2017 Volkswagen Jetta: gas smell in the cabin

Filed Jul 14, 2025 · Fuel system · 49,000 miles · SC

The contact owns a 2017 Volkswagen Jetta. The contact stated that while attempting to start the vehicle, there was a strong gasoline odor inside the vehicle, and the vehicle failed to start. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the fuel rail bolts. The vehicle was repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 20V648000 (Fuel System, Gasoline). The contact stated that the VIN was included, but the vehicle had already been repaired by the previous owner. The manufacturer was notified of the failure, a case was opened, and the contact was later informed that the vehicle was already repaired in 2022. The failure mileage was 49,000.

Filed Apr 2, 2025 · Engine, Fuel system · TX

My mother owns a 2017 Volkswagen Jetta. Recently, the car has developed a strong and constant smell of gasoline, both while driving and when parked. This is extremely concerning, as it appears to be a fuel leak, which poses a serious fire and safety hazard. Upon researching, I discovered the federal safety agency Recall 20V648000, which affects certain 2016–2018 Jetta vehicles due to loose fuel rail bolts that may cause fuel to leak. My mother’s car is experiencing the exact same symptoms, yet her VIN is not included in the recall, and Volkswagen has refused to help because the recall does not technically apply to her vehicle. We spoke directly with VW Customer Care, and despite clearly describing the fuel smell and matching the recall symptoms, they told us the repairs would be out-of-pocket. My mother does not speak English and relies on me for help — and she cannot afford the cost of repairs for something that is clearly a known defect. The vehicle is undrivable due to the risk of explosion or fire, and we are desperate for help. I’m submitting this complaint in hopes that the federal safety agency will investigate and expand the recall to include additional VINs. There is no reason a vehicle with an identical issue should be excluded simply because of a VIN batch.

Filed Mar 24, 2025 · Engine, Fuel system · 160,000 miles · FL

The contact owns a 2017 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, there was an abnormal gasoline odor inside the vehicle, entering the vehicle through the A/C vents. The check engine warning light and an unknown warning light were illuminated. The contact was able to pull over to the side of the road. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related to the failure of the federal safety agency Campaign Number: 20V648000 (Fuel System, Gasoline). The contact stated that the VIN was included, but stated that the VIN had been removed from the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.

Filed Dec 5, 2022 · Fuel system · 54,000 miles · AL

The contact owns a 2017 Volkswagen Jetta. The contact stated that while attempting to start the vehicle, an abnormal fuel odor was detected, and the vehicle failed to start. Additionally, there was a puddle of fuel underneath the vehicle. The vehicle was towed to the dealer, where it was diagnosed that there was a fuel leak coming from the fuel injector seal, and that the fuel rail and fuel injectors needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the federal safety agency Campaign Number: 20V648000 (Fuel System, Gasoline) had previously been performed. The failure mileage was approximately 54,000.

Filed Apr 22, 2021 · Fuel system · 26,000 miles · NY

Tl* the contact owns a 2017 volkswagen jetta. The contact stated while driving 25 MPH, she started to smell a fuel odor inside the cabin of the vehicle. The contact stated no warning light was illuminated. Shortly after, she received notification of the federal safety agency campaign number: 20v648000 (fuel system, gasoline). The vehicle was taken to the local dealer brooklyn volkswagen service center (599 e 56th st, brooklyn, ny 11203, (718) 484-7788) and was informed that the recall repair was previously completed. The VIN still showed the vehicle as unrepaired. The contact stated that the failure persisted. The vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 26,000.

Filed Jan 21, 2021 · Fuel system · WA

Tl* the contact owns a 2017 volkswagen jetta. The contact stated that the federal safety agency campaign number: 20v648000 (fuel system gasoline) had exceeded a reasonable amount of time for the repair. The part to do the repair was not yet available. The contact received the recall notification december of 2017. The contact spoke with a kia dealer that also service volkswagen vehicles, (overturf kia 1016 w columbia dr, kennewick, wa 99336 phone number (590) 586-3185), the dealer advised the contact if the vehicle was not emitting a fuel odor the contact should not be concerned and that the remedy was not yet available for repair. The manufacturer was not contacted. Vin tool confirms remedy not yet available.

Filed Jan 7, 2021 · Fuel system · 50,000 miles · KS

Tl* the contact owns a 2017 volkswagen jetta. The contact stated that that the bolts that secure the fuel lines detached. There was an abnormal odor of fuel inside the cabin and around the vehicle. The contact stated that when he turned on the air conditioning system the fuel odor entered the vehicle through the vents. The contact stated that the vehicle was leaking fuel from the fuel line of one of the fuel injectors. The vehicle was taken to molle volkswagen (808 w 103rd st, kansas city, mo 64114) but was not diagnosed nor repaired due to the diagnostic and repair cost. The VIN was included in the federal safety agency campaign number: 20v648000 (fuel system, gasoline). The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

Filed Nov 17, 2020 · Fuel system · 51,400 miles · IA

Tl* the contact owns a 2017 volkswagen jetta. The contact received notification of the federal safety agency campaign number: 20v648000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact called autonation volkswagen columbus (3000 n lake pkwy #300, columbus, ga 31909; (706) 522-2148) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that fuel was leaking from the vehicle and that 4 bolts were replaced in the past. The contact stated that there was an abnormal fuel odor coming from the vehicle. The approximate failure mileage was 51,400. Vin tool confirms parts not available.

Filed Apr 3, 2018 · Fuel system · 6,742 miles · FL

Tl* the contact owns a 2017 volkswagen jetta. While driving 60 MPH, a fuel odor was detected coming from the air conditioning vents. The contact felt nauseous, light headed, and dizzy. Medical attention was not received. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 6,742.