An airbag error warning illuminated on my dashboard and the steering wheel began to make a clicking noise. After researching potential causes and receiving a recommendation from a car service dealer, I found a recall issued under the federal safety agency campaign number 15v483000. My VIN does not list my vehicle under the recall; however, the air bag clock spring is broken. I'd like to request an investigation into my vehicle's faulty air bag clock spring and request a recall in accordance with the campaign number listed above.
2013 Volkswagen Tiguan airbags complaints
Page 3 of 3: complaints 41 to 63 of 63, newest first, as owners wrote them.
Tl* the contact owns a 2013 volkswagen tiguan. The contact stated that the horn failed to operate when depressed. The vehicle was taken to the dealer (chico volkswagen, 902 main street, chico, california) where it was diagnosed that the clockspring was damaged and needed replacement. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
The electronics in the steering wheel started going out, finally nothing on the steering wheel to do with electronics will work, no airbag no horn no cruise control no stereo buttons no other controls this problem is related to the clock spring, and so I took it to a dealer . The dealer said it had already had the recall done , they put a cover over the electronic clock spring, they said back when that this would fix the problem , well it doesn't fix the problem , it may delay it , until the car is out of warranty . My daughter drives this car, without an airbag now because vw and pignataro vw refuse to properly deal wit the problem. The cover does not work , the clock spring will break , and the airbag light will come on . Leaving the occupant open to injury or death in head on collition. This is a sham that the company will not fix the problem . They said it had been fixed so they are no longer liable . It is not fixed !!!! People are going to , or are dying because of this !!!
Clock spring issue. My 2013 volkswagen tiguan clock spring has failed and my airbag/steering components no longer function. Volkswagen is claiming my car is not affected although my model make and year falls within those failing. My clock spring part number also matches those that are failing. I was driving when the airbag no longer worked. There was no threat or danger. However I am unable to drive the vehicle without a functioning airbag.
In 2015 there was a recall for clock springs in the 2013 volkswagen tiguan which I own and other of their vehicles. My previous owner got it replaced then and I bought the car in 2016. I heard a clicking noise and then my airbag light came on and the controls on the steering wheels stopped working and my horn stopped working also. Being that my car has $46000 miles and I have extended 100,000 mile warranty... I went to vw to complain as clearly this recall didn't do anything because it hasn't been even that long for it to be breaking again. They denied to cover it because it had been fixed previously when the recall happened. This clearly is an issue that wasn't resolved with the recall as I googled what this was when I first heard the noise and there are sooooo many people complaining of the same issue after it was fixed the first time around. This is a $500 job that I'm going to have to pay now and it's frustrating because I truly feel this is a defect in the car and should be covered.
Vehicle's clock spring was found to be dysfunctional and had to be replaced. My steering wheel started making a clicking noise and then an airbag error came up. I was afraid it would not deploy in the event of a wreck, or deploy for no reason driving down the street. Doing some research it appears there is a recall for this exact issue that includes my year and model - but volkswagen is saying it's not included based on my VIN. I believe that it should be included since the clock spring is malfunctioning in a 3.5 year old car.
My airbag light come up and my horn is not working.
Airbag clock switch failed on my 2013 volkswagen tiguan. The vehicle was in motion, turning a 45 degree corner, and a 'grinding' and 'popping' sound occurred.
Air bag light on dashboard is lit up. At first steering wheel felt harder to turn left and right and then it sounded like a spring was moving back and forth on plastic. I was pulling out of the driveway when this occurred turning left.
No electrical connection to steering wheel, air bag light is on... All similar problems to takata recall but my VIN was not included in the recall and the dealership is trying to charge me $800 to fix it. When vehicle was stationary and switched on, there was a tearing sound from the steering wheel - then nothing worked in the steering wheel, not the horn or the cruise control or anything. And the air bag light is on.
Vw recalled this vehicle for a defect in the clockspring which controls the driver side airbag. This repair was made in july 2016. Just 15 months later and less than 3000 miles later the clockspring failed again in the exact same fashion. The same classic clockspring failure mode as reported by vw. I had it replaced again this morning.
Our volkswagen tiguan 2013 was recalled last year for a faulty airbag clock spring which, if it went out, caused a loss of the drivers front airbag and also use of the horn. Our airbag and horn fully went out at that time, and we took the car in and had the clock spring replaced under the recall. Now, just more than a year later, the exact same thing has happened -- the airbag light has come on indicating that the airbags are out, the horn does not work nor do any of the electric controls on the steering wheel. We called our local vw dealer in stamford ct about this-- they have said they will charge us for a diagnostic and the repair since the car is currently not recalled, even though this is the exact same problem that was addressed under the recall last year. In addition, the first available appointment they are offering us is 30 aug -- two and a half weeks from today. They have said we could also bring the car in now, but that it will take them a week or more to get to it.
