The instrument panel in my car went completely dark, leaving me without any knowledge of my speed. This is a massive safety risk. I am taking it to the dealership tomorrow, but there are no issues that came up when this failed, it just failed to boot correctly, and nothing I could do would bring it back.
2023 Volkswagen ID.4 acceleration complaints
Page 2 of 3: complaints 11 to 40 of 57, newest first, as owners wrote them.
The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated. In addition, a message to take the vehicle to the dealer was displayed. The contact stated that the failure occurred while the vehicle was charged to 90–100 percent. The contact stated that the vehicle did not drive safely and did not charge properly. The vehicle was taken to the dealer; however, the vehicle had not yet been inspected. The contact received notification of the federal safety agency Campaign Number: 26V030000 (Electrical System); however, the part to do the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.
My 2023 VW ID4 has experienced multiple system failures/malfunctions (e.g., display, backup camera, climate controls, & speedometer failed) beginning in late November 2025. The following is a summary & an approximate timeline: Nov 4, 2025: “OUE7 – Software Update” email; dealer unable to complete (OTA update). Nov 7 & Nov 21, 2025: Weatherstrip repairs; maintenance inspections performed. Nov 30, 2025: Doors randomly unlocked; front, passenger door failed to latch; intermittent door popper issue. Door handles were previously replaced on Apr 2, 2025. Dec 14, 2025: Incorrect dynamic road signs/speed limits; vehicle mis‑positioned on maps; warnings: 1. “No data is available” 2. “Dynamic road sign display unavailable.” Dec 22, 2025: Major failures documented in photographs below: 1. Speedometer incorrect/no speed. 2. Brake/auto‑hold intermittent malfunction. 3. Multifunction display froze. 4. Defrost/climate controls unresponsive. 5. Backup camera failure. Dec 22, 2025 – Jan 15, 2026: Vehicle at dealer for ~24 days; dealer unable to replicate issues above. Dealer documented CarNet/connected vehicle issues. VW requested switching CarNet carriers (from Verizon to T‑Mobile), not possible for 2023 ID4. Jan 14–15, 2026: Dealer stated “safe to drive”; vehicle picked up. Dealer said VW would contact once they have a resolution for the CarNet. Jan 17, 2026: Same failures (display, backup camera, etc.) above reoccurred; documented by service advisor/manager. Jan 27, 2026: Notifications of open recalls: High‑voltage battery fire risk (the federal safety agency Recall IDs 26V028, 26V030). Jan 17 – Jan 30, 2026: Vehicle at dealer additional ~13 days; 5F modules replaced. CarNet issues & recalls still unresolved. OUE7 update still appears to be incomplete. Jan 30, 2026: Dealer stated “safe to drive” again; vehicle picked up. Today, the CarNet app / connected vehicle issues & open recall remain unresolved. Continues to show doors open, windows down, & incorrect charge, location, & mileage.
Date/Time of Incident: 1/29/36 at approximately 5:44 PM Location: Small school parking lot Vehicle: 2023 Volkswagen ID.4 On 1/29/36 at approximately 5:44 PM, I was pulling out of a parking space at low speed in a small school parking lot in my 2023 Volkswagen ID.4. As I began to move, the vehicle suddenly accelerated on its own, the steering would not turn left, and the car did not respond to braking, moving at an abnormal rate of speed over a very short distance. Prior to this, there had been no warning messages or alerts, except a routine notification to service the car in 1,000 miles. The collision involved three vehicles: my VW, the main car I hit, and a rental car. My car spun and veered sideways, the parked SUV on the right was pushed sideways, forming a rough “H” pattern, and the rental car went up onto a rail ramp where children walk. My grandson observed the car’s tires spinning at impact, and he hit the seat behind me. Without the parked cars, the vehicle would have continued directly toward the school building, creating a very serious risk of fatal injuries to parents, staff, and children. Injuries: Myself — pain and emotional trauma; grandson — soft cast on foot/leg, crutches, pain; his mother — pain. The vehicle is awaiting Volkswagen guidance for inspection. Likely involved systems include Speed Control, Fuel/Propulsion System, and Electrical, but the exact cause is UNKNOWN. The incident has been reported to State Farm (claim #0596B819B), Volkswagen (Case #07294060), and police.
