Car completely stalled multiple times while driving. Luckily this happened mostly while driving at low speeds, but happened once while pulling out in a busy intersection. I was told by the vw dealer that I would need a new fuel pump and fuel pump module. Being such a dangerous problem, I had these parts fixed for an out of pocket cost of $889.95. In august of 2014, I received a letter discussing a safety recall (safety recall 24av--fuel pump 2009-2014 model year volkswagen tiguan) that matched the exact problem I had originally described when fixing my car back in january of 2014. After submitting all of the invoices to seek reimbursement to the costs incurred trying to fix the problem, volkswagen customer care has denied my claim and has yet to provide an explanation as to why I do not qualify for reimbursement.
2012 Volkswagen Tiguan fuel system complaints
Page 2 of 2: complaints 11 to 15 of 15, newest first, as owners wrote them.
The car can not accelerate past 45mph, stutters going up hill, had to be abandoned on the side of the round on a 10 hour trip. The car is 2 years old with less than 40,000 miles on it. Vw says that it is the high pressure fuel pump, which they inconsistently cover with their powertrain warranty depending how sketch the dealership is. Vw has had many issues with their high pressure fuel pump, you need to investigate them!
The brakes first appeared to be sluggish as I was stopping for a light. Once the car finally stopped, the catalytic converter warning light began to flash and the engine died. I put the car in park, turned off the ignition, then turned it back on, and put the car into drive. The engine started, but the car shuddered. It drove less than a mile before the engine died again. I went through the same sequence in order to restart the car, but the engine kept dying. In all, it died five times in five miles, dying faster and shuddering harder upon restart. Now, this car is like new. It was bought brand new 2.5 years ago and has less than 4000 miles on it. It had a clean inspection three months ago, and up until today never showed any mechanical problems. It has been in no collisions. The problems began suddenly without warning. And now the car barely functions. If I had been in fast-moving traffic, I could have been killed.
Several times, after starting my tiguan and backing out of a parking space or driving out of my driveway within minutes of starting the engine, while in reverse or in drive, the car just turns off with it in gear, so then I have had to restart the engine to continue on with my travels. This appears to happen after the car has been running for awhile, then is turned off for about a half hour and then I go to drive it somewhere else, so it is warmed up. I have brought it to my local vw dealership two times now for this issue. The first time, they suggested replacing the fuel pump module, which we did do, however it is occurring again. I brought it back to vw and they can't seem to find out what is wrong with it, but have suggested replacing the fuel pump itself, for a mere $600 or more, which I have not opted to do yet, as I don't feel I should have to replace this costly part for something that seems to be a recurring issue with many tiguan owners. I think volkswagen needs to step up and issue a recall on these fuel pumps if that is the case. The vehicle is only 2 years old and I have read of several people complaining of the same issue with their tiguans. It appears that there is something drastically wrong with these cars, whether it be the fuel pump or what not, but no one seems to know. This is a huge safety hazard as the vehicle just turns off while in drive or reverse in public places, hoping that someone can look into this issue and take the appropriate action to rectify it.....updated 02-28-14 *bf. The consumer stated the problem was rectified and would like to withdraw her complaint. Updated 03/07/14
After stopping at a traffic control device, driver accelerated into an intersection, at which time the vehicle's engine stalled. The vehicle had to be placed into park, and was then able to be restarted. The dealership's service center performed a fuel pump pressure test, resulting in a failure. It was determined that the fuel pump had failed, and needed to be replaced. Owner has two of these vehicles (exact model and model year), and the same incident/equipment failure took place with both vehicles during the span of a month. The same part was replaced on the other vehicle which had less than 10,000 miles at the time of incident. If the incidents had transpired on a highway, or other heavily traveled roadway, this failure could have resulted in a serious crash.
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