The contact owns a 2023 Volkswagen ID.4. The contact stated that the battery failed to recharge. The contact stated while driving at an undisclosed speed to the dealer, a message that the 12-Volt battery had failed was displayed. The vehicle was taken to the dealer, where the 12-Volt battery was replaced. The contact stated that while driving at various speeds, the front driver's side and passenger's side seats were moving and making an abnormal squeaking sound. The vehicle was taken to the dealer, where it was determined that the seats were not fully secured in the sliding mechanism from the factory. The dealer secured the seats. The contact stated that while at a complete stop, the speedometer displayed inaccurate speed information. The contact then noticed that the instrument cluster and the infotainment system had become inoperable. Additionally, the rearview camera became inoperable while reversing. The vehicle was taken to the dealer however, the failure could not be duplicated. The dealer reset the instrument cluster, and the vehicle operated as needed; however, the failure recurred intermittently. The contact stated that while driving approximately 60 MPH, the front driver's side door unlatched and slightly opened, and the power door lock master switch was inoperable. The vehicle was taken to the dealer, where it was diagnosed with an internal electrical door latch assembly failure, causing all four doors to lock and unlock independently. The dealer removed and replaced the front driver's electrical door latch assembly and cleared all the DTC codes; however, the failure recurred intermittently. The manufacturer was notified of the failure and informed the contact that the vehicle was operating as intended. The manufacturer declined to buy back the vehicle. The failure mileage was approximately 2,922.
2023 Volkswagen ID.4 electrical complaints
Page 5 of 9: complaints 101 to 130 of 234, newest first, as owners wrote them.
Third time that the key fob was not found. Prior 2 times I was stationary. Third time I was in transit as the key fob was not detected. 30 seconds later the error message went away. Prior the car would not work or start without key fob detected. Concerning that the key fob would stop operation in the middle of the road as it has refused to operate for me in the past. 2nd time this happened, it forced me to uber back home to fetch another FOB, which did not resolve the issue. Not only did this cost me 1+ hour of time, I do not believe its a battery issue in the FOB. Both FOB are less than 10 months old. 2nd FOB did not work as well. Eventually the key was detected after some amount waiting period.
I was in an accident 12/14/2023. Doors will not unlock when need to open door to leave. When repair was completed. I told them about the problem when I got my car service, VW dealer said their a recall for that.
The contact owns a 2023 Volkswagen ID4. The contact stated that on several occasions the vehicle would not start and on one occasion the vehicle shut off while at a stop light. The vehicle was towed to the local dealer who performed a software update but the failures continued to occur. The manufacturer was notified of the failures. The failure mileage was 100.
After six months, VW still doesn't have a repair for recall 24V344. My speedometer, backup camera, climate control, and all other functions controlled via the display screens malfunction. Both the dealer and and VW customer service have confirmed that no repair is available and they also will not provide a refund or replacement. My only option is to continue driving the car with malfunctioning key systems.
The speedometer, infotainment system have stopped working and the driver seat warmer turned on randomly while driving. On 10/4/2024, I noticed the car’s main infotainment system was unresponsive and showing a wrong time and frozen. I was driving and could not stop and moments later the speedometer was starting to malfunction as well. I was driving on a local high way and the speedometer indicated I was going at 1 mph or similar. When I was stopped at the stop light it indicated I was going at 4 mph. To avoid collisions, I drove at the speed of traffic. Also the seat warmer turned on randomly. The same day, we called to schedule an appointment with VW near our house and brought the vehicle in the next day. They took a few days to work on it. Once the car was ready, I visited the dealership and the report said they could not reproduce the issues. I asked if then how they could fix the issues and they were unable to and just updated module.
The contact owns a 2023 Volkswagen ID.4. The contact received notifications of the federal safety agency Campaign Numbers: 24V344000 (Back Over Prevention, Equipment, Electrical System) and 24V651000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
While driving on a freeway the screens recently went fully blank on the car consistent with the open recall software issues. In addition I recently put my car in reverse and the rear view camera failed to load in a timely manner. I have contacted VW dealer and corporate to initiate a buy back but have heard nothing from either party and any attempt to repair these conditions.
As I was driving my vehicle around 5 miles per hour on a small street looking for parking, the car had some electrical malfunction that caused it to move forward and hit a parked vehicle, then reversed into another vehicle. The safety of my fiancee, myself and my dog were put at risk as we were jolted back and forth as this happened. The car has been inspected by my insurance company and the mechanic who had to do the repairs. No warning lamps or messages were present prior to the failure.