Tl* the contact owns a 2013 volkswagen tiguan. The contact stated that the air bag warning indicator illuminated and there was no steering functionality. The vehicle was taken to an independent mechanic who diagnosed that the clock spring was defective and needed to be replaced. The vehicle was taken to the ostien dealer where it was confirmed that the clock spring was defective and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The contact referenced the federal safety agency campaign number: 15v483000 (air bags). The failure mileage was approximately 97,000.
Tl* the contact owns a 2013 volkswagen tiguan. The contact stated that the vehicle was repaired per an unknown recall. Afterwards, while driving, the contact heard a loud clicking noise in the steering wheel. In addition, the horn failed to sound and the air bag warning indicator illuminated. The vehicle was taken to leith bmw (5609 capital blvd, raleigh nc 27616 (844) 261-4301) where it was diagnosed that the clock spring was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the recall was previously repaired and that the contact was over the warranty mileage. No assistance was offered. The failure mileage was 46,000.
Tl* takata recall. The contact owns a 2013 volkswagen tiguan. While driving approximately 35 MPH, the vehicle shook and vibrated. As the contact attempted to make a turn, the steering lost power and the steering wheel and air bag warning indicators illuminated. The vehicle was taken to the dealer (palmetto 57 volkswagen in opa locka, florida) where a diagnostic test was performed. The dealer stated that the vehicle was out of warranty and referred the contact to the federal safety agency. The contact received notification of the federal safety agency campaign number: 15v483000 (air bags). The manufacturer was not made aware of the issue. The failure mileage was approximately 62,000. Parts distribution disconnect.
Tl* the contact owns a 2013 volkswagen tiguan. After driving 20 MPH, the driver side air bag warning indicator illuminated. The vehicle was taken to the local dealer (paramount automotive group located at 1234 s center st, hickory, nc 28602) where it was diagnosed that the clockspring failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 48,000.
Tl* the contact owns a 2013 volkswagen tiguan. The contact stated that the air bag warning indicator illuminated without warning. The dealer diagnosed that the air bag clock spring failed and needed to be replaced. The vehicle was not repaired. The dealer did not have the parts available. Due to the safety concern, the contact left the vehicle at the dealer. The VIN was not included in the federal safety agency campaign number: 15v483000 (air bags). The manufacturer was made aware of the failure on april 4, 2017. The manufacturer stated that the vehicle was not included in the recall and that they would submit a request for the vehicle; however, they could not guarantee a recall and that the vehicle would be serviced. The failure mileage was approximately 37,200.
My steering wheel began to make a clicking noise when I turned the wheel in either direction. Shortly after that happened, I turned into a parking spot and I felt a slight tension at the wheel and then a pop and my airbag light came on. We took it in to the dealership and were notified that the air back clock spring had failed and that it would have to be replaced. When I searched the federal safety agency site, I found that there is a recall for 2013 volkswagen tiguan's for this specific item but that my VIN number is not one of the vehicles listed in the recall. So now I'm facing an $800.00 repair bill for an item that's already been identified for a recall, but my VIN number does not match.
My 2013 vw tiguan suddenly had a snapping and crinkly sound when I turned the wheel. I noticed it when I was turning in my driveway very slowly. Hours later and "error:airbag" message appeared on the dash and all of the functions of the steering wheel stopped working, including the horn.
While making a normal-radius left-hand turn into a parking spot, the steering wheel made a soft popping sound. Immediately, the airbag indicator illuminated, along with a message indicating that the driver airbag was not functional. Further inspection found that the driver airbag, driver steering wheel controls, and horn were non-functional. The vw dealership indicated that steering wheel clock spring had torn, and was therefore replaced. A recall (15v483000) was issued in aug 2015 for vw tiguan 2013s, but this VIN was not included in the recall. When contacting vw's customer service team, they indicated that this VIN was intentionally not included in the recall, however evidence indicates otherwise. This VIN, and likely others with the same trim, should be included in a new recall for the same, as the problem extends beyond the vins in the original recall, 15v483000.
Tl* the contact owns a 2013 volkswagen tiguan. The contact stated that while driving at approximately 20 MPH, the air bag warning indicator illuminated as the horn and the functions on the steering wheel failed to operate. In addition, the contact stated that the instrument panel also failed to function. The VIN was not included in the federal safety agency campaign number: 15v483000 (air bags). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 48,560.
Tl* the contact owns a 2013 volkswagen tiguan. While driving approximately 70 MPH, there was a clicking sound that came from the steering wheel. All of the controls on the steering wheel failed to work, including the horn, and the air bag warning indicator illuminated. The contact pulled over and powered the vehicle off and back on; however, the failure persisted. The vehicle was taken to the dealer and the contact was informed that the VIN was included in the federal safety agency campaign number: 15v483000 (air bags), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000. The VIN was unavailable.
Tl* the contact owns a 2013 volkswagen tiguan. The contact heard a chime sound coming from the vehicle and the ABS warning indicator illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 5,500. Updated 10/29/14*lj the consumer stated the vehicle was traded in. The consumer felt the repairs were taking too long to be completed. Updated 04/23/2015
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