I have been having rear cameras for quite some time. The first time I took it to the dealer they could not find any issues and told me to take pictures. I did, plenty of them. Monday 10-27 2025 I took it in again for the gas tank issue and camera issue. Being disabled due to serious spine issues I had to minimize waiting time. The dealer preformed a radio update per 91-19-02 & MIB2 composition & discovered media info system malfunctions. I am currently under VW extended warranty 10 year 100000 mi but they charged me $225.00 for the update. This is exactly the same issue for recall #91SB. Apparently the issue goes back further than the recall, I believe that these issues were swept under the rug. Any help would be appreciated. [XXX] VW [XXX] [XXX] [XXX] [XXX] I believe that the recall is the tip of a very large problem INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Volkswagen Golf backup camera problems
13 of the 1,387 owner complaints about the Volkswagen Golf describe backup camera failure, most of them for the 2022 model year.
- owner complaints
- 13
- worst model year
- 2022
By model year
Often reported together
What owners say
Infotainment center will randomly go into "component protection" mode, and the center console will become stuck in a loop of rebooting. While component protection is active, the following systems become unavailable: Backup camera, radio, climate controls, advanced driver assist systems, park assist system, drive mode button, cruise control Situations that have occurred to me personally: Climate control fan becomes stuck on high, radio stops functioning, radio power button does not respond, parking menu button does not respond, car drive mode button does not respond, advanced driver sensor assist button does not respond, climate control button does not respond. Attempt to resolve this issue through Volkswagen certified technicians 6+ times.
Back up camera not working due to infotainment system not working. Dealer is aware, says they are waiting for a software update.
My 2022 VW GTI recently experienced a malfunction where the Parking Assist feature did not function. This feature appears to encompass the Rear Back-up Camera, Rear Parking Sensors, and Parking Collision Warning system. This failure coincided with the HVAC system control system portion of the infotainment system not booting up. A video can be seen here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Infotainment system fails to start/load. Infotainment screen provides multiple error messages such and “component protection active” and/ or “you can activate this function at dealer” and subsequently becomes inoperable, including multiple safety related features: Back up/ rear view camera freezes image or does not turn on at all. Autonomous emergency braking (front assist) fail light comes on. Park distance control fail light comes on. Have been to the VW dealer on two different occasions for these issues specifically and the systems and problems not resolved. They reset/ updated the infotainment system at 1st visit. System failed again/ unresolved. Took back to dealer and they called VW corporate for help. Picked up from 2nd visit and systems promptly failed again. Online search suggests common, unresolved problem. Thank you for aiding consumers in resolving these safety issues
Having consistent issues with safety features and infotainment system that locks up with errors. Since new my VW Gti has been experiencing drivers' assistants' issues. At times the backup camera does not work. At times the the whole infotainment system will have various different errors that prevent any of the safety features to be turned on. The errors don't easily go away unless turning off the car and trying to restart it all.
Backup camera upon backing up, fails from time to time. The camera will freeze (showing a still image), It can lag (showing a delayed image), It will sometime show no image at all (just a black screen). Available for inspection upon request, yes. It puts the driver and anyone behind the car at risk, by showing incorrect information to the driver about the position of the car in conjunction to its surroundings. The issue has not been confirmed at a dealership, But I have been documenting it. The dealership is aware the cameras are issues in these cars but doesn’t want to act until a specific recall is made available. Not a great solution since this issue puts people at risk. No warning of errors or awareness from the car that the system has failed.
The rear backup camera freezes intermittently. Intermittently the error codes flash that the VW intelligent drive safety features are not available. Car has emergency breaking has activated on an open road on two occasions with rapid slow down. Dealer examined the vehicle and found fault possibly in the touch controls of the steering wheel and the wheel must be replaced. Replacements are available and no eta. This started in January.
Electronic issues with the infotainment screen that have caused the backup camera to fail to work on multiple occasions. The parking sensors also don't always work properly.
Vehicles infotainment system does not turn on at startup - several error messages for safety features by most importantly, rear camera does not work when infotainment system screen is down and requires the dealer to activate it or fully black screen. Took to VW three times and they cannot determine the issue. Says it’s a software issue, but also showing “low voltage” warnings in computer diagnostics. Audi, owned by Volkswagen, just issued a recall for infotainment systems disabling rear cameras due to low voltage issues. The symptoms are identical to the VW issues. This is Audi recall internally coded 91Ei and it impacted many makes and models. I believe the components are possibly shared and the recall needs to extend to the GTI as well. Contacted VW and they have been unresponsive to me. I have video of the issue that shows the issue in more detail. Also attached the work order from VW that noted “low voltage”.
Related recalls
Electrical system: ignition: switch
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
- Risk
- Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.
- Remedy
- Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 28H7.
Recall number 23V604000 · Recall details
Electrical system: ignition: anti-theft: control module
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
- Risk
- Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
- Remedy
- Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 37M2.
Recall number 19V615000 · Recall details
Electrical system: ignition: anti-theft: control module
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2018 Volkswagen Golf and Golf Sportwagen vehicles. The build of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition while the vehicle shift lever is not in "Park." As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
- Risk
- Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
- Remedy
- Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began March 19, 2019. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 37L5.
Recall number 18V464000 · Recall details
Questions about the Volkswagen Golf backup camera
Which Volkswagen Golf years have backup camera failure problems?
The model years with the most reports are 2022 (7 complaints), 2023 (5 complaints) and 2017 (1 complaints).
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