The transmissions on the 2013-2016 Jetta Hybrids have an extremely high failure rate. These transmissions fail without warning and leave the car without propulsion and deactivate the regenerative brakes causing the car to behave erratically. VW issued a recall (19V866000) but are claiming owners within those model years with the exact same issues are "not covered". I have experienced this myself and you can find many many many examples on the complaints section of this website. VW issued a recall but is claiming everyones vin is not included.
2013 Volkswagen Jetta fuel system complaints
Page 2 of 3: complaints 11 to 40 of 43, newest first, as owners wrote them.
1. Fuel pump control module shorted out and electrical fuse was blown. 2. Yes, the part is available for inspection. 3. Vehicle completely shut off while driving on the road without any prior dashboard indicators or symptoms of something going wrong. 4. Part #1K0-906-093-J manufactured by Kuhnke a tier 1 supplier for VW. Fuel pump control module is mounted on top of gas tank area and was melted and shorted out, and a thorough inspection, and replacement was done by the VW dealer: Diehl Toyota/VW, Butler, PA. 5. This same issue was a recalled on 281,000 VW models as per the federal safety agency bulletin #20AE. VW recall #17V509000. 6. VW said my VIN is not included in the recall. But, it the exact same failure, part, and manufacturer of the part for VW/Audi. So WHY? is my VIN not included. It doesn't seem to be batch related, but a design defect. 7. Vehicle would not restart and could not be driven. It was flat-bedded to the dealer.
About 2 days after having my fuel injectors replaced due to a total loss of power while driving/in conjunction with misfiring, I got the hybrid light. It was in a residential area. I noticed RPM's and charge levels were fluctuating along prior to loss of power. Total loss of power again. Shut off vehicle. Waited a minute. Turned vehicle back on then continued driving. Had one additional loss of power but the hybrid light didn't come on. The transmission indicator showed a wrench instead of "d" the check engine light illuminated and the vehicle failed to move forward despite hearing the engine rev.
2013 vw jetta hybrid has check engine light come on and go off intermittently. Car was taken into vw dealer to evaluate. Dealer proceeds to say transmission is defective, clutch was malfunction & oil was leaking. According to a new recall in 2/2020, vw mentioned that if the software recall was not addressed issues with the transmission & clutch could occur. When car was taken and evaluated it was found to have all of the possible problems listed with this recall
Engine light came on, right after car would not go into gear and car became inoperable. The consumer stated while driving the transmission failed. The vehicle was towed to the dealer. The dealer advised a recall would soon be released and to wait until then for repairs. The vehicle was partially repaired. The manufacturer stated any further repairs were not included in the recall.
Hybrid emotor (electronic traction motor ) fails at 100k miles . Can cause sudden failure and fire. Vw does not consider this part as pzev and does not follow california pzev law.
The engine will shut off when car is in traffic or coming to stop. Engine RPM will go to zero and power steering and power braking is lost.
On december 8, 2016 we purchased a 2013 vw jetta hybrid with extended warranty. Within 3 months it was losing power, jumpy and not driving correctly. This was for my 16 year old son. It would lose complete power on the street. Not ideal for a brand new driver. Towed it to dealer, told needed new transmission. Four weeks later we finally got car back. Still noticed a jumpy feeling when driving but assumed dealer fixed correctly. In november 2017 same thing happened, loss of power, jumpy, not safe at all. Towed in to dealer again and they said vehicle needed repairs of 12k and not covered by warranty. I could not pay that nor could I not understand why it wasn't covered??? Dealer said car was undriveable and they gave us 500.00. I still owe 11k on the loan. Please help, I am just sick about the way I was treated and the debt I incurred for no reason. I really feel like this was a lemon.
Tl* the contact owns a 2013 volkswagen jetta. While approaching a red light, the vehicle stalled and the check engine and glow plug warning indicators illuminated. The vehicle was towed to volkswagen of ocala (5135 sw college road, ocala, fl 34474) where it was diagnosed that the high pressure fuel pump failed and the engine needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 34,890.
Received a hybrid system error on 01/02/2018 while driving to work just within my neighborhood, then it disappeared and I noticed the gas mileage was getting way out of control (usually get 50/gal, then got less than 30/gal). I knew something was off especially since I have been asking the dealer to check the transmission at 53k (had a previous jetta with transmission issues). After keeping my car for a month, the dealer put in a clutch only to call back to say they now needed a full transmission and it would have to be inspected and tested by the warrant company. Another 15 days and the transmission was finally added. The transmission has been fixed but the gas millage has not been restored. Called the dealer and said that I am bringing it back at the end of the week. After have both a regular 2009 and a 2013 jetta hybrid with the same issue, I no longer want anything to do with vw vehicles.
"fuel pump defect". My 2013 vw jetta has been randomly stalling out in mid commute within the last few months. I will be driving and the vehicle just cuts off and I have to crank the car back on and being mindful of ongoing traffic. This is increasing becoming an issue as I initially thought it was a random occurrence however as this has repeatedly occurred out of no where when I'm traveling in heavy traffic it has become very scary in an accident occuring. I saw that there is a recall on select vw vehicles however it does not include my vehicle which appears should also be immediately included as this is a serious safety issue with this vehicle.