On October 04/2025 The vehicle was parked and stationary when it suddenly accelerated forward on its own. The brakes were completely unresponsive. I had a passenger in the front seat, and both she and I are certain that I was pressing the brake, but the car did not slow down at all. Within a few seconds, the vehicle gained speed, and I lost control. There was no space to maneuver, and I could do nothing but brace myself against the seat and watch my rear passengers. The vehicle continued forward and crashed into a tree directly in front, causing damage to the right side of the bumper, and a large rock in front also received the impact. The airbags did not deploy. The two rear passengers struck their heads during the impact and sustained bumps, and my dog was also affected in the collision.This accident occurred despite the car having a recent annual inspection and software update. The sudden acceleration is not the only issue I have experienced with this vehicle. I have had additional safety concerns. The doors would lock, unlock and open by themselves while driving on the freeway. On May 2024, my dog was trapped inside when the doors locked automatically with my keys inside the car. I had to ask a police official in my neighborhood for a phone to call roadside assistance, and it took several hours to get my dog out of the vehicle.
The contact owns a 2023 Volkswagen ID4. The contact stated that while driving into his driveway at 20 MPH, his jacket brushed against the resume button for the cruise control, and the vehicle launched forward, causing him to crash into the curb on two occasions. While at a car wash, the contact brushed against the resume button, and the vehicle lunged forward, startling the car wash worker. There were no warning lights illuminated. The vehicle was taken to the local dealer, who dismissed his concerns and informed him that the type of failure was not possible. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 14,000.
I was turning into a parking space on the street. I let my foot off the gas in order to brake.... as I did so the car LURCHED forward on its own about 2-3 feet running into the curb and damaging the wheel, the rim and the tire. I stomped on the brake, turned off the car, and restarted the car in order to finish parking (get out of traffic) and assess the damage. Thankfully nobody was hurt, although I am quite shaken up, losing confidence in the car... I have no idea what system malfunctioned.. the car went forward on its own with my foot off the accelerator. I've never experienced this before with this car or any other car. I drove the car directly to the service department at the dealership where they said they would inspect it and report it as well. I have not called the police. I have not alerted the insurance company. There were no warning lights before or after this incident.
Buttons on steering wheel can be accidentally activated when you move your hand over buttons. Very dangerous.
It is very easy to inadvertently touch the "SET" button for the cruise control. The button is capacitive so a very light touch activates the button, and it is on the outer edge of steering wheel spoke, meaning a light brush while turning the wheel activate the button. When maneuvering at slow speeds (such as in a parking lot) this results in the car accelerating, uncommanded, and without warning, up to the minimum speed of the cruise control.
The contact owns a 2023 Volkswagen ID-4. The contact stated while pulling into a parking space at barely 2 MPH and depressing the brake pedal, the vehicle unintendedly accelerated and crashed into the rear of a building. The contact stated that while reversing from the scene, the failure recurred, and the vehicle failed to stop upon depressing the brake pedal and was uncontrollable. The contact stated that the vehicle crashed into a big concrete and iron post and stopped. A nearby auto body shop technician informed the contact that the vehicle was a total loss. There was no warning light illuminated. The contact stated that the automatic emergency braking system failed to engage as designed. The air bags did not deploy. The contact did not sustain any injuries. A police report was filed, but the contact did not have the police report information available. The vehicle was towed to the police impound lot. The insurance company then towed the vehicle to IAA, a salvage vehicle auction lot, but the insurance company had not confirmed that the vehicle was a total loss. There was was property damage. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 26,000.
Cruise control / resume cruise can inadvertently be activated due to the haptic touch pads on the steering wheel. On multiple occasions when exiting a highway after using cruise control and while turning the steering wheel, my hand inadvertently brushes against the RESUME haptic touch pad, causing the vehicle to immediately speed up to my last preset cruise speed. This is a constant issue as I use my vehicle daily for work purposes, and has caused multiple near-accidents. Per my dealer, Volkswagen does not have a fix for this. This is a non-issue in my other VW vehicle, as it has button instead of haptic touch on the steering wheel. Haptic touch should not be on a steering wheel.
