2002 Volkswagen Passat seats problems

Filed Feb 20, 2010 · Seats · 150,000 miles · VT · fire

I was in the passenger seat of my 2002 volkswagen passat wagon, when I felt the seat get extremely hot. I immediately turned the seat heater to zero and just lifted my left leg off the seat a little bit until it cooled down. I didn't think much of it until I first saw a burn mark on the left, back side of my coat and then a line of burn marks and holes on my passenger seat. I investigated a little further, and it appears the seat heater began to also overheat/melt the back part of the passenger seat and the driver's seat along the same line that burned my coat and leg in the passenger's seat.

Filed Feb 15, 2010 · Seats · 78,221 miles · NC

2002 vw passat drivers seat warmers burned through the seat and burned my leg.

Filed Mar 3, 2008 · Seats · 53,215 miles · PA · fire

Driverside heated seat caught on fire. Burnt 2 small holes through seat and the pocket of my wife's pants.

Filed Sep 6, 2007 · Seats · NH

I was driving my 2002 vw passat with the seat heater on when I noticed the underside of my thigh was very warm. I pulled into a parking lot, got out and looked at my seat and there was a burn hole on the upholstered seat. I had only been driving with the seat heater on for about 15 minutes - on level 3 (or 4 max). I have not turned on the driver side seat heater since and have not allowed a passenger to turn on the passenger side seat heater. Luckily, I incurred no injury and my clothing was not burned, but I am concerned what might happen if someone had not been paying attention, had not been wearing thin clothing at the time, or if a child had been sitting on a malfunctioning seat. I have been to the dealer who said both the driver side and passenger side seat heaters need to be replaced (they said the passenger side was also on its way to burning- although it had not come through the cloth yet). I have not yet reached any resolution with volkwagen, although they have been notified of the problem. I have been told that my particular vehicle was not covered by a recall.

Filed Jan 22, 2007 · Seats · IL

Drivers side heated seat element burned a whole through fabric..

Filed Dec 5, 2006 · Seats · 260 miles · PA

Ever since the vehicle was purchased, the drivers seat emitted a clicking sound and a slight feeling of movement in the seat when the car lunges forward or is stopped. We complained about the issue several times. This is documented on my bills with mileage reading 19k and 35k miles. The dealer was unable to identify the cause of the sound and movement. Finally, when the car had 40k miles on it (after the warranty period) the issue was identified. A factory rep was on hand that day at the dealership and identified that there was play in the seat track. I asked that this be covered and fixed under vw's goodwill program and appealed that this has been an issue since the beginning of the life of the car (during the warranty). I was denied this claim as the rep said that the seat did not pose any safety threats and this resulted from normal wear and tear. I felt that this was not a fare determination of this case so I appealed twice to vw (case # 60127133). They stated twice that they had to stand by the determination of the rep on hand that day and would not fix the issue (cost = over $800). I have been advised by consumers union to contact you as they stated that any play in the seat track is in fact a safety issue... *jb

Filed Nov 6, 2006 · Airbags, Seats · 91,000 miles · TN · crash · 2 injuries

Driving north in the far right lane on gallatin pk in nashville, tn, another driver in the south bound turning lane turned into oncoming traffic with no warning. My view was obscured by the line of traffic in the left hand north lanes. The car I was driving (2002 vw passat) hit the car that turned in to my lane in a direct, classic t-bone hit. I never saw the car and hit the car at approx. 32 MPH without braking. The driver's side airbag on my car failed to deploy although the passenger side airbag did deploy. I was wearing a seat belt, but the car seat also slid forward and I hit the steering wheel. The back seats came unlatched and everything flew forward through the car at impact.

Filed Oct 16, 2006 · Seats · 45,000 miles · MA · fire

I got into my car for the first time that day - around 11:00 am. I started the car, adjusted the heat and put on the driver's side seat warmer. After about 15 seconds, I smelled something burning, but was unaware of what it was. At the same time I felt something cutting in to my leg. I put my hand under my leg to see what was poking into me but couldn't find anything. The smell was getting worse and the stabbing pain in my leg was still there. After about 60 seconds there was smoke coming from my seat and I realized the smell was coming from inside my car and the seat warmer was burning. I pulled over, shut the car off and jumped out of my car. I pressed my hands to the seat in an attempt to stop the burning and smoke. I waited a few minutes and when I was convinced the burning had stopped, jumped in my car and headed back to the hotel I had been at. I removed the fuse for the seat warmers.

Filed Oct 10, 2006 · Seats · 92,030 miles · OR · 1 injury

After turning on the heated seat option of my car I started to smell something burning. After about a minute I felt something sting the left side of my buttocks towards the side. With in seconds I realized that it was my seat burning my bottom. Not only my bottom, but a whole right through the seat and my jogging pants. I quickly turned off the heat to my seat. Looks like a cigarette burn. My husband and I were afraid to leave the car in the garage in case it was still smoldering and potentially start a fire. I called our dealer and was told that my car was no longer under warranty. Past mileage. They suggested that I contact the manufacturer which I have not done quite yet. I am afraid to turn it on again of course!

Filed Mar 9, 2006 · Seats · 58,450 miles · IA

We have a vw passat wagon with cloth seats. Sometime the seat heater ignited the foam and fabric of the car and burned three holes in the seat. I'm afraid that this could cause a fire in the car. The vw dealer tried to get vw to replace the seat but they won't. They have a recall on many 02 passat's now but won't repair or fix mine. I feel this is a danger would like some help from your organization. Thanks for any help craig beisker.