The high pressure fuel system failed in our car when we were on a one lane highway. 'engine control malfunction' light started flashing and suddenly our car was stalled. When we looked in the manual it said to get the car to a vw dealership asap. We had to hold up traffic until the car was finally towed. Not only that, we were on vacation in the different city and this happened during the weekend when the service centers are closed. After a painful 2 days we just found out that out high pressure fuel system has broken again. It was last replaced in april 2013 and it was exactly the same situation. This is a really big structural damage and happened with no fault on our side. The last one cost up to $10k, which vw covered due to warranty. However, it is also a safety hazard since we could have easily gotten into an accident. After having gone through this twice, we no longer feel safe driving the tdi and strongly feel that the car should be recalled.
2011 Volkswagen Jetta fuel system complaints
Page 4 of 7: complaints 71 to 100 of 166, newest first, as owners wrote them.
My 2011 volkswagen jetta tdi started to sputter when accelerating, I brought it the dealer and they found shards of metal in the fuel system. Hpfp (high pressure fuel pump) had failed. The quote to fix was 6875.00 to fix a two year old car. Very un happy.
I was driving down the interstate at 70mph when my engine control light came on. I lost all power in the car. Once I let go of the pedal, the car began to stall. While pushing the gas pedal completely, I couldn't go any faster than 60mph. Once I got off at an exit and had to come to a stop, the car completely stalled and would not start again. The high pressure fuel pump had apparently failed.I had to have it towed to vw to be diagnosed and they state it is the high pressure fuel pump, and that this is a known issue. While I was still at the vw service center in ocala, I called vw USA, who claims they are not having any problems with these pumps and asked where I got this information. I had to demand to speak with a supervisor which they would not let me talk too. The rep put me on hold to speak with them. Finally she came back and said she was just made aware of something that I need to go to the service manager and speak with him. I did so and he said that he is putting in a special request for customers that are out of warranty. I now have been waiting 3 days with no response. The service manager has been very helpful and kind in attempting to resolve this issue, so the issue is not with them. The issue is that I am able to search the internet and find in a multitude of sites, where these vehicles are having this issue, yet I am still waiting after 3 days to get my vehicle repaired. I did not put any regular gasoline in my vehicle. I am a die hard diesel customer and know better. I am also able to view the open investigation through this site which includes my 2011 vw jetta tdi. A co-worker of mine also just had this exact problem with his 2012 vw jetta tdi, with similar mileage, and even had a second failure, both of which vw covered at no cost to the customer, I am beginning to grow extremely frustrated with this situation I would like it resolved.
Brought to dealer to diagnose service engine light, code p191, and once p087. I get diesel at the same station whenever possible. These errors started occurring shortly after getting a full tank of diesel at a different station. Dealer concluded that high pressure fuel pump failure was imminent. Engine stalled on the way home and failed to restart. Fuel system was replaced. Car again works satisfactorily. How much life (miles) can I expect this time around? Are there any proven preventive measures?
The effected car was a diesel model 2011 volkswagen jetta tdi sedan with 48,074 miles on the odometer at the time of the incident. While traveling at approximately 40 MPH in normal driving conditions, the vehicle experienced a sudden reduction in power and displayed a flashing glow plug light and solid check engine warning lights. The vehicle was immediately pulled to the side of the road where the engine was shut off. The engine failed to restart and was towed to a volkswagen dealership service department. The volkswagen dealer determined that a catastrophic failure of the vehicle's high pressure fuel pump (hpfp) had occurred. The dealer found that extensive damage to the entire fuel system had resulted from the failure, causing internal metal debris contamination that required substantial repairs. The total cost of repairs were reported by the dealership to equal $6,500.00.
Drive home from work at about 1500 hrs, with no issues. Stopped at local supermarket, started engine with slight delay, left parking lot, car started to buck, drove maybe 1/2 mi started losing power, after going another 50 ft car engine died, pushed car to my driveway called dealership and had car towed to dealership. On 11/21/13 dealership informed me that hpfp had exploded sending metal shavings into engine, they asked me if I accidentally put gas and I responded with no. They stated that fuel may have been contaminated. Dealership is repairing car since it is still under warranty, said maybe 1 week in the shop. I was given a rental in the meantime.
