My airbag light came on my 2012 EOS and Vw dealer said it was a Clock Spring part issue causing it part number (5K0-953-569-AL) I mentioned this is a safety issue as it also disabled my horn on steering wheel and was pretty sure VW had a recall/bulletin or campaign on this issue. Appears for some odd reason VW didn’t have my vin [XXX] listed or flagged which I believe is a clear mistake. I am escalating this situation with VW and now here as my vehicle is having this same problem and needs listed as well. I strongly feel vw should replace the defective part 5K0-953-569-AL as part of an unidentified vin or vehicle they seem to pick and choose and that isn’t right. VOLKSWAGEN RECALL # 69L2 the federal safety agency CAMPAIGN # 15V483000 I am not driving it right now as not safe and feel Vw needs to step up and do what is right as exempting vehicles by vin or whatever is not taking proper responsibility for the defects known. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Volkswagen Eos airbag light comes on
23 of the 426 owner complaints about the Volkswagen Eos describe airbag warning light, most of them for the 2007 model year.
- owner complaints
- 23
- worst model year
- 2007
- typical repair cost reported
- $849
- typical mileage
- 84,956
By model year
- 20151
- 20143
- 20132
- 20123
- 20104
- 20091
- 20081
- 20078
Often reported together
What owners say
Mid December 2021 the airbag light displayed and all functions on steering wheel quit working to include horn, cruise control, and all other buttons that interface with phone, radio and computer. After daughter returned from college 1st week of February 2022 was the first date available and is when the vehicle was seen by Volkswagen of Little Rock. Service Manager [XXX] reported the Clockspring was faulty and this is a manufacturer defect that is covered fully by Volkswagen, however, the Clockspring has been on back order since February and after calling every 2 weeks and calling again yesterday, 17 June 2022, with still no end on sight, I am filing this formal complaint. My college age daughter drives this vehicle with no horn and no driver airbag. As a retired US Army Veteran, I am all too familiar with risk assessment and mitigation and believe my daughter should not have to continue driving an unsafe vehicle. Additionally, we did not pay hard earned money to have a faulty and unreliable car and unsatisfactory driving experience. We either want a vehicle replacement or for Volkswagen to make good on their promise to fix the problem. Respectfully, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The Clockspring is a recalled item… Took the car in for repair in early February. They (Little Rock Volkswagen) said them and continue to say the part is on back order (and there is over 4000 on back order) and cannot tell me when the part will be in. I called VW corporate and filed a complaint, they said the back order problem is between the dealer and the part manufacturer… On a recalled item? This is unacceptable. The airbag light is on but they tell me my daughter is safe. That there is not an airbag problem… But if there was I guess she just wouldn’t know… VolksWagon needs to own this problem and resolve at the corporate level and get the part replaced or replace my vehicle. Little Rock VW today had the audacity to suggest that I find the part on EBay and find a backyard mechanic to install it as they cannot??? Really? A back yard mechanic??? A part on EBay?? Corporate was no better… Took my complaint and said I’d just have to wait on the part???
Took vehicle in today to tracy volkswagen in tracy california to fix my airbag light that came on for passenger side seat airbag. They said there were unable to repair the issue cause volkswagen discontinued the part. So they said to me that ecs tuning has the part available and they could install it for $537 extra. I thought the airbag system was suppose to be free of errors for the lifetime of the vehicle so why do I put myself and occupants in danger driving with a malfunctioning manufacture part? I hope there is some remedy for this and I am not paying almost another $1000 for this light to be turned off. Hope volkswagen gets their act together and mind their customers safety of their vehicles. This is unbelievable! Hope this gets to volkswagen and the federal safety agency does something about this!
Air bag light came on and will not turn off. 1218 code regarding passenger side airbag igniter. Don't feel safe driving with my kids sitting I the front seat with this safety light on.
Replaced all four ABS wheel sensors. The sensors effected ABS system and all emergency equipment such as all airbags SRS dealer advised that that this has been an issue with all models in the vw line of products.(gunther vw of delray,florida(
Sept 20515 - safety recall 69l2 - steering wheel clock spring, replaced 2016 - went out again 9-20, 5 years later. Vw denied replacement as it is not considered a safety issue and the airbag light doesn't stay on. The horn, doesn't work, or other control on steering column. Steering wheel started squeaking in aug. 2020. It stared as I was driving, had to use horn to stop someone from backing into me and it didn't work, thought I perhaps didn't press horn hard enough, not the case, it happened again. Also, cruise control, radio, etc. Anything controlled by steering wheel do not work. I need to pay for repairs. Also the "ambient temp sensor" stopped working, replaced I had to pay.
Tl* the contact owns a 2007 volkswagen eos. The contact stated the air bag warning light remained illuminated after start-up. The contact was concerned for her safety and had the vehicle taken to car pros vw of san bernardino dealer, (1600 s, cam real, san bernardino, ca 92408) to be diagnosed. The contact was informed that the driver front air bag igniter and crash sensor needed to be replaced. The vehicle was not repaired due to the repair cost. The manufacturer was made aware of the failure and provided a case number. The failure mileage was approximately 166,000.
Tl* the contact owns a 2013 volkswagen eos. The contact stated that the air bag warning indicator illuminated and the horn failed to operate. The vehicle was taken to hamilton volkswagen (2200 nj-33, hamilton square, nj 08690, 609-587-76000) where it was diagnosed that the clockspring failed. The clockspring was not replaced. The manufacturer stated that the clockspring was already replaced under warranty. The vehicle was not repaired. The failure mileage was 904,502.
Tl* the contact owns a 2014 volkswagen eos. While driving approximately 50 MPH, the driver's side air bag warning indicator illuminated. The vehicle was taken to durham volkswagen (located at 3823 durham-chapel hill blvd, durham, nc 27707, (919) 493-7411) to be diagnosed. The contact stated that the air bag warning indicator was reset; however, the failure recurred within a week. The manufacturer was not notified of the failure. The approximate failure mileage was 16,000. The VIN was not available.
Related recalls
Air bags: frontal: driver side: inflator module
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015 Passat, 2015-2016 Eos, 2015-2017 CC, 2016-2017 TT Roadster, TT Coupe, 2017 Audi R8 Coupe, and R8 Spyder vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
- Risk
- In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
- Remedy
- Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 4, 2019. Volkswagen owners may contact Volkswagen customer service at 1‑800‑893‑5298; Audi owners may contact Audi at 1‑800‑253‑2834. Volkswagen's number for this recall is 69S8 (Audi) and 69Y5 (Volkswagen).
Recall number 19V014000 · Recall details
Air bags: frontal: driver side: inflator module
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
- Risk
- In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
- Remedy
- Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V‑078.
Recall number 18V148000 · Recall details
Air bags: frontal: driver side: inflator module
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
- Risk
- In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
- Remedy
- Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1‑800‑893‑5298. Audi owners may contact Audi customer service at 1‑800‑253‑2834.
Recall number 16V078000 · Recall details
Air bags: frontal
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
- Risk
- A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
- Remedy
- Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1‑800‑822‑8987.
Recall number 15V483000 · Recall details
Questions about the Volkswagen Eos airbag light
Why does the airbag light come on in the Volkswagen Eos?
Owners who report it most often also describe adaptive cruise control problems, clunking or noise when steering and seat belt won't latch or retract.
Which Volkswagen Eos years have airbag warning light problems?
The model years with the most reports are 2007 (8 complaints), 2010 (4 complaints) and 2012 (3 complaints).
How much does it cost to fix airbag warning light on the Volkswagen Eos?
Owners who mentioned a price put the repair at about $849 (median of 6 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
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