I purchased my 2013 jetta on end june 2017 for 47 k miles from hayward certified used vehicle dealership in california. Couple months after the purchase, my car start to show problems with car stalling. It has been four time in less than one month time where the car completely shut down while driving for no reason. . The first time I was driving on the frontage of I-35 south, on 50 MPH, it shut down out of blue, I was luckily enough to be able to pull over and park on the grass, I had to turn the car off and retry the car again and it worked fine. The second time I was driving on the west william cannon dr on way to home, it shut down for no reason again on 45 MPH, again I was capable to pull over, shut down and restart again, did not work for 10 minutes then I tried again then it worked. Third time I was on way to my friend home, at the stoplight I was planning on take a left turn on my way to little texas lane, and it shut down for no reason, I had to react fast and hoping that it would start again in order to not cause traffic, it worked fine again. The fourth time I was driving 70 MPH on highway of i35 south, it suddenly shut down again and I had to be very careful to slowly pull over to the side with no power in the engine and luckily there was not much of cars at that time. I was very lucky, because I could easily being in an accident. I have contacted the dealership in austin where I was located at that time, they could not find anything. It is frustrated because I do not know what to do and I need to return to california and I do not feel safe driving with this car at all because of my safety.
Fuel system failed causing metal shavings to go throughout the fuel system. Entire fuel system had to be replaced.
While driving up hill on a city street traveling at 40 miles per hour the engine lost power. Fortunately traffic was light at the time and I was able to get to the side of the road before the engine lost all power and later would not restart.. If this was on the highway, I would have been disabled in traffic lanes creating a hazard for myself and others. Various warning lights came on at the time the engine lost power. I later found out the problem was a 'catastrophic' high pressure fuel pump failure. This is a known problem for which volkswagen has blamed on incorrect or poor fuel. This was not the cause the pump failure in my vehicle and points to problems with the part itself. I learned that volkswagen provided an extended warranty for high pressure fuel pumps, but only up to the 2012 model year. (my vehicle is a 2013 model.) my vehicle had 70,657 miles on it at the time the problem occurred.
Tl* the contact owns a 2013 volkswagen passat. While driving approximately 50 MPH, the vehicle lost power without warning. The vehicle was pulled over to the side of the road and failed to restart. The vehicle was towed to a local dealer where it was diagnosed that the high pressure fuel system needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The failure was not remedied. The failure mileage was 89,094.
The high pressure fuel pump broke leaving metal shaving in my fuel tank. I had this replaced at 38k miles and now it is broke again at 78k. Vw extended the warranty for 2006-2012 vehicles for 10 yrs or 120k miles. But since my vehicle is a 2013 they will not covered it. I believe they are still using the same faulty fuel pump for the 2013.
Left my house to go to the grocery store. Grocery store is about 3 miles from my house. Was therefore maybe 15 minutes, then went across the street to buy lunch. Parked car outside restaurant, and was taking my food to go. Got back to my car about 5 minutes later to head back home. About 5 minutes after leaving restaurant I was crossing busy intersection when my glow plug light came on, within in minute my car had completely stalled out and did not come back on. Car was towed to vw dealership and I was told my high pressure fuel system had exploded and everything has to be replaced. The repair estimate I was given is for $6,374.48.
I purchased the car on 3/2013, by 5/2016 the AC compressor failed and I had to pay $1,000 to replace, 2 weeks later the fuel pump failed and the car stopped in the middle of the road while driving, this was very unsafe I had my child in the back seat and we could have had a serious accident. The vw refuses to repair because a they say it's not a defaulty fuel pump. The dealer service states it should be approved and covered for full repair. Now, I have a $4,000 bill I can't pay, a car I can't drive and a car payment for a car I can't drive. I need help with this defective fuel pump.
On wednesday september 23rd at or around 3:40 pm, I pulled into an arco fuel station to top off my vehicle. I still had a 1/4 of a tank left but decided to fuel up anyway. The vehicle took approximately 11 us gal of no. 2 diesel fuel. After fueling my vehicle, I drove off the fuel station. Approximately 3/4 of a mile away from the fuel station, my engine stalled out and then the glow plug icon on my instrument cluster began to flash. I had my vehicle towed to the nearest vw dealership service department. The following day the service technician contacted me and informed me that my high pressure fuel pump(hpfp) had failed and that it had contaminated my entire fuel system with metal shavings. The way the technician explained what had happened to the fuel pump was, "your fuel pump grenaded", his exact words.
The problem showing error code p0087, p0387 high pressure fuel pump failure, the cost of expensive to repair, difficult to meet warranty related power-train & engine. It has been twoce break down. Its third break down. It only 62k mileages on it. Vw want to working on it due of out of warranty cost. I am not happy that vw is not qualify to inspect part problem cause. I hope it is affect other customers who have simply problem with hpfp.