I was on my way home after work approximately 6-7 pm doing 45 MPH. I looked down to my instrument cluster to check my speed to make sure I wasn't speeding. Then I saw the glow plug light blinking multiple times then about less than 5-10 seconds later my engine cut out. I cost off into a harper college parking lot came to a stop. I tried to start the car 2-3 times, each time the engine was crackin over but wouldn't start it up. I called the tow truck company and had the vehicle towed to vw dealer in schaumburg, il ( fox valley vw) dealer said the high pressure fuel pump failed. Vwoa cover this under power train warranty 5/60k warranty. The dealer replace hpfp,lift pump, pump in gas tank,fuel lines to engine,coils etc... Repairs came to roughly $5300.00. Vwoa only give 12/12k miles warranty on the hpfp. This is a known problem on some vw with cjaa 2.0l turbo diesel engines and vwoa has not found the defect in the hpfp.vwoa should extend the hpfp to 100k miles due to deft in the hpfp since they haven't found the problem and corrected it.
High pitched whine, sudden stall at hwy speed. The fuel light and service engine now light came on. The vehicle would not run and required a tow to the dealership. I was notified it would be a $5000+ repair and the hpfp failed requiring the entire fuel system to be replaced.
While driving I suddenly lost all power to the engine of my 2011 jetta tdi. Under warranty I had my car towed to the vw dealership. I was told the entire fuel system was destroyed by the high pressure fuel pump, and it was possibly be due to the diesel I used, being dirty or otherwise contaminated. I had all my receipts for diesel fill-ups from the same station, and it was listed on the vw.com website as a location for diesel. The tank was supposedly emptied and filtered during the repair and I was not informed of contamination. On reading further I note that many tdi owners have had the same problem with no acknowledgement from vw that this is a fuel pump problem, not a customer misuse of diesel fuel. This is a potentially dangerous situation. I was starting out from a red light and was able to steer the car to the right lane and then the shoulder. The danger on a busy roadway could be lethal. Read edmonds.com and other jetta owner blogs and note the exact same incidents occurring. With the exploding interest in diesel cars for fuel economy, this situation needs evaluation.
I was passing a semi and needed to accelerate to get out of the way of car to my rear...depressed the accelerator and no response. Two days later experienced similar event at low speed (30 MPH).
Tl* the contact owns a 2011 volkswagen jetta sports. The contact stated that while driving approximately 70 MPH, an unusual wire symbol warning icon illuminated on the instrument panel in addition to a reduction in engine power. After driving 30 additional miles, the engine stalled without warning. The vehicle failed to restart and was towed to an authorized dealer for diagnosis. The technician stated that the high pressure fuel pump failed. The vehicle was repaired. After the repair was performed, a different unknown warning indicator illuminated. The vehicle was in the process of being repaired. The manufacturer was notified of the problem. The approximate failure mileage was 109,000. The VIN was unavailable.
The fuel pump in my car's 2.0 tdi diesel engine broke.
While driving on the freeway, the glow plug light began to flash and a "service engine now" indicator lit. At this time, the car entered limp mode and power was greatly reduced. I decided to drive straight to the dealer to drop it off. Over the next few minutes the car produced less and less power (a feeling akin to running out of gas, but there was still 1/2 tank of diesel in the car) until it died and would not restart. No other warnings, no other drivability cues, just a dead car on the freeway unable to be started or moved. This could have been extremely dangerous/possibly fatal had I not been lucky enough to force my way to the shoulder before the car completely gave out. So to sum up - one owner (purchased new) diesel jetta; car maintained by dealer at appropriate intervals. Fueled at pretty much the same three stations for much of its life, never had a non-diesel pump anywhere near it; driving perfectly one minute, five minutes later, a dead car. It has been towed to the dealer today, from the symptoms it sounds like the notorious high pressure fuel pump (hpfp) has catastrophically failed.
Tl* the contact owns a 2011 volkswagen jetta wagon. The contact stated that while driving 75 MPH, the coil light illuminated. The vehicle then stalled and the contact smelled fuel inside the vehicle. The contact pulled over and exited to inspect the vehicle. The contact then noticed a fuel leak on the ground and on the engine. The vehicle was towed to a dealer but was neither diagnosed nor repaired. The failure mileage was 35,000.