On two occasions the entire instrument panel went dark. Speed and other information were not available. It is my perception that lane keeping assistance, blind spot monitoring, automatic braking for collision avoidance and other safety systems were not available during those incidents. I have inquired of dealership maintenance personnel, and they do not know how many systems are affected. When these incidents occur, it is disconcerting for me as a driver and could cause an accident. If the safety systems are not functioning, then the probability of high-speed collision is increased. Examples of that would include front-rear collision at highway speed and lane changing or merging on expressways. A recall for these problems was issued in May, 2024 with an update in July but the manufacturer says they don't know how to fix it. I have asked them for either a prompt repair or for them to buy-back the car. They have denied my request. I believe that so much time has passed that they should be required to repurchase the car.
This vehicle has continual electronic issues. Aside from the 2 (as of now) recalls that are out on it- with no repair available- the functionality of this car is completely undependable. The computer screen (which controls almost every function of the car) often shuts off in the middle of operating (e.g. driving on a highway) and the only way to "fix" it is to shut the car off. Not ideal. Of course, this issue is intermittent so when i brought to VW they were unable to replicate.
I'm almost a year in a lease for this car. Made an appointment to take it in for the first service and then by word of mouth found out about the recalls, called to make sure they'd be able to fix the recalls and was told they would not be able to and so it was decided we'd wait to take it in for service when the fixes were available. That was on 9/6/2024. After searching my VIN with the federal safety agency - and only after that did I receive a recall notice and that is only for the door handles. I tried to contact VW per the instructions on the recall notice but contacting them via their website didn't work and the phone hold time was over an hour. I have experienced the software issue where everything goes blank including my speedometer and resets minutes later. We did go to a dealership and some of the conversation was that they can't sell the ID4 right now because of the recalls and the car is unsafe - Yet I am driving this car as my only mode of transportation.
Hello, our vehicle doors frequently unlock on their own and there have also been times while we are in the vehicle where we try to unlock the doors and they won’t unlock. I am worried about getting locked in the car, or having the doors open while driving. The windows also have automatically all rolled down with no one engaging with the vehicle. There is a concern for the safety of the belongings in the car. And I’m now generally worried about other electrical malfunctions. We have brought these issues to our VW dealer twice and they cannot reproduce them or fix them. There are no warning lights for these issues. I know there are new recalls for this vehicle, but VW has no estimated time as to when they will be ready. I feel very unsafe in this vehicle.
The contact owns a 2023 Volkswagen ID.4. The contact stated while driving 65 MPH, the instrument panel went blank and continued flickering independently and the rear-view image failed to display properly while the transmission was shifted into reverse. The vehicle was taken to a dealer January and September of 2024 but was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact had received notifications of the federal safety agency Campaign Numbers: 24V651000 (STRUCTURE) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 11,000. VIN too confirms parts not available.
There has been no update regarding the open recalls on the ID4 from Volkswagen. The 919A/24V344 recall is over 5 months old with no update from Volkswagen and the 57J9/24V651 recall for the door handles has no update from Volkswagen at all.
The dash is blank and white in color, no speedometer or information necessary to drive the vehicle. Doors do not unlock or lock.
My cars backup cameras have never worked properly and the dealer keeps changing me $485.00 to run a complete diagnostic every time I take it in. My car will erratically pulled to the right for no reason and caused the right front tire to blow forcing me to have it towed to the dealer and they had to replace both front tires which cost me $900.00 to replace. The car locked up the brakes and turned it to the right causing me to sever my left outer thumb which has cost me over $700.00 so far and is going to require me to have 4+ hours of surgery on my thumb by a surgeon and they haven't given me the cost of the surgery yet but it is estimated at over $7,000.00 and I am left handed and doesn't allow me to use that hand to hold the steering wheel or anything else.
All instrument panels and electric panels turn black. It is not replicable, it is not predictable, and there is no fix yet available. I have been in touch with VW and my dealer multiple times, and they do not have a fix. My dealer asked me to escalate the issue to the corporate side of VW and I did - they told me that I should take it into service. We got the service center on the line and they told them the same thing they told me: there is no fix available for this issue. As we go into winter, this has now become a CRITICAL safety issue. I cannot safely drive my vehicle, particularly in the snow or in the mountains, where I live. I am appalled at their lack of regard for this issue, and have requested to trade my vehicle in for the model that does not have the issue. They have informed me that is not an option. I am at a loss - I have a vehicle that I pay for that I cannot reliably drive. I have to drive my other leased vehicle so much that we are well over the mileage. This cannot continue like this.
The screens go black during driving and the gps flickers on and off creating a dangerous distraction. VW told me they do not have the technology yet to fix it, even though it is a huge hazard. in addition the car has a problem charging and holding the charge. The display of the miles is not accurate as to how much energy the car holds. In addition the contract said I had 3 years of free charging, but that has been taken away. so the car cannot charge well in addition to no free charging.
