2023 Volkswagen ID.4 electrical problems

Filed Nov 3, 2026 · Electrical · OH · fire

• Date of Incident: [XXX] • Location of Incident: Electrify America Charging Station at Sheetz (Mentor, Ohio) • Incident Type: In-use battery thermal event during DC fast charging, resulting in total vehicle loss and extensive collateral property damage. • Status of Vehicle: Stationary / Actively charging. • Pre-Incident Warning Signs: None. No error messages, diagnostic trouble codes (DTCs), or prior performance issues were present. • Vehicle Compliance Status: Fully up to date on all manufacturer-required maintenance, routine service, and active recalls. • Causality Confirmation: Confirmed by Volkswagen Investigator. • Current Vehicle Location: State Farm holding lot. On [XXX], while the vehicle was stationary and actively plugged into a DC fast charger at the Electrify America charging station in Mentor, Ohio, the vehicle experienced a sudden and severe thermal event. Prior to the event, the vehicle exhibited no symptoms, dashboard warnings, or messages, and was completely up to date on all service, routine maintenance, and scheduled recalls. The high-voltage battery failed while charging, rapidly generating extreme heat and open flames, resulting in a total loss. The fire spread aggressively, completely totaling a second vehicle that was charging next to it, destroying the Electrify America charging stations, and causing extensive property damage to the surrounding Sheetz commercial property. Crucially, a corporate field investigator dispatched by Volkswagen subsequently inspected the vehicle and explicitly confirmed that the root cause of the fire was an internal failure stemming directly from the high-voltage battery defect. This severe thermal event and its significant collateral damage directly map to the critical risk parameters outlined in Volkswagen's safety recall, proving that standard charging operations under normal conditions trigger severe failure without prior warning and before a remedy INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 29, 2026 · Electrical · 33,000 miles · OH · fire

The contact owned a 2023 Volkswagen ID.4. The contact stated that while charging the vehicle at a charging station, the vehicle caught on fire after removing the charger from the vehicle. The fire had originated from underneath the vehicle and quickly spread to another ID.4 parked nearby, which caused both vehicles to catch fire. The Emergency Services were called to the scene, and the Fire Department extinguished the fire. A Police report was filed. The fire caused significant damages to the concrete and other charging ports at the charging station. The vehicle was towed to a tow yard and subsequently to an insurance holding lot, and the vehicle was declared a total loss. The manufacturer sent an investigator and confirmed that the failure was battery related. The manufacturer agreed to compensate the contact for the financial damage; however, the offer was rejected by the contact because the contact did not agree to the amount stated in the compensation. The failure mileage was approximately 33,000.

Filed Oct 22, 2026 · Driver assistance, Electrical · CA · crash

I was stopped in a friend’s driveway in front of her closed garage door to drop her off after an outing. The front sensor had not been alerting me to how close I was to any objects several times the same day. Before my passenger exited, the car suddenly lurched forward and smashed into my friend’s garage door, buckling several panels on the garage door and scraping the paint off the front of my car. I have contacted the dealership to have the car inspected and I’m waiting for an appointment. No police report has been filed. No injuries occurred. There were no warning lamps, messages, or other symptoms (aside from the front sensor not alerting me when I was close to objects in front of me) prior to this incident.

Filed Oct 7, 2026 · Electrical · FL

This 2023 Volkswagen ID.4 has suffered 8 major electrical, battery, and drive-system failures since May 2026, leaving me repeatedly stranded across various locations—ranging from Fort Lauderdale and multiple spots around Boca Raton, to West Palm Beach during our latest breakdowns. Most recently, the vehicle broke down less than 24 hours after being released from Gunther Volkswagen service, and it is currently sitting at the service center yet again for this ongoing, unresolved failure. ​Because of this chronic and unpredictable unreliability, I am now terrified to drive far from home. Furthermore, as a licensed real estate agent, these sudden and repeated breakdowns have caused severe business disruptions, missed client appointments, lost sales, and severe damage to my professional reputation. ​To compound matters, the vehicle is subject to an open federal safety recall (Recall Number 93EX) with 'remedy not yet available.' The manufacturer is knowingly forcing us to operate an unsafe, chronically defective vehicle with an unresolved safety recall, putting our lives at extreme risk and causing continuous severe distress. We demand an immediate buyback and a full refund of all lease payments and out-of-pocket expenses. By the way I uploaded our service reports but after this reports we have to tows the car 2 more time. Car still at the service

Filed Oct 7, 2026 · Electrical · PA

While driving the car, the electrical system failed and the car shut down with very little warning. It is then inoperable. Fortunately, this has happened while on residential streets, but it would have been catastrophic on the highway. This has happened a few times. We have taken it to the dealership for repairs, but the problem persists despite their assurances that it was fixed.

