Tl* the contact owns a 2013 volkswagen jetta. While driving at various speeds, the vehicle hesitated intermittently when the accelerator pedal was depressed. The vehicle was taken to an independent mechanic and the diagnostic monitoring machine indicated the high pressure fuel pump was faulty. The vehicle was taken to the dealer and the diagnostic machine also indicated the same failure. Since the vehicle did not experience the failure while at the dealer, the contact was informed that no repairs would be performed. In addition, the contact received a recall notice for the federal safety agency campaign number: 14v656000 (suspension). After taking to the vehicle to the dealer, the contact was informed that no repairs would be done, even though the rear end sustained visible damage. The manufacturer was notified of the failures. The failure mileage was 50,000.
2013 Volkswagen Jetta suspension complaints
Page 2 of 2: complaints 11 to 14 of 14, newest first, as owners wrote them.
Tl* the contact owns a 2013 volkswagen jetta. While stopped at a gas station, the rear axle dislocated from the vehicle. The vehicle was towed to a dealer where it was serviced under the federal safety agency campaign number:14v656000 (suspension). In addition, the technician informed that the rear passenger wheel wiring harness, speed sensor, the ABS traction control, and the SRS warning lights illuminated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 25,800.
As I was driving I started to hear a knocking noise in the from the rear of the vehicle. After about 20 mins it became worse. I pulled into a parking lot and got out to investigate, everything seemed normal. I then continued to drive around the parking lot. The knocking noise grew louder and then there was a metal breaking noise and the car dropped and the wheel was almost off the car. I looked under the car and the structural steel of the driverside rear trailing arm was snapped in half! This was out of nowhere and thank god I was not going 65mph on the highway!
Upon entering my driveway, my driver side axle trailing arm completely snapped. Car has a clean title, bought it from a dealer used with 9k miles on it. I just found out about the global recall and contacted vw directly, the incident and campaign are so new they don't have everything in place to respond. My feeling is there is a manufacturer defect in the metal used & I find it absurd that anyone would have to wait for a side or rear collision to get this part inspected/replaced. I think any client of vw that has a car listed needs to be taken seriously in this campaign - if the trailing arm/axle would have snapped while I was at speed it could have been devastating not only to me, my family but anyone on the road... I'm continuing to talk to vw because my concern is the metal....and what are the replacement parts made of & when were they made?? I don't intend on paying one cent for this repair & will hold vw responsible 100% for this or any future issues resulting from their defective part/process....updated 11/06/14 *bf updated 7/27/2015*js
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