The contact owns a 2013 Volkswagen Tiguan. The contact stated that upon entering the vehicle, she saw water leaking from the sunroof. The vehicle was taken to a local dealer, where it was diagnosed that the sunroof drain tubes needed to be flushed out. The vehicle was repaired; however, the failure recurred. Additionally, the contact stated that the vehicle was stalling while driving at various speeds. The air bag warning light was illuminated. The vehicle was taken back to the dealer, where it was diagnosed that the headliner and both frontal air bags clock springs assemblies needed to be replaced due to water intrusion. The vehicle remained at the dealer awaiting repairs. The VIN was not included in the federal safety agency Campaign Number:Â 15V483000 (Air Bags). The manufacturer was made aware of the failure. The approximate failure mileage was 23,000. The contact stated was astonished at $4,700 to pay and receive the vehicle, after 3 months of paying the rental of the car filing a comprehensive liability with the insurance company. And to receive the vehicle not in the same condition as prior to the repairs. The contact stated that they were forced to pay out of pocket for a rental car since the dealership does not provide rental vehicles. They are confused as to why there wasn't a recall on the leaky sunroof when the manufacturer was aware of it and when there is currently a class action lawsuit involving this issue.
2013 Volkswagen Tiguan airbags complaints
Page 2 of 3: complaints 11 to 40 of 63, newest first, as owners wrote them.
The clockspring in the steering wheel snapped which controls airbags and turn signals. This repair is under warranty because of a faulty part but VW has been backlogged for 11 months now on this part and still no end in sight. I see brand new vehicles coming out of VW but this part has been neglected even though its a safety concern that is purely their fault. If I am in an accident while this under warranty repair has been neglected I could severely injure myself.
My 2013 Volkswagen Tiguan has had an airbag light on the instruments display since early March of 2022. At the same time lights on the steering wheel no longer illuminate and the horn does not function. I had earlier received a recall notice and took the car to my dealer for analysis on March 14. The service technician determined that the clock spring was defective and on and ordered the part which he said may be a week or two. I have checked with my dealer's part's department every month since then, and no part has arrived. I have been told that it is a supply issue. I am especially concerned that I have had several very close calls on limited access highways when a car has nearly veered into my car from a lane either from the left or the right, and I have no horn to alert the other driver who for some reason has failed to see me. I also am concerned that having a collision and having to airbag could be a very serious accident causing severe injury or death. This vehicle in unsafe and will not pass inspection.
The contact owns a 2013 Volkswagen Tiguan. The contact stated while driving at various speeds, the air bag warning light illuminated. Additionally, the horn became inoperable. The contact had taken the vehicle to a local dealer who diagnosed that the clockspring cable needed to be replaced; however, the replacement part was unavailable. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 89,271.
The clock-spring in our VW Tiguan broke/snapped disabling the electronics on the steering wheel - including the vehicles horn and airbag which are both safety features. There are numerous other people having a similar experience on Twitter. We are being told by VW that the vehicle is still safe to drive which is frankly, insulting. The VW dealership/Indigo Auto Group in San Rafael, CA has verified this as an issue and there is a clock-spring shortage with no ETA on resolution.
The contact owns a 2013 Volkswagen Tiguan. The contact stated that he had received notification of the federal safety agency Campaign Number: 15V483000 (Air Bags) however, the part to do the recall repair was not available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool showed no open recall.
The contact owns a 2013 Volkswagen Tiguan. The contact stated that while his spouse was driving approximately 65 MPH, the air bag warning light illuminated on the instrument panel. The vehicle was taken to the local dealer who diagnosed the vehicle with a clock spring failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 104,222.
The air bag clock spring keeps breaking in my Tiguan 2013. This deactivates the air bag as well as all other features in the steering wheel such as the horn and electronic controls. Risk of injury is high when the air bag does not deploy in a collision. Also, I cannot use the horn to alert others of a hazard unable to prevent a collision. VW has replaced the part 4 times but this does not solve the problem. Part keeps breaking. There's no warning to driver before air bag clock spring it breaks again.
The contact owns a 2013 Volkswagen Tiguan. The contact stated that air bag error message was displayed. The electrical system on the steering wheel was blank. The contact was unsure if the horn was operable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 90,000. The VIN was invalid.