The speed indication that syncs with posted speed limits does not work, it either posts an incorrect speed or no speed at all. VW indicated this only affects some vehicles and they have no fix. It’s extremely dangerous if I see the limit as 70 mph on the car and then 1 mile later see a sign indicating I’m in a 35 mph zone
When driving at low speed in a parking log, vehicle began to accelerate suddenly. Driver was able to brake to avoid collision. Seemed to be due toaccidental touch of capacitive touch RES button on left side of steering wheel, which resumed previous ACC speed. ACC had not been use for several days prior, but system remembered previous high speed and tried to resume.
While driving between 45-50 mph the internment cluster went out and the center console did a reboot. I could not see the odometer and the brake worked but the excoriator did not seem as responsive as it normally is. This issues has occurred 2 other times and was taken to VW for service. There has also been instances of the car lunging forward spontaneously usually in a drive through or close follow traffic conditions. The technician said we needed to record it happening.
After the federal safety agency 919A been applied for my VW ID4, the federal safety agency Recall ID Number 24V875 was not properly addressed. 1 week after the recall completed by Centenial VW, I still have computer crash and blackout in the main dash and infotainment systems. I've shown these photos to David Lucero at Centenial VW service and he claims it was done properly. Attached is the photos.
Malfunctioning electrical and software in the vehicle. Vehicle's speedometer gauge display will occasionally go blank while driving. Longest video recorded event was 15 minutes of continuous operation with no displays on the speedometer or the infotainment screens. Infotainment system will also periodically reset. Dealer has tried many times to fix the issue, replacing infotainment screen multiple times and other control modules. At one point the infotainment system was resetting every 5 mins on the dot. Having issues with the backup camera staying on as well. Many times it will not be on steady, flickering on and off while in reverse. First reported occurance at 10,000
For the second time in this car, I experienced sudden acceleration while parking (turning right). I had to slam the brakes to prevent hitting a parked vehicle, causing whiplash. No warning or safety features engaged. See the federal safety agency crash incident report 11593929. There are sufficient similar reports to warrant an investigation and hold VW accountable.
Both main panel and infotainments system of the vehicle are inoperable. No information on the vehicle is available when operating it such as speed/charge remaining/safety information such as engine lights/cameras, etc.
While driving on the freeway at approximately 65 MPH using adaptive cruise control (ACC) the steering column display changed from MPH to kilometers per hour (KPH). See attached photo and description. The change of cruise control setting distracted the driver and caused confusion since the ACC speed setting changed from 65 MPH to 104 KPH. It took a minute for the driver to realize the units of measure caused this change. The dealer has not confirmed this failure, since it is intermittent and has provided not resolution. Several communications to Volkswagen customer service provided no solution.
After six months, VW still doesn't have a repair for recall 24V344. My speedometer, backup camera, climate control, and all other functions controlled via the display screens malfunction. Both the dealer and and VW customer service have confirmed that no repair is available and they also will not provide a refund or replacement. My only option is to continue driving the car with malfunctioning key systems.
Whole assist package malfunctions on daily basis making the cruise, lane assist, front collision warning, sign recognition not possible to use.
I left my office at about [XXX] on [XXX] Thursday for home, traffic was moderate, approaching the long weekend. I reached home at 5:29 pm, opened the garage and started parking the vehicle inside the car. All of a sudden, the car just took off and randomly accelerated and the next thing I found was that the vehicle landed and stopped right inside the house on the small island by the garage entrance, which is about 9” higher than garage floor, into the house with the front metal door and right side of the wall and bathroom door all shattered in front! On my left, I saw my wife in (by kitchen stove) in total panic and my [XXX] mother- in- law shouting to my wife. “What happened?!”, and my [XXX] grandson crying and closing his ears from the loud sound! Instinctively, as I realized I would not be able to exit the vehicle from where it was lodged, I reversed the vehicle back into garage where I could come out. As I switched into reverse gear (which this vehicle requires you to press the brake to be able to switch from drive to reverse), the vehicle again just accelerated with force. This time, damaging the garbage can in the garage, left garage door vertical track, drywall and outside brick wall, as the brakes were not engaging. If I had not steered my car right or left, I would have landed in the living room of the house across the street. Therefore, I steered to the right to remain on the street (in hindsight, this may not have been the best choice – in case there was another vehicle or resident walking on the street). As my vehicle was in reverse, going towards the street perpendicular to mine, it knocked down the street sign pole onto my property, ran over the curb, grass, and landscaping stones on my lawn. Finally, the vehicle stopped two feet away from my living room window and 3-4 feet above street level, under a tree on my front lawn, crashing against a big landscaping rock. When the vehicle stopped, it took me at least 30 seconds to rea INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
The dash is blank and white in color, no speedometer or information necessary to drive the vehicle. Doors do not unlock or lock.
