A warning light came on, and the engine began performing poorly at 75mph on a busy highway. Slowing to exit about a mile further, the engine abruptly stalled and quit on the off ramp. The repair report indicated that it was an internal high pressure fuel pump failure. It caused metal pieces to spread throughout the fuel system. The total for parts only was $4445. Problem is being blamed on fuel quality in the us.
2011 Volkswagen Jetta fuel system complaints
Page 5 of 7: complaints 101 to 130 of 166, newest first, as owners wrote them.
Morning rush hour traffic in new orleans (center lane) when glow plug light started flashing and no power to change lanes. At this time, trying not to get run over, I managed to get over and coast to an off ramp into the lower 9th ward(scary). Car was dead and would not start. Brought to a dealership and was told it would be 1 week before it could be looked at it. Not knowing if it was covered under warranty no rental was given and had to be picked up by wife, 100 miles away. One week later was notified the high pressure fuel pump had failed and extended warranty would cover the cost for $109 bucks. It's amazing how I bought the extended warranty and a major part goes out and I got no rental and it's going to cost me money. Vw doesn't stand behind their product.end result from owning a vw tdi, getting run over at 5 a.m in the morning, being stranded in the lower ninth ward of new orleans for 3 hours scared to get out of car, ride with wrecker for 1 hour to dealership, no rental car to get back to work, wait for 1.5 hours for family member to come get me, wait for 1 week to be told the repair cost would be @7k and a remanufactured part would be put back, cost of $109 for warranty, another weeks wait for repair and best off being stuck with a car that has no trade in after anyone checks carfax. While being stranded and checking internet find out vw is having major problems with this and it could have been prevented with a recall.
I was driving on the expressway at night during traffic hours when my engine malfunction light started flashing. I was doing 50mph when my engine shut off. I was in the middle lane and traffic was flying by me on both sides of my car so I was afraid to get out the vehicle. Lucky for me a tow truck seen me in distress and helped get me and my car off the expressway. I took my car to the dealership and they told me it was the high pressure fuel pump disintegrated and sent metal shards throughout the entire fuel system. Vw tried to accuse me of putting regular gas in a low diesel fuel engine. But I had my receipts for proof. Vw needs to investigate further. Since a vehicle shutting off during traffic hours is a safety hazard. If the tow truck hadn't seen me when he did the results might have been fatal.
High pressure fuel pump failure confirmed by vw dealer. Was driving 35 MPH when car began to lose power, engine malfunction light (yellow coils) lit up and car lost all power. Malfunction light went off and alternator and catalytic converter lights came on. Car could not be restarted and was taken directly to dealer on flatbed. Repairs are underway.
Tl* the contact owns a 2011 volkswagen jetta tdi. The contact stated that while the brakes were depressed the check engine warning light illuminated and the vehicle stalled. The vehicle was towed to the dealer who diagnose that the fuel pump needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure was 16,690 and the current mileage was 16,700.
Driving 55mph car began loosing power check engine and glow light indicator lights cam on immediately. Once arrived home we verified the car computer it returned that there was low pressure in fuel line and that the catalytic converter was failing. We had car towed to nearest dealership. After 4 days dealer stated fuel had traces of gasoline, this is not possible I have never put gas in my diesel car. I immediately began making phone calls and the fuel companies where fuel purchased for last 5 fuelings where requested. Last purchase from sheetz hagerstown I notified them what dealership was proposing the corporate office immediately contacted the dealership 'sharretts' and requested proof of their blame. Once I have made contact to sheetz and shell they inturn call dealership the dealer stated that there was metal shavings noted in addition to the fuelrail system failure. On third call today they were not sure it was covered and a fuel test was being sent out for official testing to determine the presence of gasoline contamination. After I threatened a lawyer they state will call corporate for direction and have rep review. Vw has continuously lied to many owners that the diesel was contaminated when in fact it is not, this should not be allowed my car is only 1 year old purchased new with only 4 miles on it I have made all the scheduled maintenance checks and had 3 recalls fixed within 7 months of ownership. I demand an investigation and an extended warranty on these diesel motors this is not fair to the consumer.
I was doing my 20k service (diesel fuel filter). When I opened the fuel filter housing I found metal shavings in, and on top of the fuel filter cartridge. I had the car towed right to a vw dealership knowing that there is a major issue, and ongoing investigation with the federal safety agency on hpfp failures. Vw agreed that they saw metal in the fuel and on the filter, and proceeded to tell me that this was "not abnormal". That every tdi car they service has metal bits in the filter. I am a ase master tech in a high volume local repair shop that deals in a very high volume of diesel repair service. Metal in fuel is not normal. There is only one place for the metal to come from, and that is the hpfp. Vw put a new filter in the car and sent me on my way. I guess I have to wait for the car to stop dead in traffic and not restart to do anything about it.
