A faulty clockspring in the steering wheel failed so the driver air bag and the horn do not work. The car can’t pass a safety inspection. This is a faulty part that the federal safety agency issued a recall for some years back (I believe in 2015). The replacement part has been back order for upwards of 9 months for 1000s of VWs in the US. If the cars cannot pass a state safety inspection there should be a safety recall issued immediately.
2014 Volkswagen Passat electrical complaints
Page 2 of 4: complaints 11 to 40 of 74, newest first, as owners wrote them.
The clocksping in the steering wheel is broken, but the part has been backordered for over a year. The broken clockspring makes the horn and buttons on the steering wheel unusable and the airbag will not deploy.
I belive the clock spring has malfunctioned on my car, the air bag light won't go off and the horn does not work. This has put my safety at risk because twice last week a car almost side swiped me and I have no horn. I called the dealer and they said my particular model isn't covered under the recall but It says volkswagen passat models 2010-2014. I have not taken my car to the dealership yet. The airbag light and horn stopped working at the same time about a month ago and I have replace the the fuse and relay switch and the air bag light is still on and the horn still doesn't work.
Clock spring is broken, and no one has replacement parts. They have been backordered with Volkswagen for MONTHS. Air bag, horn, and steering wheel radio control do not work. Won't pass safety inspection.
The clock spring within the steering wheel has failed and is no longer functional. The airbag sensor warning light has come on. The horn no longer works, and I cannot warn drivers crossing over into my lane who may not see me in their blind spot. And as far as I understand, the main steering wheel airbag no longer works either. The idea that my main airbag system will not deploy in an event of accident is worrisome. I went to a dealership and informed them that its most likely a clock spring issue as I googled the issue; it’s quite common in their cars. They confirmed it for me, after taking a $139 ‘inspection’ fee which was no more than a tech scanning my car and checking the three main indicative problems I already reported to them. I was at about 120,090 miles at the time. I was informed that their clock spring warranty only covers up to 120,000 miles but was assured they will most likely be able to cover it after talking with the Volkswagen representative. It wasn’t covered. I was then told it would be another $600 to use their services, and the part would take a few weeks to come in. I later called the parts department as I did not want to pay an exorbitant labor fee; the inspection fee was insult enough. I was informed the parts department is five months backordered. So now, I’m either forced to pay for their service to get the part within a few weeks or wait five months from the parts department all the while driving with no horn or wheel airbag. I'm now forced to use their services, which run at a premium compared to normal mechanics, if I wish to have basic safety features on my car. This seems exploitative of the consumer on a safety problem that has persisted for years, and one Volkswagen is responsible for causing with their faulty manufacturing.
I bought an extended warranty on this car and it does not cover ESC light coming on . Car is burning oil. I’m afraid to drive due to the ESC also car misfires hardly
My 2014 vw passat turbo has an issue with no horn, nothing on steering wheel works and air bag light is on the dash. The local vw dealship moses vw of barbroursville, wv told me the air bag will not deploy at this time bc the clock spring needs replaced. Vw reps told me it is not a recall just an extention of warranty to 120,000 miles. My car has 131,000 of course. My wife drives this car and was almost in a bad wreck bc she had no horn and the bag will not deploy which is very scary. How is this not a recall? I have an appt to have it replaced at moses but I want this changed to a recall. It is a complete safety issue. I hold a masters degree in safety myself and am very concerned not just for myself but for others. I love the vehicle other than this issue. Enter message
I bought this vehicle about a year and a half ago in arizona. It has only ever been serviced by volkwagen dealerships. Since having the car, I have had to have its turbo repaired, new fuel lines put in, several electronic parts, and finally on my way to school from boston to pittsburgh, my engine starts smoking. After this incident it went to 'minuteman volkswagen' just outside of boston, where the issue was still not able to be resolved. I then had to have the car shipped out of pocket to a volkwagen dealership in pittsburgh where a new electronics unit was put in. I was assured after this electronic unit was installed, my car would be back to normal, as this was not an engine issue covered under warranty. Today I receive a call informing me that the electronics unit was installed and it turns out that it is, in fact, an engine issue. I was in serious danger at the time my engine started smoking. My family has funds and are more than willing to take whatever steps necessary to resolve this issue. My mother died in a car accident in 2018 in a car advertising exceptional safety (just like this one). It has provided me with the opposite. I feel constantly unsafe in the vehicle, and the smoking engine was the tipping point for me and my family. This issue will be addressed.