While driving in my neighborhood I drove away from a stop sign and lost engine power. I pulled over and saw my glow plug light on and the check engine light on. I put the car in park and turned it off and then tried restarting it. No luck. I had the vehicle towed to the closest vw dealer in my area and the next day was told my high pressure fuel pump had failed and before they would fix the issue a fuel sample would have to be tested. I asked why and they said there has been issues with misfueling with unleaded gasoline and they said they believed I did not misfuel my car but were following vw's new service protocol. It has been 16 days and I was told they sent my fuel sample to the wrong place and it never made it to the "independent" lab. So now I wait and the car has not been touched. My vehicle ran normally until the complete failure of the hpfp and my car is under the new car warranty still. I should not have to be dealing with this and be told if the diesel is not up to specs that I responsible for the guestimated $7,000 bill. There are so many cases of this issue and even the dealer admitted the car is not designed for the quality of fuel we have in the u.s. And it makes me concerned that car should not be produced if it cannot handle our fuel, roads, emissions testing, etc.. I am absolutely frustrated, upset, and do not trust the service by the dealership any longer and do not event want to own my car anymore. I will never buy another vw again.
Tl* the contact owns a 2013 volkswagen jetta. While driving at various speeds, the vehicle hesitated intermittently when the accelerator pedal was depressed. The vehicle was taken to an independent mechanic and the diagnostic monitoring machine indicated the high pressure fuel pump was faulty. The vehicle was taken to the dealer and the diagnostic machine also indicated the same failure. Since the vehicle did not experience the failure while at the dealer, the contact was informed that no repairs would be performed. In addition, the contact received a recall notice for the federal safety agency campaign number: 14v656000 (suspension). After taking to the vehicle to the dealer, the contact was informed that no repairs would be done, even though the rear end sustained visible damage. The manufacturer was notified of the failures. The failure mileage was 50,000.
High pressure fuel pump noise. Dealer diagnosed as pump failure due to contaminated fuel. Vehicle had always been fueled at high volume diesel outlet. Fuel outlet has local govt. Fuel contracts and monitors fuel on strict schedules as per their contracts. Volkswagen of lee's summit fixed problem under warranty but indicated the "extended warranty" that I paid extra for would not honor this repair at any later dated when this pump fails again. (due to bad fuel) ?
Tl* the contact owns a 2013 volkswagen jetta. The contact stated while driving 15 MPH, the vehicle stalled without warning. The vehicle was taken to a dealer. The technician diagnosed that the internal fuel filter needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 11,500.
Several lights displayed on the dash preceded by a rattling noise in the engine. The car lost power, stalled and was able to start enough to drive to the shoulder, at which point it died completely. Was towed to the dealership and the hpfp had failed and was contaminated with metal shavings. Total rebuild of the hppfp. The hpfp failed again at 31,8883, this time with no warning except a check engine light followed by a complete loss of power. The car was traveling at 75 MPH in the fast lane of I-80. Was again towed to dealership and repaired. They said a bolt failed and the system was again rebuilt.
Was driving when the car suddenly shut off but radio and dash lights were still on almost caused a crash finally got car stopped and started back up fine serious problem needs fixed....
Car is a diesel/tdi. Check engine light came on, car stalled and would not restart. Had to be towed to dealership. Problem turned out to be the high pressure fuel pump (hpfp) and entire fuel system had to be replaced. This has happened twice in the same car (once again in may of 2014 - exact same problem).
I was driving as normal when the glow plug light began flashing, along with the check engine light and I lost all power.thankfully I was on a residential street, and was able to safely pull over and have the vehicle towed to the dealer. Diagnosis was complete fuel system failure caused by high pressure fuel pump destructing itself and sending metal shards into the system. Initially dealer suspected contaminated diesel. Upon analysis of fuel dealer confirmed that only diesel was present in the system and the damage was caused by a faulty high pressure fuel pump. As a result of this all fuel system parts are having to be replaced including injectors, hpfp, lift pump, fuel lines etc etc. Vw is covering repairs under warranty as they should, but clearly the ongoing issue of hpfp failures in vw tdis has not yet been fully resolved.
I was driving the car approximately 40 miles per hour on a straight road, when all of the sudden the engine lost power and I started coasting in the middle of traffic. I would press the gas and the engine would rev, but no power would be delivered. It was unlike anything I've experienced before with the car. It was like I was in a false neutral, the rpms would increase but the car would not accelerate when I was pressing the gas pedal. Since the car would not regain power, I was forced to coast to a halt in traffic. When I tried to remove my key to power down the car, it would not let me take the key out of the transmission. It was as if the car thought that the transmission was not yet in park even though it was. After a few seconds I was able to remove my key, when I turned the car back on, the problem seemed to go away.
New 2013 jetta tdi with less than 7000 miles had a catastrophic diesel engine failure on I-5 northbound in washington state. Diesel engine light came on, cruise control failed, lost power. Luckily I was coming up on an exit and able to safely pull off. Was traveling at the speed limit rate of 70 MPH. Found out from service that it was a high pressure fuel pump failure and that they were going to have to replace the entire fuel system. Could have ended up in an accident if I had not been able to pull off. Did research on the internet and found out that this is a known problem. Trying to get vw to replace the car, cannot depend on it now. There needs to be a recall on those fuel pumps! I was two hours late for a extremely important meeting in seattle that I could not be late too.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2013 Volkswagen Jetta?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history