2013 Volkswagen CC fuel system problems

Filed Aug 15, 2018 · Fuel system · 120,000 miles · CA

Tl* the contact owns a 2013 volkswagen cc. The contact stated that the vehicle failed to accelerate and the electronic power control warning indicator illuminated. The vehicle was towed to michael volkswagen (6061 n blackstone ave, fresno, ca 93710, (559) 431-7504) where it was diagnosed that the fuel pump module, fuel pump, and high pressure fuel pump needed replacement. The dealer also stated that the vehicle was included in the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The manufacturer was notified of the failure and stated that the recall only covered the fuel pump module. The failure mileage was approximately 120,000. The VIN was not available.

Filed Jul 19, 2018 · Airbags, Fuel system · FL

Tl* takata recall. The contact owns a 2013 volkswagen cc. The contact received notification of the federal safety agency campaign numbers: 18v148000 (air bags) and 17v509000 (fuel system, gasoline); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact called a local dealer (napleton's volkswagen of orlando, 12700 e colonial dr, orlando, fl 32826, (855) 634-9221) and was informed that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

Filed Jul 17, 2018 · Fuel system · MA

Tl* the contact owns a 2013 volkswagen cc. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (colonial volkswagen, 89 turnpike rd, westborough, ma 01581) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The VIN was not available. The contact had not experienced a failure.

Filed Jul 9, 2018 · Airbags, Fuel system · MD

"takata recall" we contacted our local volkswagen dealer over 6 months ago to get our airbag recall taken care of. To date, the problem has not been resolved or even placed on the schedule. Our local dealer has blamed vw corporate the entire way. We are going on vacation july 14th-21st 2018 and reached out to vw corporate for help in the way of a loaner vehicle. After an hour and a half on hold, they have not come up with any suitable options. They are refusing a rental car and can not guarantee that our car will be fixed before we leave. We do not feel safe in this car and we've been driving it daily because we have no other choice. Our children will be in this card during vacation and vw doesn't seem to care.

Filed Jun 6, 2018 · Fuel system · 70,100 miles · TX

Tl* the contact owns a 2013 volkswagen cc. While driving 5-10 MPH in traffic, the vehicle stalled. The contact was unaware if any warning indicators weree illuminated. The contact was able to restart the vehicle. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (momentum volkswagen of clear lake, 15100 gulf fwy, houston, tx 77034, (281)-848-5600) was contacted and confirmed that the parts were not available for the recall remedy. The manufacture was made aware of the failure. The failure mileage was approximately 70,100. Vin tool confirms parts not available.

Filed May 7, 2018 · Fuel system · NC

Tl* the contact owns a 2013 volkswagen cc. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (leith volkswagen of raleigh, 4005 capital hills dr., raleigh, nc 27616) and was informed that the parts were not available. The contact was referred to the manufacturer. The manufacturer was notified and opened case number: 10280614. The contact was then referred to the federal safety agency. The contact had not experienced a failure. Vin tool confirms parts not available.

Filed Apr 27, 2018 · Fuel system · GA

Vehicle recall has been pending remedy since 08/16/2017, in which my car loses power while in motion and stalls. Going on approximately 8months with still no solution, this is very serious and dangerous. Being that car cuts off randomly at any given time at any speed whether I'm in traffic on the highway or at a stop light. No follow ups or updates have been given on the remedy which has served as a major inconvenience to myself and many others as volkswagen consumers. Can someone please advise and look into a possible remedy immediately to avoid any future auto accidents, injuries and/or potential deaths for operating my vehicle.

Filed Apr 25, 2018 · Fuel system · MD

Tl* the contact owns a 2013 volkswagen cc. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called heritage volkswagen in owings mills at 866‑738‑1475 and was informed that the part was not available. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

Filed Apr 16, 2018 · Fuel system · 85,000 miles · FL

My fuel pump isn't working on my vehicle which there is an open recall from volkswagen which was put in place august of 2017 this is now mid april and my vehicle is out of commission and volkswagen claim even though they have the open recall they aren't authorized to start making the repairs for these faulty vehicles which leaves us consumers stuck with unsafe vehicles and in my case an vehicle I'm making payments on but can't currently drive because my fuel system went complexity out so now my car won't crank which leaves me in an extreme bind considering I use my car for work. So now I'm currently out of work I spoke with the volkswagen dealership this morning and they can't offer any loaners or any assistance until they receive authorization to start repairs. 8 months after the recall has been issued and they are still not authorized to make these repairs????? They claim they still have not been shipped the parts????? How is this possible I know I'm not the only person affected by this situation it's a recall on 281,000 vehicles made by them. You would think they would act swiftly in repairing these vehicles my car initially would stall often but I continued to drive it because again it's my only means on transportation and I have a loan out on it and can't just not make my car payments or my credit will be screwed. So after driving an u safe car that stalls on the highways, local roadways and anywhere else I may have driven my vehicle now it's not working at all and there's nothing they are doing about it as of yet.....8 months after they issued the recall and still no help to the consumers dealing with these issues

Filed Apr 3, 2018 · Fuel system · 54,379 miles · NC

Tl* the contact owns a 2013 volkswagen cc. The contact stated that the federal safety agency campaign number: 17v509000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The vehicle exhibited the failure when the contact attempted to reverse and the vehicle stalled. The failure was experienced several times. The vehicle was taken to volkswagen of south charlotte (9900 south boulevard, charlotte, north carolina 28273, 704‑612‑0407) several times for the failure, but a diagnostic failure code was unable to be found. The dealer informed the contact that the failure was a result of the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The dealer also informed the contact that the parts were unavailable for the recall repair. The manufacturer was not notified. The vehicle was not repaired. The approximate failure mileage was 54,379. Vin tool confirms parts not available.