Volkswagen CC hesitation problems

Filed Jun 3, 2026 · Acceleration, Electrical · CA

The DQ250 6-speed DSG (dual clutch) automatic transmission in my 2017 Volkswagen CC Executive has catastrophically failed at 37,768 miles. COMPONENT FAILURE: The mechatronic unit, the electro-hydraulic controller that manages all gear selection and clutch engagement inside the DSG transmission has failed. The transmission is available for inspection upon request. WHAT HAPPENED: Symptoms began with intermittent failure to engage gear after stopping at intersections and stop signs. The transmission would slip out of gear or refuse to engage, leaving the vehicle momentarily unable to accelerate from a dead stop in traffic, a dangerous condition with cross-traffic approaching. The condition progressed to include an audible whining and slipping noise during downshifts, consistent with inadequate hydraulic clamping pressure on the clutch pack. The transmission then lost the ability to engage reverse gear entirely. The vehicle was driven home in forward gears only and is now inoperable and parked. SAFETY RISK: On multiple occasions, the vehicle was unable to accelerate from a complete stop at intersections with active cross-traffic. Loss of reverse gear eliminates the ability to maneuver out of dangerous situations in parking lots, driveways, and streets. This vehicle is unsafe to operate. WARNING SIGNS: No warning lamps or dashboard messages appeared prior to or during the failure. The first symptom was intermittent hesitation and slipping when attempting to engage from a stop. The condition worsened rapidly over a short period until reverse was lost completely. DEALER/MANUFACTURER CONTACT: The manufacturer was contacted. A callback was promised within two business days and was never received. The vehicle has not yet been inspected by a dealer because the servicing dealer, a Volkswagen-authorized dealership, has permanently closed. The vehicle is awaiting tow to a specialist for diagnostic confirmation. MAINTENANCE HISTORY: At SM VW until it closed. Once at Indy Shop

Filed Jan 7, 2023 · Body, Transmission · NJ

When I put my car in drive (to move forward) from a cold start, the vehicle hesitates, does not respond to the accelerator pedal, and does not move. During this time, the transmission does not engage, and the vehicle shakes and produces a loud clunking sound from underneath. After that faulty start, the vehicle operates normally, until the next cold start (vehicle is at rest for 30 or more minutes). Here is an example that shows the danger of this situation. When I back out onto my street, and I put the car in drive, a driver behind me expects me to move. That driver is not expecting a stationary car (stalled, in park, or anything else like the situation I am describing). That creates a safety issue because the driver behind me may not slow down. That driver could then collide with my stationary vehiclle. That could result in injuries or loss of life, to me, or to the driver or passengers in the car that hit me. I spoke to a VW dealer about this, Cherry Hill Volkswagen. They looked up information, and then replied to me "that's normal for that vehicle". The problem is this. That's not normal for any vehicle. That's a bad answer. I have been driving for 50 years, and I have never had any vehicle that performed this way, and I don't know anyone who has. That means it's not normal. If the dealer said "many drivers who own the same vehicle as you do have reported the same problem", that makes it a frequently occurring problem. It does NOT make it normal. Because the dealer did not acknowledge a problem, there has been no effort to correct it. - If every driver who purchased a 2016 VW CC encountered this problem, then every one of those vehicles should have been recalled so that Volkswagen could repair the problem. - If some of the vehicles that were purchased had the problem and others did not, that proves that it is a correctable problem. If the federal safety agency is aware of this problem and has not directed Volkswagen to correct it, then you are not doing your job.

Filed May 2, 2019 · Acceleration, Steering · 1 miles · NY

When I am driving the vehiclel sometimes it hesitates I don't know if f is air flow sensor or transmission a had no idea

Filed Nov 8, 2018 · Engine · 194,000 miles · CA

Tl* the contact owns a 2011 volkswagen cc. While driving approximately 25 MPH, the vehicle began to hesitate. The vehicle was taken to dublin volkswagen (6085 scarlett court, dublin, ca 94568) where it was diagnosed that the timing chain tensioner failed and needed replacement. The same dealer repaired the vehicle in 2015, 2016, and 2017 for the same failure. The vehicle was not repaired for the recent failure. The manufacturer was notified of the failure. The approximate failure mileage was 194,000.