As I was driving my 2011 jetta tdi sportswagon, I noticed a steam coming from under the hood, and diesel smell inside of the vehicle. When I opened the hood there was diesel all over the engine and belts, and large amount of steam was coming out. When I took of the engine cover and started the car I noticed that there was a leak in the 2nd cylinder injector pipe. I do not have warranty on the vehicle, but this issue should be fixed and paid by vw. There is smell in the vehicle, foam is soaked with diesel, and belts might have less life in them. Please address this issue so this would be fixed at no cost to me.
I was approaching a highway intersection, and the vehicle's glow-plug light came on. The engine immediately shut down, and I was able to stop just short of the intersection. The vehicle would not start again. Aaa took the vehicle to the local dealership via flatbed. The dealership initially thought the problem was water in the fuel, but after flushing the fuel system, the vehicle still would not start. At that point, they took apart the fuel pump, and discovered that the pump had failed internally, and put metal shavings into the fuel system. Repair quote was approximately $10,000.
While driving at 75 MPH on the highway the vehicle lost power. The check engine light began flashing, as did the dpf light and the pre-heat coil light. I was able to get the vehicle off the highway and into a driveway before it quit. Would not start again. Had vehicle towed to dealership the next day. Was informed that the hpfp failed, and that the pump and fuel distribution system had to be replaced. Service director indicated that the repair bill would be $10-11,000. Vw is covering the cost of the repair. Am grateful that I had dropped my wife and young daughter off at home, and that I was not in heavy traffic when this occurred.
Traveling in the left lane on 95 n outside baltimore md at 65 MPH my vehicle's gas pedal stopped responding and the car began to lose power and lurch forward and eventually die as the yellow diesel engine indicator along with the yellow engine indicator began blinking. I was able to avoid two lanes of traffic and coast over two lanes to an off ramp before the steering wheel locked. After contacting vw roadside assistance the vehicle was towed to heritage vw located at 9215 harford road #2 parkville, md 21234 (877) 398-1963. It was after 9:00 p.m so the vehicle was left in the lot and all the paperwork was dropped in the box. The service department cited a fuel pump malfunction along with a faulty fuel gauge as the issue. This is the second time we have had to submit a report to your agency for the exact same issues (please see reference number 10417213), the agents information is listed below. [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
On may 14, 2012 while driving home from work on california I-15 north. I was stuck in traffic around the tamecula area, and traveling 15-20 MPH to due to the traffic. I stopped my vehicle because traffic stopped. Traffic began to move once again, I pressed the accelerator and my vehicle began to move once again. When I reached 15 - 20 MPH, my vehicle suddenly started to lose power and slow down. I receive a orange blinking amber light on my dash console. I down shift, and pressed the accelerator once again and vehicle produced little power. I referenced the blinking orange amber light in owner's manual and the manual stated the light meant "engine malfunction" and to contact dealer immediately. I as proceed on I-15 north, when I had to travel up a hill, the vehicle begin to decelerate even if I down shift. The next morning may 15, 2012 I took the vehicle to the local volkswagen dealership to diagnose the vehicle. Later that after noon, I was contacted by the dealership stating the fuel sensor had gone bad and needed to be replaced. The dealership replaced the fuel sensor and I picked up the vehicle on thursday may 17, 2012. On friday may 18, 2012 I drove the vehicle to work. On the way home, around the same area on the I-15 north tamecula city limits. Again my vehicle experienced the same malfunction as before, lost of power, lost of acceleration, and blinking orange amber light. I stopped the vehicle turned it off and back one I proceeded to go, and 20 miles later received the blinking orange amber "engine malfunction" light and "check engine" light. I took the vehicle to the dealership on the may 19, 2012 and later that day was told the fuel sensor and fuel pump had go bad. It is may 29, 2012 and the dealership still has the vehicle. Dealership unable to determine the problem, and how to fix vehicle. Vehicle was purchased brand new in august 2011.
With little or no warning, engine stalled in busy intersection during evening rush hour. Luckily car cost into adjacent parking lot. Had car towed to local vw dealer who said total fuel system had to be replaced due to high pressure fuel pump failure. Repair took several weeks.
My 2011 vw jettas high pressure fuel system stopped working and the car will not start. The dealer said that is was caused by the fuel. The repairs are well over $8000. I understand that the federal safety agency is looking into this problem because it has happened to so many other vw diesel jetta cars. I have now talked to over 15 people in my area that have had the same issue with the fuel system. I own numerous other diesel trucks that fill up at the same filling station and have not had this problem. Please do something about a recall so this is covered by vw. I can see if this problems was just a few cars, but the tdi web site lists thousands of cars that this has happened to.