Filed Sep 26, 2026 · Electrical, Engine · HI

Recall 93EA / the federal safety agency campaign 26V030000 (high-voltage battery). I am the owner of a 2023 Volkswagen ID.4 subject to safety recall 93EA (high-voltage battery). I live on the [XXX], and bought the car on this island from Pre-Owned Motor Cars. There is no authorized Volkswagen recall-service facility on the island; VW directs me to a dealer on [XXX], requiring inter-island ocean shipment of the vehicle. Since XXX, I have pursued the no-charge recall remedy through VW Customer Care, and since XXX I have an official case.number On XXX VW verbally refused any loaner vehicle and refused to escalate my call to a supervisor. On XXX, VW confirmed its position in writing : reimbursement of only 25% of round-trip transportation costs, capped at $1,000, with no loaner or alternate transportation offered. Inter-island shipment costs several hundred dollars each way, so I would pay roughly three-quarters of the shipping out of pocket (after fronting the full cost for later reimbursement) and be without my only vehicle for the duration, with no transportation provided. I live outside town with no practical public transportation. Additionally, VW's written response is addressed to a completely different person's name and gender, although the case number and VIN are mine, indicating my case file has been commingled with another customer's. I am reporting that the manufacturer has not made the 93EA safety remedy reasonably accessible without significant out-of-pocket cost, and I ask the federal safety agency to review whether the recall remedy is being provided as required. I can provide the VW case number, the name of the different person they addressed, etc. upon request. Not doing it here as I understand no personal information should be provided in this form. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Sep 8, 2026 · Electrical · 170,000 miles · CA

The contact owns a 2023 Volkswagen ID.4. The vehicle was repaired under the federal safety agency Campaign Number: 26V030000 (ELECTRICAL SYSTEM). The contact stated that the vehicle failed to charge with chargers more than 220 Volts, and the message "Electrical System Not Working Correctly, Please Service Vehicle" was displayed. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 170,000.

Filed Aug 27, 2026 · Electrical · CA

This is a follow-up to my previous complaint #XXX regarding my 2023 Volkswagen ID.4 (VIN [XXX]). The defect remains unresolved. My vehicle received Recall 93EA (high-voltage battery) on XXX, during which only 3 of 12 battery modules (Modules 1, 5, and 12) were replaced. On XXX, a different module (Module 3) in the same battery pack failed with the same type of fault (P0BBD00 - Hybrid Battery Pack Voltage Variation Exceeded Limit). This was independently confirmed by a second authorized Volkswagen dealership (Norm Reeves Volkswagen Irvine) on XXX. Volkswagen has denied that this failure is related to Recall 93EA, but has not provided any technical explanation for that conclusion despite multiple written requests. Volkswagen Customer CARE has stated they only rely on dealership findings and do not independently investigate root causes. The dealership, in turn, has said it does not know the underlying cause of the recall and directed me back to Volkswagen. Neither party has explained the actual root cause of the defect that led to Recall 93EA or why a second module failed the same way just months after the recall repair. The vehicle has been effectively undriveable since XXX due to this unresolved safety defect. I have consulted multiple attorneys, all of whom declined to take legal action primarily because the vehicle's mileage places it outside standard state Lemon Law protections — despite the fact that this concerns an open, unresolved federal safety recall with no mileage limitation under 49 U.S.C. § 30120. I am submitting this follow-up to ensure the federal safety agency has current, updated information on this ongoing and unresolved defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Aug 24, 2026 · Electrical · NJ

The J949 Telematics/OCU Gateway Module on my 2023 VW ID.4 (VIN: [XXX]) has suffered a critical software lockup, causing a perpetual boot and local user login loop. This defect has completely frozen and locked out the User Privacy and Communication Settings menus. Because the telematics gateway is frozen and failing to authenticate, the vehicle’s cellular-connected SOS Emergency Call system and automated crash-notification telemetry are compromised and unreliable. The manufacturer (Volkswagen) has acknowledged the menu is missing under TAC Case #XXX but refuses to authorize a physical component power-cycle or warranty replacement, claiming a vehicle failing to load its safety and telemetry configurations is 'operating as designed.' Note: the Service Manager escalated to the TAC but they did not help and indicate 'operating as designed'. I called VW Customer Care and asked it to be escalated to a Regional Case Manager but they won't escalate given TAC says its operating as designed. Customer Care did issue a ticket, ref# XXX to have a supervisor call me back within 24 hrs...but I have not received any calls from a supervisor. I escalated by email to Executive Care and have not received a response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Aug 20, 2026 · Electrical · AZ

See attached document for complaint.