Filed Oct 17, 2018 · Engine · 62,569 miles · CA

Driving home on the freeway the engine started making abnormal noise (ticking). Called the dealership where I purchased the car and let them know I was bringing it in to be checked out. On the way there the engine stopped running and I pulled over and had it towed to the dealership. Several days later dealership called and told me the timing chain broke and catastrophicly destroyed the engine. Purchased the vehicle certified used with 25,578 miles. At the time of the engine failure it had 62,569 miles. The timing chain that destroyed the engine prematurely failed. I heard about a class action lawsuit settlement in new jersey for this problem and it appeared my make and model vehicle was in the group to be reimbursed for damages. With no other options I had to take money from my retirement savings and replace the engine. After about one month I received a text from the dealership saying they had bad news. Apparently after replacing the engine, they started the car and in two minutes they heard an abnormal knock coming from the engine and told me that the new engine was going to need to be replaced. Now I just found out that my year vehicle 2013 cc vw is not part of the class action lawsuit. All the exact issues I have been reading about have happened to my vehicle. Obviously this defect is not limited to only the vehicles in the class action lawsuit. I purchased this vehicle and paid extra for it because it was certified used. I needed a very reliable commute vehicle to get to work and back home safely. After the dealership having my car for over two months, I was driving a couple days later and the car hesitated at a stop and the service engine light came on. Had it towed back to the dealership and they told me one of the fuel injectors was "acting up". Vwof a knew about this problem and should have recalled the timing chain. Now I have to give them more money!!!

Filed Jun 25, 2018 · Engine · 126,105 miles · MI

Broken timing chain/belt. We were leaving a restaurant, while in the parking moving forward the car hesitated....and then stalled. I re-started it and it was making funny sound. I turned it off and ask for help pushing it back into a parking spot. We had it towed to a local import repair shop for diagnoses, we were referred to a vw dealer and told to research class action law suite regarding timing chain/belt failure.

Filed Apr 14, 2018 · Fuel system · 70,200 miles · NJ

The car is hesitating, chugging and/or jumping in slow traffic when needing to have control of the slower speed of car especially in stop and go traffic to avoid an accident. The car is also going through higher amounts of gas recently...went from 28 mpg down to 20 mpg within the past week and there has been no catalyst, no change in type of driving or anything...also my exhaust and engine warning light is now on and there is nothing wrong with my engine according to diagnostic check.

Filed Mar 5, 2018 · Transmission · 80,000 miles · OR

A heavy jerk and bag when the transmission shifts between 1st-3rd gears. Transmission disengages while moving but particularly in stop and go traffic. Vehicle needs to be completely shut down and restarted in order for the transmission to become fully operational again. There is also a hesitation or time lag when shifting from park to reverse before the transmission engages. The vehicle has an automatic dsg transmission. I am not the only owner of a 2010 cc that has been experiencing this problem. I contacted the vehicle manufacturer and I was told that the company's position was to do nothing. This vehicle has 2-3 other recalls on it as well. This is a mechanic issue that can occur at any moment and possess potential hazards when in motion in any driving condition (highway or street). I was told by dealership repair center that the car requires a brand new transmission costing upwards of $5,000. As stated this is a manufacturing issue and research indicates that many other owners of this type of vehicle have had the same mechanical issue with the end result of having to replace the transmission. You ask when this happened, however, it is not a particular date but continuous.

Filed Jan 23, 2018 · Electrical, Engine · 49,000 miles · NJ

Car has stalled 2x while driving on a highway. When trying to accelerate, the car will buck and hesitate at about 2k to 3k RPM and have virtually 0 acceleration. The epc light will kick on and then the car has slower acceleration but it does not buck and hesitate. The issue happens when the car is cold and warming up. When the car stalled, I was downshifting, and then the battery light came on. The car just died. Had to pull over and then restart the car. The car would then buck and hesitate again until the epc light came on. I am afraid this will happen when crossing a road and cause an accident.

Filed Nov 10, 2017 · Electrical, Engine · 3 miles · AZ

My car has left me stranded twice. It all started when my fuel pump started to leak gas all over my car. Once I got the fuel pump replaced. My vehicle ran fine on my way to the store but when I came back to my car it turned over and let me pull out of my parking spot but then died when I went to put it in drive in the parking lot. I attempted to jump my car but it did not work. I replaced the battery on 10/9/17 and it appeared to solve the issue. On 10/29/17 I drove my car up north to payson. It ran completely fine until I shut it off to go to the creek. When I came back to my car it would not turn over again. I bought a battery and replaced it yet again. This time the battery did not help get the car to turn over the only thing that showed up was an epc light. I left the car over night and came back to it the next day it started up just fine with no epc light. I took it to a repair shop and they were unable to diagnosis anything wrong with the car. I picked my car up on oct 30th. It ran fine with no hesitation up until the morning of 11/10/17. While driving on the freeway my car lost power and would not accelerate. I was able to pull it to the side of the road. My epc light, check engine light, and battery light all came on. The car would not turn over again. I reached out to the dealership and they told me to contact customer care through volkswagen. When I reached out to customer care all they told me was to go back to the dealership and that they can't do anything for me because the recall is not complete. They have no offer of a loaner car or anything while I wait for them to fix the issue. So I'm left with a car that randomly shuts down and loses power from time to time. This is not acceptable.