Car is a 2011 vw jetta tdi. I was told by the vw dealer that the high pressure fuel pump had fallen apart causing metal to go through the fuel system.I bought the car new in july of 2011.volkwagen is replacing the entire fuel system but I am concerned that damage may have already been done to the engine.
Filled up with 13.455 gallons of #2 ulsd diesel on 01/25/12 with 11,363 miles on the vehicle. Prior to filling the vehicle had less than a 1/4 tank of diesel. On 02/05/12 was traveling in vehicle at approximately 45 MPH and started to hear pinging noises from the engine bay. Slowed to a stop where the engine died and refused to start. The vehicle had 11,721 miles on it, 358 miles (90% which were highway miles) since the previous fueling. Vehicle was towed to local vw dealer where I was told the tank was dry and hpfp had failed as a result. Contested the fact that the tank was dry given the fact the vehicle had slightly less than 1/4 tank prior to the failure and that it was impossible that it had run dry given the fact that the tank had been filled to the top at the prior filling and that I had not driven enough distance to have used up the fuel. Vw tech confirmed that the gas gauge was operational and correct. Vw dealer replaced hpfp under warranty but would not listen to me with regards to running the tank dry.
I was operating the car on a highway when the car lost all power in traffic. I was lucky that I was able to get to the side of the road without a serious incident occurring. I was a bit shaken as the car just totally failed in traffic. The cause according to the dealer is catastrophic failure of the injector pump (diesel). Dealer informed me that the injector pump, injectors, injector lines, primary fuel lines, primary fuel pump, and the fuel tank all had to be replaced because the injector pump totally came apart and distributed metal throughout the fuel system. This car has less than 21k on it. Dealer admitted that the injector pumps are of questionable quality and there is a history of failure due to inferior parts in the pumps. Dealer said that the new pump is upgraded and after the entire fuel system is replaced the car will be trouble free. Dealer also noted that the fuel pumps are designed to operate on european diesel which contains sulfur for lubricity. Us diesel which has low sulfur is destroying the pumps. Seems as though a total recall should be ordered to remove these bad injector pumps. Dealer stated the total cost of the work in excess of 10k which will be paid by vw at no cost to me.
Tl* the contact owns a 2011 volkswagen jetta. The contact stated that while driving 55 MPH, the vehicle stalled without warning. The vehicle was then towed to an authorized dealer. The dealer stated that the high pressure fuel pump failed. The dealer replaced the fuel tank, high pressure fuel pump, and the fuel lines. The stalling failure was corrected, but the vehicle no longer performed with the same fuel efficiency. The contact felt that the recall repairs caused the decrease in fuel efficiency. The manufacturer was made aware of the failures and denied assistance with the fuel efficiency failure. The failure mileage was 14,299 and the current mileage was 20,558.
The car made loud knocking noises and stopped. The service advisor first said there was an ignition in the fuel pump, then 10 days later he said it was fuel pump failure. All diesel fuel I purchased for the car was purchased at pmm mobil, 26393 vermont ave., harbor city ca., 90710. I had just filled up with fuel 10 miles earlier and I was 1/2 block away from my home when the car failed, I could have been anywhere! The same service adviser gave no suggestions to help prevent another failure, leaving me to rely on the information on the internet to keep the car running.
Letter to administrator from regarding a problem with his 2011 volkswagen jetta sel. *kb the consumer stated 13 days after purchasing the vehicle, the check engine light illuminated. The consumer took the vehicle back to the dealer, but the problem was not resolved. The consumer went to another vw who has been handling the problem ever since. The consumer stated he has been to the dealer four times in order to resolve the ongoing problem. The consumer requested that volkswagen write off the vehicle as a defective, unsafe vehicle; since the problem was in the fuel system (code po456) evap leak.
Attempted to start 2011 jetta tdi with 11000 miles after it had been sitting in a parking lot for 9 hours. Temperature 45f outside. Vehicle started perfectly and then died seconds later. Attempted to start vehicle again, but would not turn over. Had a lot of trouble getting it to start and when it did it was running very rough and then would die immediately. Finally able to start vehicle and keep it running after approximately 30 minutes. Was able to drive 30+ miles home - started fine after. This is the second occurrence. This first occurred approximately 1 month ago with 8000 miles on vehicle. Outside temperature was in mid forties. Car would not start at all - kept turning over, but would not start. Glow plug light flashed intermittently. After waiting approximately 45 minutes to 1 hour the car started up fine without hesitation. Vehicle was at dealer 2 days prior to second incident, but they could not find anything. Vehicle will be returning to dealer asap.