My cars backup cameras have never worked properly and the dealer keeps changing me $485.00 to run a complete diagnostic every time I take it in. My car will erratically pulled to the right for no reason and caused the right front tire to blow forcing me to have it towed to the dealer and they had to replace both front tires which cost me $900.00 to replace. The car locked up the brakes and turned it to the right causing me to sever my left outer thumb which has cost me over $700.00 so far and is going to require me to have 4+ hours of surgery on my thumb by a surgeon and they haven't given me the cost of the surgery yet but it is estimated at over $7,000.00 and I am left handed and doesn't allow me to use that hand to hold the steering wheel or anything else.
As I was driving, the infotainment screen went black and Apple CarPlay stopped playing. As this happened, the driver’s information screen still worked but changed to grey scale colors. After about 4 minutes of the infotainment screen being black, the driver’s info screen also went black. This continued for about one more minute when both screens rebooted on their own.
I was backing out of an outdoor shopping center slot located at the end by the curb. I had to attempt this three times due to traffic and another car that was also trying to back out. On my third attempt, I hit the curb with my passenger rear wheel. When I changed gear to move forward, the ID4 jerked violently three times. At this point my hands were on the wheel and my feet were not on either the accelerator or the brake. Immediately after the third jerk the engine revved up and car took off. I tried to brake but was flying over 2 curb hit the road and flew over 2 more curbs with plants in the middle. The braking did not stop the vehicle. Coming up over the last curb the vehicle hit a parked car sending backward and it hit 2 more vehicles. No one was injured, since the vehicles were empty. The police did come and wrote an incident report, but not a police report because in California since it was property only they do not generate a report. However, this could have been fatal since people were waking about the parking lot. There were not any warning lights or messages. It has not as yet been inspected by by anyone . The car is available for inspection at a collision center. I am not sure which component failed and why it accelerated, or did not respond to the brake, or deploy the air bag upon impact.
I am writing to complain that VW has not offered any assistance or solution to the electronic software failure noted in the federal safety agency Recall # 24V344. I have been experiencing software and electrical failures that affect the center and dashboard displays. I have no speedometer or rearview camera display, no warning systems, no cruise control, etc. Also, the car periodically locks itself and won't allow me to enter the car with the key fob, and I have to leave the window open to open the car manually. The lack of a dashboard display of speed is dangerous. I brought the car to VW dealer who reset the software and that fixed the problem for one month and then the problems returned. VW claims it is a software problem but has not offered any software updates or repairs since it was first published as a recall in May 2024. My car is too dangerous to drive when this software failure occurs--which sometimes happens while driving nd immediately affects the drivability and safe operation of the car. When it happens, nearly all the warning lights and messages start blinking and cycling while driving. We need help with putting pressure on VW to offer a solution and repair of this serious operational issue.
Vehicle has an error stating: “Warning and Information not Available. Drive with greater care!” Key safety features including speedometer and back-up camera are not available. Issue is not due to delayed boot-up. Speedometer and cameras did not return during a long drive. Error remained after vehicle was shut off and restarted. See photos of error message and note lack of speedometer and cameras.
Both screens turn off while I’m driving 70+ mph on the highway therefore none of the features work like adaptive cruise or lane assist. It caused me to almost get into an accident a couple of times. Volkswagen says they won’t buy it back or fix it since it’s under the recall. I don’t know what to do. These cars are not safe for the road and are putting people’s lives at risk being driven.
The entire dashboard goes blank and then sometimes resets and other times remains blank until the car is stopped. The speedometer is out as well as all the cameras.
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