should not be stalled off nor delayed any longer. Can someone please assist me immediately with getting the proper repairs and my vehicle being fixed. Thanks, [xxx]- volkswagen owner information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'
Takata recall. And also have the 20ae recall which is an interruption in electrical power to the fuel pump control module. My vehicle was in motion when it suddenly stopped and turned off in the middle of the road. Leaving me 9 months pregnant straded in the middle lf the road with my 4 year old in the back seat on our way to take her to school.
Tl* takata recall. The contact owns a 2013 volkswagen cc. The contact received notification of the federal safety agency campaign numbers: 17v509000 (fuel system, gasoline) and 16v078000 (air bags); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. When attempting to accelerate the vehicle, it revved and jerked before accelerating forward. The dealer (momentum volkswagen of clear lake, located at 15100 gulf freeway houston, tx 77034; 281‑848‑5600) informed the contact that the parts were not available. The manufacturer was not made aware of the issue. The approximate failure mileage was 29,874. Vin tool confirms parts not available and parts distribution disconnect. The consumer stated the vehicle was repaired.
My fuel tank had unexplained damage to the fuel neck which caused the need for the entire tank to be replaced. The damage caused the gas pumps to shutoff and making fueling the vehicle unsafe. The tank and neck are one unit. The dealer nor the manufacturer can explain how something like this could of occurred. The car was never in any sort of accident nor was there any signs of damage elsewhere to the vehicle.
I have had vw cc's since 2009 and have been trading them in for a new model each year. Upon getting a 2013 vw cc I returned to the dealer the within 72 hours of purchasing the car as I have been having stalling issues at low speeds (especially while turning) due to the nature of the dsg transmission. I have brought my vehicle back several times in regards to the same issue. The first time, I was told that the fuel pump needed changing (at 36 miles), the second, third and fourth times I brought the car into gunther vw I was told by the head service advisor that the issues on my car were resolved and I should not have any further issues each time. Needless to say when I spoke with the mechanic directly he informed me that they were not able to detect the problem (even though I had video of the car causing the issue) and nothing was done. Not only was I lied to many times, but vw corporate was willing to swap out my car with a new one as I have been a loyal customer and they did not want to lose me. However due to the extreme negligence and lies of the head service advisor I was denied a swap as he informed corporate that there are no issues with my car. Until this day my vehicle still stalls at low speeds and is a hazard and danger to myself and the public, yet no one at vw cares enough to take responsibility and provide me with a vehicle that I feel safe transporting my family in. I don't care about my care, I will never be returning to vw even after having 3 cc's and numerous other vehicles, but I want to make sure no one gets injured or dies due to their gross negligence.
The vehicle began showing signs of malfunction in august of 2012 (vehicle was leased the end of june) when it would take several attempts to start the vehicle and once started the vehicle would occasional cut off or run really rough for about 30 minutes. The engine light stayed illuminated for 2 days. I took the car to the dealer to have it serviced and after 2 days they were unable to replicate the problem. Returned vehicle to me with no resolution. Car ran fine for 4 months then on december 17th the same issues began to occur but more severe this time. I was traveling on a rural highway at 45 MPH when the whole car shut off leaving no power, braking or steering capabilities. Luckily there was no one right behind me and I was able to coast the car to the side of the road. I put the car in park and ejected the key. Restarted the vehicle and limped the car back to my driveway as it would not go over 30 MPH with the pedal pushed to the floor. The vehicle remained in service for 2 days and the dealership diagnosed it as a fuel module issue, replaced the module and returned the car. On saturday december 22nd the same issues occurred again. The car was taken back to the dealership for a 3rd time and remained there for 22 days as the mechanics could not replicate the issue again. Finally the problem was diagnosed as a crack in the wiring harness and vibration was causing the wire to touch the engine and stall out. The crack was fixed with tape and the wire routed away from the engine. I do not feel comfortable driving the car to and from work as I travel on very suburban roads to get there. Volkswagen is not willing to take the car back as they feel the issue has been resolved. A vehicle that completely shuts off at high speeds is a severe concern.
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