Reference: the federal safety agency action number: ea11003 - please add us to ongoing investigation our 2011 volkswagen jetta sportwagen tdi only 4 months old with 3500 miles - failed on the highway while trying to accelerate around a dangerous situation. The a blinking glow plug light came on and the car went into limp mode (no power) on the highway at high speeds. (fwiw - a baby + pregnant wife driving). Able to reproduce afterwards - pressing a hard throttle/accelerating would disable the vehicle into limp mode. Report came back the entire fuel system - hpfp needed to be replaced. A brand new vehicle should not have a failure like this from just filling up the tank the previous day. We have kept all receipts, logged miles and had the state dept shut down the station and pull a full lab report on the fuel. Everything check out ok by the state standards.
Tl* the contact owns a 2011 volkswagen jetta. The contact stated while driving 65 MPH the engine stalled without warning. The lights on the instrumental panel illuminated after the failure occurred. The vehicle was taken to the dealer who performed a diagnostic test that located the failure in the fuel system. The vehicle was repaired. The dealer replaced the fuel lines, pump, and the fuel tank. The contact stated the entire fuel system was replaced. The failure and current mileage was 14,299.
Bought my jetta tdi new 4 months ago. Filled up with diesel on a monday morning and had driven approximately 70 miles before I had this problem. Was driving home tuesday (at 60mph) when suddenly lost acceleration and glow plug light started flashing. Was able to limp to a vw dealership about 1 mile back but car would not accelerate above 35mph. The next day the dealership gave the diagnosis of water in the diesel and told me "everything that the diesel had touched" would have to be replaced (fuel tank, lines, filter, etc.) .they said the vw warranty would pay for it this one time but if it happened again I would be responsible for the over $5000 cost. When I asked how I could avoid this in the future I was told I just needed to purchase my diesel from a "reputable" place. (seriously!!! Do they think I am buying "bubba's home brewed biodiesel" on the side of the road or something???) I reported to the texas dept of agriculture that the vw dealership was claiming the diesel I had purchased on monday had water in it. The tda promptly came out and investigated the station where I purchase fuel and reported to me that they found nothing wrong with the diesel. This sounds to me like a major oversight on the part of vw if there is no way to avoid such a potentially dangerous and costly problem. I traded a much nicer and more comfortable SUV for this jetta in an attempt to save $$$ on fuel. I think I've made a huge mistake.
Tl* the contact owns a 2011 volkswagen jetta. The contact stated that the vehicle did not have the vibration damper isolations installed in the fuel injection lines. The dealer and the manufacturer were contacted and they advised the contact that the VIN was not included in the recall associated with the federal safety agency campaign id number: 11v490000 (fuel system, diesel) and denied assistance with repairs. The vehicle was not repaired. The failure and the current mileage was 7,000.
I was traveling on a pa interstate when a warning light began flashing on my dashboard. I immediately lost acceleration in my vehicle, and when I pulled off to the shoulder of the road diesel fuel was running from beneath my vehicle off to the should of the road. I was unable to make it to the nearest exit and had to wait for assistance from the police and a towing company. There was no warning that anything was going wrong until it happened. The events all happened within 20 seconds of each other, with no other warning.
Note: tdi (diesel) engine, high-pressure fuel pump (hpfp) failure. Driver was driving 75 MPH on the interstate when the engine malfunction (flashing coil) light illuminated and the car stalled. Car coasted to a stop, but would not restart. Called manufacturer roadside assistance and they promptly sent a flatbed tow truck to transport vehicle to dealership. The dealership determined there was metal debris in diesel fuel filter and in high-pressure fuel pump (hpfp) and that the hpfp had failed destructively distributing metal debris throughout the fuel system. Entire fuel system (tank to injectors) was replaced under warranty by manufacturer. Updated 11/07/11
Loss of power when accelerating away from a stop sign on a large busy intersection. Weather conditions were light rain temp in the 70's. Continued to drive for several miles at slower speeds (about 40 MPH). Noticed a dash warning light was also flashing, something about a glow plug. All gauges looked normal. Several days later notified the vw dealer of the of the condition the car was to get the 20,000 mile service. Service person said he would check it out. Called next day to ask if I had used bio diesel fuel. Replied I had not and the same fuel in the tank had been un use when the power loss was noticed. Called next day to report parts were on order.got car back about 5 weeks later and car works ok. Said they found particles of metal in the fuel system. Changed the fuel pump and a bunch of other fuel system parts on warranty.
The diesel fuel high pressure fuel pump failed causing metal particles to contaminate the entire fuel system.
2011 vw jetta tdi began to feel sluggish around 7,200 miles. At 8240 going 35 MPH car died and would not start. Told entire fuel system needs replaced.
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