2011 volkswagen tdi jetta. Came to a three way light, the light changed, I hit the gas and the car died. I was in the turn lane at the bottom of a hill at a busy intersection. I tried several times to restart to no avail. No engine codes or error messages. Had the vehicle towed to the dealership where they found metal shavings in the fuel filter. Parts are being ordered and the fuel system is being replaced. Waiting to hear when the parts are in and the work is competed.
While driving 65 MPH the vehicle began to sputter. The glow plug coil light began to flash and the car stalled while on the interstate. Tried to move immediately to the shoulder almost causing an accident at high speed. Turned the key off and restarted the vehicle and the check engine light stayed on. Drove it back to the dealership under very reduced power. The dealer had just completed my 40,000 service only hours before. Now being told that the high pressure fuel pump and one of the injectors is bad. Claiming bad fuel but that is not correct. Have only burned high quality diesel in the vehicle and had all services done. Appears that this is a recurring problem on these cars and it's amazing someone has not been hurt. Vw needs to issue a recall on this problem. The estimate to repair is $10k and it's not covered by warranty.
I was driving along and the power dropped to almost nothing. Before I could get to a safe stopping point, the engine died. I had it towed to the dealership. They diagnosed it with a failed high pressure fuel pump(hpfp). If it had been out of warranty, it would have cost $6000 to repair. If this would have happened in the middle of a 4 lane expressway, I don't know what would have happened.
While driving in traffic the vehicle lost power. Before it could be pulled off the road to safety, the engine died completely. The passengers had to get out of the car and push it across the road and into a parking lot. The cause of the incident was a catastrophic failure of the high pressure fuel pump. Proper maintenance and fueling of the vehicle had been rigorously followed on this vehicle. The owner is a mechanical engineer and diesel engine enthusiast.
2011 vw jetta diesel at 70 MPH going up a hill and without warning the car lost power and speed dropped making it unsafe to have time to pull off the road. The cars behind me had to all slow way down to let me get off the road. The car would not restart. My mechanic could not start it and said it was a fuel problem but could not fix it. Vw reported the car started for them and they ran off and found fault for low fuel pressure but no reason for the problem.
While driving down the highway at 70 MPH the engine lost power and coasted to a stop on the side of the highway with several lights on the dash flashing and it appears from research on the internet this is a common problem that the hpfp quits and the car will not accelerate. The motor is a diesel tdi.
Tl* the contact owns a 2011 volkswagen jetta tdi. The contact stated that while driving 30 MPH, the vehicle stalled and the check engine warning lamp illuminated. The vehicle was taken to the dealer. The technician diagnosed that the fuel pump exploded due to fuel contamination and as a result, the fuel pump needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure and current mileage was 20,000.
Tl* the contact owns a 2011 volkswagen jetta. The contact stated that while driving 70 MPH and applying the brakes in an attempt to avoid another motorist, the vehicle stalled without warning. The vehicle was towed to a dealer for diagnosis. The contact was informed that the fuel injector line would need to be replaced. The manufacturer was notified but offered no assistance. The vehicle was not repaired. The failure and current mileage was 33,000.
Approximately a year ago, my engine began to give a clear sense of the car shuddering or rocking back and forth. While sometimes the feeling would occur even when stopped at a light, the vast majority of the time this occurred while I was driving at consistent low speeds. In almost all cases, I was attempting to maintain a consistent speed around either 13pmh or 30 MPH. Eventually, I found the rocking motion very easy to reproduce. I'd set the car to 30 MPH via cruise control and drive down a straight road with very slight upward and downward slopes. While it happens even on flat ground, I found that a slight decline is most likely to reproduce the feeling. My best guess is that there's something about the way the fuel supply system/transmission is trying to determine whether or not diesel needs to be supplied to the engine. The fuel supply system seems to almost cut out because giving diesel would produce a speed too high, and then it comes back on suddenly, because giving it no diesel would cause the car to slow too much. While sometimes this is simply a nuisance, I have had on many occasions felt that it was a genuine safety hazard since I couldn't predict how the engine would react. This in combination with overly strong engine break when letting off of the accelerator and delayed acceleration when stepping on the peddle that can cause inconsistencies and safety hazards when maneuvering in stop and go traffic on the highway. I've mentioned this problem every single time I've taken my car in for it's regularly scheduled maintenance. The vehicle has a diesel dsg engine, and as I've been told by service technicians and representatives, some of the things like strong engine breaking are associated with this type of engine. However, the car's rocking motion certainly goes beyond anything that could realistically be considered normal and safe.
