The previous recall to fix the screen issue did not work. Both screens, the infotainment and instrument cluster, continue to randomly go blank and reboot. This removes the backup camera and speedometer for a period of time while driving.
2021 Volkswagen ID.4: backup camera failure
22 of the 341 complaints about the 2021 Volkswagen ID.4 describe backup camera failure.
- owner complaints
- 22
- of this car's complaints
- 6%
- recalls
- 2
Is there a fix? There are 2 recalls and 130 service bulletins for this area of the car. See below
Backup camera failure by model year
What owners say
Infotainment freezes and backup camera not working. This immediately started to happen after recent ota update. I never had these issues before this software update. Uploading pictures which shows gear selector is being put in reverse multiple times but camera not displayed. Even infotainment doesn’t respond to any touch.
Car startup just fine and drive without issues but sometimes center console freezes or randomly restarts and when that happen even speedometer stays at zero even car moving about 30-40mph. It stays in frozen state for about 2-3min or unless I force restart it by holding power button for about 10-20seconds. I have seen backup camera sometimes failed to display images which supposed to resolved in last few updates but I only experienced it after updated to software version 3.5. Uploading images as slide because I can’t upload video file.
Backup camera has failed and shows an error. This has created a safety risk when backing up.
The infotainment screen repeatedly resets/goes black, causing the backup camera to not be displayed. Also, less frequently, the instrument cluster reboots resulting in a lack of speedometer. This was supposedly fixed in an update during a prior recall but it is still happening.
Vehicle infotainment system displays "Rearview Camera Error" when putting vehicle in Reverse. As a result, the vehicle will not display anything when backing up, therefore causing a safety risk for the driver, and/or anyone behind the vehicle. Dealer has confirmed either a software glitch or a camera malfunction repair of at least $2500.00. Online consensus with other VW ID4 owners seems to be a software glitch, as the camera will work if the fuse from the main electrical panel is removed, then reinstalled. This fix only lasts for a couple of days before the camera error returns. There were no warnings or symptoms of the "camera error". In fact, all was working well before our last service visit when the vehicle's software was updated.
The rear view camera does not display an image and states it's in error.
After the 919A recall My screen experiences the issue that recall was supposed to fix more often now once it shut down for 10 minutes. While I was driving on the highway another time, it decided to reboot the screen and it was unable to adjust. Any of my air conditioner controls which distracted me from driving and another time it messed up while I was trying to get navigation information which also distract me from my driving which is why I think this is a serious safety issue. It doesn't do it with the reverse camera anymore, but it is still extremely unsafe and Volkswagen needs to remedy it because their recall that they said was going to fix it did not
The vehicle has suffered multiple failures of the main infotainment display. This screen is used to show the backup camera, as well as to adjust all vehicle settings and safety systems. The infotainment display will go black, and will not reboot or respond to touch input. This means that the backup camera is nonfunctional, as well as perimeter traffic warnings and vehicle controls for climate and safety systems. The vehicle has been serviced by an authorized VW dealer on multiple occasions, but the issue has reoccured at least three times. Each time, it has required about a month in the shop. The manufacturer has denied a buyback and states that the vehicle is performing as intended. They have also denied reimbursement of expenses. This vehicle has spent over 120 days in the service department within the previous calendar year.
Good day, In 2023, In bought the car and since then it have had many recalls and electrical problems which let the car to be out of service for over 60 days, see documents attached. Since yesterday, the car has the center and instrument panel display OFF preventing the speedometer and rearview camera from displaying in addition to front and rear parking sensors also off. I have contacted the dealership and they do not have appointments available until 02/2025. This car should be removed from the market due to its complete insecurity to drivers.
The contact owns a 2021 Volkswagen ID.4. The contact received notification of the federal safety agency Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was experiencing a loss of speedometer information, a loss of rearview camera image, and a loss of several communication functions within the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
The contact owns a 2021 Volkswagen ID.4. The contact received notification of the federal safety agency Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that after starting the vehicle, the center display failed to turn on. The contact stated while reversing at 5MPH, the rearview camera failed to engage, causing the rear vehicle panel to strike a tree and to become bent. There was no injury sustained. The vehicle was taken to the dealer, where it was determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 35,000. VIN tool confirms parts not available.
Service bulletins that may apply
- Do Not replace the Electric Drive Power and Control Electronics -JX1- before performing the update outlined in
- Update content to ID.S 3.8.14 KD and potential for separate replacement of power electronics JX4.
- Installation of Battery Regulation Control Module -J840-, -SX7-, -SX8-.
- Additional Information for DC/DC Converter Replacement
- Range reduction / battery cell replacement
- Steps to take if DTC P0AA500 (DA:008C)
- Diagnosis of low insulation resistance in the High-Voltage (HV) wiring.
- This is a notice for software changes with the ODIS diagnostic program to correct the communication during...
Related recalls
Electrical system: propulsion system: traction battery: management system/energy control module (bms/becm): software
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 ID.4 vehicles. Software programing may cause the high voltage (HV) battery management control module to restart or the pulse inverter to deactivate.
- Risk
- A reset or deactivation may cause a loss of drive power, increasing the risk of a crash.
- Remedy
- Dealers will update the HV battery management control unit and the pulse inverter control unit software, free of charge. Owner notification letters are expected to be mailed March 31, 2023. Owners may contact Volkswagen's customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 97ZZ.
Recall number 23V040000 · Recall details
Electrical system: propulsion system: traction battery
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 ID4 vehicles. Incorrect soldering of the flexible printed circuit assembled (FPCA), inside the high voltage (HV) battery, may cause an unreliable connection.
- Risk
- An unreliable battery connection may cause a stall, increasing the risk of a crash.
- Remedy
- Dealers will replace the battery cell modules, free of charge. Owner notification letters were mailed December 6, 2022. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 9302.
Recall number 22V162000 · Recall details
Questions about the 2021 Volkswagen ID.4 backup camera
Is backup camera failure a common problem on the 2021 Volkswagen ID.4?
22 of 341 owner complaints about the 2021 Volkswagen ID.4 (6%) mention backup camera failure. The model year with the most reports is 2023.
Is there a recall or service bulletin for this on the 2021 Volkswagen ID.4?
There are 2 recalls and 130 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2021 Volkswagen ID.4
Door locks 33Screen failure 19Adaptive cruise 15Sudden acceleration 13Loss of power 12Lane assist 11Stalling 9Tire blowout 7
VIN decoder
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