The contact owns a 2023 Volkswagen ID 4. The contact stated while driving 65 MPH, the instrument panel was inoperable. The contact received notifications of the federal safety agency Campaign Numbers: 24V651000 (STRUCTURE) and 24V344000(BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, was unable to confirm when parts would be available. The failure mileage was unknown. VIN tool confirms parts not available.
Electrical- my windows do not roll up, when using the window switches the windows will go down if they are already down a little. I will have a window half down and try to roll it up and it goes down. -I have also had several occurrences of my screens becoming in responsive or not even displaying. -My doors: my doors do not open on the initial attempt to exit or enter the vehicle and my passenger handle sometimes comes off of the body. Lighting- I get popups telling me that my headlight system has a failure. Seats- it’s very common for my seat to just start the massagers or to start heating
The infotainment system in my vehicle has cut out and gone black for a good ten minutes while I’m driving and this has happened twice now and there is no remedy for the recall and this is upsetting because it could be a safety concern
The contact owns a 2023 Volkswagen ID.4 Pro S. The contact received a notification of the federal safety agency Campaign Number: 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed in inclement weather, the alarm system detected that the doors were opened, causing the vehicle to come to a complete stop; however, the doors were properly closed. Additionally, the instrument panel display screen intermittently went blank for 15-20 seconds while driving. The contact was able to restart the vehicle after opening and closing the doors. The dealer was notified of the failures, and the contact was informed that the VIN was included in the federal safety agency Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repair were not yet available. The vehicle had not been repaired. The contact stated that he had not received notification of the recalls. The manufacturer was made aware of the failure and two cases were opened. The failure mileage was approximately 5,000. VIN tool confirms parts not available.
The defective/incomplete vehicle software occasionally causes an dangerous condition. The child safety lock for the back doors can disengage without driver input or knowledge. The software in the vehicle occasionally clears (or resets) customized driver settings because the software is defective/incomplete. One of these "driver settings" appears to be the engagement of the child safety lock. When the vehicle user software occasionally resets, the child safety lock can disengage without obvious notification to the driver. My intention is for the child safety lock to be always engaged. The child safety lock control is a touch button located on the driver door, which illuminates when engaged, and goes dark when disengaged. My four-year-old child has opened the rear door next to the child car seat. Luckily this was while the vehicle was stopped and the child was secured into the car seat, so the child could not exit the door at that time. It was at that time I realized the child lock system was off, although I have previously had it on and had not commanded it to shut off. The safety risk in this situation should be obvious.
Collision warnings/automatic breaking has failed on vehicle multiple times. Presumably due to the software/hardware not being able to process. This has led to several incidents of near collision when in travel assist (self driving) and in general operation where it has actively backed into objects. Dealer did not have comments on incidents. Also raised infotainment resetting during driving from current campaign which is 6+ months old and they did not have an ETA on a resolution. Recommend pushing a forced buy back campaign as VW is unable to fix these dangerous issues.
There was an electrical issue associated with a recall where while driving I had lost power to my dashboard and infotainment system on more than one occasion.
The contact owns a 2023 Volkswagen ID.4. The contact received notification of the federal safety agency Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the instrument panel frequently rebooted, causing the screen to go blank for an extended period. The local dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle remained with the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100. VIN tool confirms parts not available.
the federal safety agency Recall Number 24V344 This recall has been open with no resolution, time frame to resolution, or any communication whatsoever from VW of America for over 18 weeks now. Fortunately for me this issue has only affected my vehicle a few times (I'd estimate 5-10 instances) but the lack of followup and attention from VW is becoming very disconcerting. When we purchased this car in 2023 VW had materials advertising quarterly software updates for continuous improvement and new features. Their inability to provide a single update in ~20 months, including now when a critical fix is needed, feels like a bait and switch.
I am writing to complain that VW has not offered any assistance or solution to the electronic software failure noted in the federal safety agency Recall # 24V344. I have been experiencing software and electrical failures that affect the center and dashboard displays. I have no speedometer or rearview camera display, no warning systems, no cruise control, etc. Also, the car periodically locks itself and won't allow me to enter the car with the key fob, and I have to leave the window open to open the car manually. The lack of a dashboard display of speed is dangerous. I brought the car to VW dealer who reset the software and that fixed the problem for one month and then the problems returned. VW claims it is a software problem but has not offered any software updates or repairs since it was first published as a recall in May 2024. My car is too dangerous to drive when this software failure occurs--which sometimes happens while driving nd immediately affects the drivability and safe operation of the car. When it happens, nearly all the warning lights and messages start blinking and cycling while driving. We need help with putting pressure on VW to offer a solution and repair of this serious operational issue.
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