I had just exited the highway, when the engine died at 35 MPH. The car would not restart afterwards. The dealer indicated that the fuel system was contaminated with metal shavings. This appears to be another case of failure of the high pressure fuel pump with the 2.0 tdi engine. Only diesel fuel has *ever* been used in the vehicle. As per vw's tsb, the dealer tested the fuel and indicated that it was ok. Vw covered the replacement of the entire fuel system under warranty. Otherwise, this would have cost approximately $10k.
Tdi diesel jetta with 30,000 miles by original owner was being driven 35 MPH city secondary streets, vehicle abruptly lost power. Coasted to side of road. Police were called, they ascertained that location was safe enough until tow. Towed to dealer. Dealer said fuel pump had failed. Vehicle had been to dealer a few days before for 30,000 mile service. Diesel fuel almost always purchased at same 3 yr old busy station, and car was running on same tank of fuel as when it was serviced. There was no warning of problems, no hesitation, no loss of power, no warning lights before total shutdown of engine. On a freeway, this could have been very dangerous.
Tl* the contact owns a 2011 volkswagen jetta. The contact stated that while the vehicle was at the dealer for routine maintenance the engine warning light illuminated. The dealer performed a diagnostic; the failure was located at the fuel pump filter. The dealer advised that the fuel used contaminated the fuel pump filter with dibris. The fuel pump was replaced, however the failure was not corrected; the engine light illuminated and the vehicle made a loud noise while driving. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure and the current mileage was 20,200.
Jetta tdi high-pressure fuel pump & fuel line blow-out; stalling of engine.
Never received the recall notice for leaky fuel lines by my local dealer. My car developed a leak and almost caused a crash as it shut down while driving down the road.I am furious as I now also learned there is fuel pump failures being investigated by your organization and the dealer doesn't want to replace it right now while they are doing the fuel lines? This car is 14 months old there is no reason why this shouldn't all be replaced and warrantied for much longer I don't believe these cars are safe or dependable to drive and it's brand new! I think vw has done a horrible job and I don't want to ever buy a vw again.
Car engine stopped suddenly while driving. Drifted to side of road; car would not restart. Had to pay $250 for tow to dealer. Service person called to say there was metal in my fuel system/tank, but they didn't know what was wrong. He also accused me of putting the wrong gas in my car. I informed service person that it took 5 seconds on the internet to learn about the federal safety agency investigation into the many high pressure fuel system failures that cause engine to stop running. Interestingly, he called back 2 hours later and acknowledged that fuel system and powertrain and other stuff need to be replaced. This is an unsafe car. I could have been going 65 on the freeway with a small child or other people in the car, all of whom could have been seriously injured when car suddenly looses all power and momentum. Many online complaint reports are for second failures, after repair. I do not trust the service dept. Of any volkswagen dealer and have no confidence that the problem is eliminated. I am afraid to drive the car.
2011 jetta tdi diesel - second occurrence of engine stall due to high pressure fuel pump (hpfp) failure while driving at 40 plus miles per hour. Car stalled and would not restart and had to be towed to dealer. This is the second time that this car has been towed due to a defective design which results in the high pressure pump failing sending debris throughout the system. The federal safety agency says in concluding statements dated 12/21/12 that (the federal safety agency recall no. 11v‑490) 'the action taken by volkswagen is sufficient to resolve the issues raised by this investigation. I can assure you that the defect remains and is potentially a serious safety issues as the car suddenly stalls while in motion. As this is the second replacement of the fuel system the defect remains a problem and the consumer is exposed to not only safety issues but high costs in repair at $10,000+ if the car is not under warranty. The trend is continuing with 2012 tdis as well. Please force vw to address this issue as I now have an unsafe car.
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