Steering wheel made clicking noise, suddenly the airbag light came on and no steering wheel controls would work while driving down the highway. Looked up that it could be the recall on the clock spring stating debris could get into the area and cause a failure. Spoke with vw of america, states the vehicle is only covered up to 120,000 (my mileage at time of call to vw was 135k). Given this is a known issue for these vehicles and the investigation even needed to be re-opened in 2018, you think the company would care about the safety of their customers as I am now driving a vehicle with an airbag that won't deploy upon impact (possibly fatal).
I turn the car on one afternoon and the frontal air gave me error on the screen and I do not know why, I am extremely nervous driving my car because I heard there was a recall about these air bags before, I am a health care worker and I need my car to get to work so I don't have a choice but to drive it
Volkswagen-tiguan, 2013 - clock spring is out. By the look of the the complaints, this a common problem. Cost - $650 for replacement - but, replacing can cause a further problem according to local vk dealer, where the whole steer electrical system will have issues which will lead to another $1500. Dont have a choice than to fix. A cost vk should be paying for on recall. Oh wait mine was not in the recall..previously allowed. Others continue to have issues.
On july 13,2020 I was driving on a main city street the air bags on the passenger side deployed. I did not hit anything nor was I hit.
I was driving my volkswagen 2013 tiguan down I-95 with my toddler daughter n the car when all of a sudden the steering wheel jerked very hard almost crashing us into another car. When I pulled over to safety the steering wheel light was on the dash lighting up along with a light that says epc. I did not feel safe driving the vehicle so I called a tow to come pick us up. About a few weeks later I was told my volkswagen that they did not see the problem after coming there multiple times and having to pay the diagnostic fee each time that there was no issue because the light will go on and off. I told it to another shop where I paid 1,200 to replace the whole steering wheel. After that was fixed another problem just pops up out of the blue which is the airbag light. My horn no longer is working nor is my cruise control which is dangerous. So I can no longer drive this car with my children inside because I do not feel safe.
Tl* the contact owns a 2013 volkswagen tiguan. The contact stated that the air bag warning indicator illuminated and the steering wheel features became inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The contact stated that the failure was similar to the federal safety agency campaign number: 15v483000 (air bags). The failure mileage was 56,000. The VIN was not available.
The airbag, horn, steering wheel and steering wheel controls on my 2013 vw tiguan stopped working twice in the last 1 1/2 years and just stopped working again. The clock spring was replaced which solved the issue but this is the 3rd time this issue has happened in 1 1/2 years. This is a serious safety issue since and I don't feel safe letting my wife drive this vehicle anymore. Something needs to be done about this issue. Stories like mine are all over the internet and the vehicle should be recalled.
Had the clock spring break on our 2013 vw tiguan - made a grindingish noise when making a standard turn and the airbag light came up on the dashboard. Steering wheel electronics (horn and controls) stopped working.
Tl* the contact owns a 2013 volkswagen tiguan. While driving, the contact heard a crunching sound coming from the steering wheel. In addition, the air bag warning indicator illuminated and all the control buttons on the steering wheel failed to function. The contact called mossy volkswagen at (760) 745-7551 (located at 1695 auto park way s, escondido, ca 92029) and was informed that the vehicle was previously repaired per the federal safety agency campaign number: 15v483000 (air bags) regarding the clockspring. The vehicle was later taken to city volkswagen (located at 2205 morena blvd, san diego, ca 92110, (833) 207-1264), but was not diagnosed or repaired due to the cost. The manufacturer was not notified of the failure. The approximate failure mileage was 73,000.
An airbag error message went on while my wife was driving in june 2018. She noticed that the after the airbag error cane on that the controls on the steering wheel and the horn stopped working as well. We took the vehicle to dirito brothers vw for servicing and they said the clock spring failed and needed to replaced. They replaced the part which resolved the issues until today when the airbag error light came on again and the steering controls and horn stopped working again. That is a second failure in 3 months. My wife drives my kids in this vehicle and it's unsettling to think that there is an obviously defective part that renders her airbag and horn useless putting them in harms way. I have an appointment with dirito brothers to replace the part again but have lost confidence. I noticed many articles and blog posts about this issue as well as an the federal safety agency investigation into it. Please re-investigate this issue. I can't imagine that I'm the only person complaining. Thank you.
All button of steering wheel is dead, airbag indicator is on all the time, horn is dead, center front upper left switch of dim light is out of order. It did not start at once. Above phenomena occurred one by one. It seems there is a problem with clock spring which vw had recall in 2015.