Car steering wheel began to click. Air bag light is on, horn does not work and lost control off all switches on the steering wheel.
While driving steering wheel began to click. Next time driving the car, I had a error airbag reading and lost all control of the buttons on the steering wheel and horn doesn't work.
Steering clock spring was reportedly fixed as part of the recall but has failed again. Airbag light is on. Horn does not work. Steering wheel controls do not work. Cruise control is not working. Vw will not repair the recall work done without charge. Seatbelt tensioner is also now reportedly affected.
While turning the steering wheel, I started hearing a clicking noise. Shortly after the horn or controls are not working and airbag light is on.
Back up camera, radio do not work on a regular basis. Happened a couple of times in the first year but thought it was just a weird blip. Blue tooth disables my ability to make or receive a call while in the car. Radio cuts off or never comes on while driving or stationary. Telephone voice command is stuck in foreign language and even dealer couldn't get it to change back to english commands. Drivers door lock sticks and won't open from outside and sometimes inside. Need to get out on passenger side. Sometimes getting in I have to go to passenger side and can open from inside. Days can pass and things work ok and then out of no where, they don't work?? Maybe electrical or software issue??
While turning the steering wheel, there was a clicking noise followed by an airbag error on the dash. The steering wheel controls and horn no longer work.
It was telling me in the message center that my rear left blinker was out I replaced it then my blinger brake light was out and tail light on the outter left wuater I replaced the whole assembly and still nothing but I'm not receiving anything in the message center
I had turned my car on and noticed my airbag light had come on and all my controls and horn had stopped working. This is a major safety issue. I took it into a repair shop and they showed me a recall that happened in 2015. The recall said the airbag clock spring may fail and that this could effect all controls, including the horn. (the federal safety agency campaign number: 15v483000) they asked me to look into this before fixing. So, I called the volkswagen service center to check, and unfortunately my car was not covered under this recall, even though it says 2012-2014 volkswagen passat the cost of this happening to my car is over $800.00. Nothing I did to make this happen, it just happened. I am baffled that this was a recall in the past and only covered a certain amount of vins. Clearly, my car and others (based off of the other complaints I have read) are having this same safety issue that volkswagen is liable for but not taking it into account. I am very upset knowing they will not cover this cost. What is the point of having a recall if they only fix a fraction of the cars? Very disappointed.
Tl* the contact owns a 2014 volkswagen passat. The contact stated that during cold weather, the vehicle vibrated excessively when started. The contact stated that after warming up the vehicle and driving for approximately 30 minutes, the vehicle stalled without warning. The contact stated that the vehicle would then restart several minutes later. Bay ridge volkswagen (8910 4th ave, brooklyn, ny 11209, (718) 351-7000) was contacted and informed of the failure. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine control module needed to be reprogrammed. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 48,000.
Drains new battery overnight... Hear electric component running when opening driver side door gas smell in enclose environment (garage) although no leak found on the floor. Ongoing problem, it can go a couple of weeks without recharging battery, but suddenly is dead...
The problem below was first experienced when the car was stationary on a city street. The driver door fails to open after being exposed to cold temperatures of about 32f or less. The exterior handle behaves as usual, but does not disengage the latch located in the door jam. During these episodes, the interior handle has a unnatural amount of resistance, so much so that the operator will cease pulling on the handle in fear of damaging the components. Sometimes the door will regain it's normal operation after pressing the lock and unlock button multiple times on the interior drivers side panel. Locking and unlocking the car from the passenger's panel will not yield the same results. When it's executed from the passenger panel, the drivers door lock does not audibly engage and disengage. Please note, even after managing to open the door at the beginning of a trip, does not mean it will open when you arrive at your destination. I've experience this multiple times when departing my place of residence (did not leave until the door was 'fixed') and then arriving at work. This issue is well known in the more recent models of volkswagen passats as search engines yield a multitude of results. It was first noticed in the early months of 2019, did not persist over the summer, and began again in november of 2019.
The problem I'm having with my 2014 passat is that one day out the blue my airbag light came on. I parked and turn of the car thinking that would solve the problem. When I started my car back up, the airbag is still on and now the horn and also the buttons on the steering wheel isn't working anymore. I have not hit anything or had any accidents period. I see many complaints from vw owners about the same issue....but I don't see any recalls about this problem. This is a big issue for me because I live in illinois and my car horn doesn't work.
Airbag sign came on and the horn stopped working, car was found to have a faulty clock spring, after replacement of clock spring, there was a short and the clock spring had to be replaced yet again. Air bag sign came on again and there was another short in a wire, clock spring had to be replaced three times. Faulty wires and clock spring.
While the car was stationary, when I started it after work, I backed out of my parking place and my airbag error light came on. There were no noises. I put the vehicle in park and turned it off. I then turned it back on and noticed the steering wheel controls and horn were also not working. I called my husband, who used google to determine my clock spool has failed and my VIN isn't part of a safety recall but the government has documented it is a safety issue with this car. Please expand your recall to include protecting everyone with this issue, I don't believe consumers should be responsible for these repairs as they are not maintenance related, but rather, failure of manufacturer equipment.
In august of 2017, my airbag light came on and my horn stopped working. There was also a clicking sound when turning the steering wheel. I took the vehicle to volkswagen and was informed that the clock spring had failed and needed to be replaced. After conducting some research, I found that other 2014 passats had been recalled for the same exact issue. My VIN was not covered under the recall, and so I had to pay out of pocket for a new clock spring. I believe that the volkswagen recall was not broad enough to cover all vehicles affected. I reported this to the federal safety agency at the time of the incident. However, about 6 months later, my vehicle began having the same issues. I was informed that the second clock spring had failed and needed to be replaced. Because the part was new, volkswagen covered the repairs. I did not report this second occurrence of clock spring failure at the time. I am reporting the re-occurrence of the clock spring failure now, as I still hope the initial recall will be expanded and that I will get refunded from replacing it the first time. I hope this additional information can help with any ongoing investigations. I am providing documentation of both instances of clock spring failure in my 2014 passat.
Tl* the contact owns a 2014 volkswagen passat. The contact stated that the cruise control failed to engage, an error message for the driver assist system was displayed, and the tire pressure warning indicator was illuminated. The contact called volkswagen of gainesville (3737 n main st, gainesville, fl 32609,(352) 578-2554) and was informed that an unknown switch needed to be replaced. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact stated that the failures began after the vehicle was repaired per the federal safety agency campaign number: 15v483000 (air bags). The manufacturer was not contacted. The failure mileage was approximately 86,000. The VIN was not available.
Airbag light stays illuminated. None of the steering wheel electricsl works, including the horn.
Backing out of driveway, slight clicking in the steering column when turning the steering wheel to the right. Beep from dash- airbag failure/warning. Now steering wheel buttons and horn are not operational.
Tl* the contact owns a 2014 volkswagen passat. The contact stated that within months of owning the vehicle, it failed to start and stalled. The contact discovered that the previous owner experienced the same failure and had the alternator assembly replaced. The dealer (capital volkswagen, 3963 w tennessee st, tallahassee, fl 32304, (850) 692-5609) replaced the wiring and the alternator was replaced twice; however, the failure recurred each time. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 45,000.
I own a 2014 vw passat. All of the functions on my the steering wheel when dead and the airbag light came on. The vehicle was stationary when the issue was first discovered. I had just started the car. After bringing the car to a dealership to have it diagnosed, it was diagnosed as a faulty clock spring. The replacement cost is $637 and the closest dealer is 45 miles away. This is a safety hazard as the air bag, horn and other steering wheel features do not work. After researching I've come to realize there are thousands of vehicles effected by this and no recall.
All of the controls on the steering wheel have stopped working and the airbag light is on. This is when the vehicle is stationary and moving. Vehicle has very low mileage.
Tl* the contact owns a 2014 volkswagen passat. On several occasions, while driving various speeds, the vehicle stalled without warning. The contact was able to restart the vehicle and it would operate as intended. The contact stated that the failure recurred six times. The vehicle was taken to fox volkswagen of rochester hills (773 s rochester rd, rochester hills, mi 48307, (248) 656-0400) to be diagnosed, but the mechanic was unable to retrieve a fault code or duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
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