The steering wheel controls and air bags do not work. This is a commonly known issue with vw for the year and model of this vehicle, although vw states this VIN is outside of the 'recalled group', it clearly has the exact same issue with the same recalled parts. The airbag clock spring is the issue that has worn out and the electrical components and air bags in the steering wheel are now rendered useless. The dealership themselves have told me they have seen this issue on numerous vw vehicles and have not expanded their radius of vins included in the faulty parts.
Clockspring in the steering column has failed causing air bag light to come on and on one instance the blinkers did not work. A minor cracking first was heard in vehicle during turning. Eventually a turn was made and the airbag light came on and no controls on the steering wheel worked.
Airbag light came on. It was the exact issue described in vw recall notice recall number 15v483000 recall date 08/04/2015 component air bags:frontal the recall notice said ifthe airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. In march of 2016 vw said they performed the recall work by cleaning the clock spring, not replacing it. The issue for me is vw should have replaced the clock spring as described in the recall notice.
The clock spring failed within two years of the recall, and based on my internet research, almost 100 other people have had the same issue. The dealer told me the original "fix" was just to put a cover over the clock spring unless the clock spring failed beforehand. In my case it failed after the cover was added, and for some reason I didn't get the benefit of an actual replacement part as part of the recall. It seems to me that others are having the same problem and the "fix" for all of the cars in question should have been clock spring replacements vs. A cover.
My car was recalled in 2016 to replace the clock spring and it just failed 2 years later and I am being asked to pay $800 for what appears to be a bad fix
Tl* the contact owns a 2013 volkswagen tiguan. The contact stated that the battery was replaced at the dealer (ancira volkswagen san antonio, 6125 bandera rd, san antonio, tx 78238). Afterwards, the air bag warning indicator illuminated and the horn failed to sound when depressed. The contact stated that the vehicle exhibited the same symptoms as listed in the federal safety agency campaign number: 15v483000 (air bags). The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was approximately 79,000. **tr updated 10/19/18
One day I was driving and heard this clicking noise in my steering wheel whenever I turned. It progressively got worse throughout the day and about 4 hours later from when I initially heard it, my airbag light came on. I called my dealership and they told me it was my clock spring and that there was a recall for this a few years ago however my VIN was not one that was noted under that recall. I have no power to my steering wheel touch controls and my horn does not work which has been very scary as I have no way to alert those around me when they swerve into my lane-which has happened multiple times.
The clock spring (diagnosed by pugi volkswagen in downers grove, il has malfunctioned in this vehicle. So all the airbags and all steering wheel controls do not work in this vehicle, so if I'm about to get into an accident, I cannot use my horn, nor will my airbag deploy. There is an active recall for this part in other vehicles in the same make, model, and year of this vehicle, but for some reason my VIN is not falling into that range? This is ridiculous, the recall on this part is recall # 69l2, the federal safety agency # 15v483. There was an the federal safety agency investigation in november 2017 stating that this may not have covered a wide enough range of vehicles covered under the recall & (https://www.forbes.com/sites/jensen/2017/11/17/feds-investigate-volkswagens-reluctant-recall/#6d0848d53b77). Someone please help me!
My steering wheel clicks while turning, air bag light is on, horn and steering controls don't work. I contacted the dealership who told me this was a common issue and the recall to fix it had been done in 2015 by the previous owner. I was told I would have to pay to fix it this time. So vw gets to claim to fix the problem by supposedly putting a new clock spring in, that fails in the same time frame as the previous defective clock spring. This is ridiculous. Will never buy a vw again.
Not sure if this involves the takata recall or not. While was executing a righthand turn on a city street, I heard a snap/click from inside the steering wheel. Immediately, the airbag light turned on and I discovered the next day that the horn and steering wheel controls had stopped functioning. After doing some research, I discovered that 2013 tiguans were included in the steering wheel clock spring recall in 2015, so I checked to see if my car's VIN was included. It wasn't, so I reached out to vw customer care and told them that my car was exhibiting the same issues that were outlined in the recall notice. They initially told me that my vehicle wasn't included because it didn't receive the faulty factory parts, then later changed their story to say that my vehicle already had been repaired in response to the recall. When I explained that the repair hadn't prevented the safety hazards, they told me that the recall repair is out of warranty so I would need to pay for the repair myself.
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