2017 Volkswagen Tiguan: airbags did not deploy in a crash

Filed Aug 13, 2025 · Airbags · NY · crash

During a collision in which my vehicle was struck by another driver, the airbag warning light activated, my seatbelt locked in place, and white smoke with a strong electrical smell filled the cabin. No airbags deployed (frontal or side). There is now an "ERROR: Airbag" warning on my dashboard, and the seatbelt is completely locked. The vehicle currently has multiple open safety recalls for airbag systems, including frontal and side/window airbags. I am concerned that these recalls may be related to the malfunction experienced. This failure could have resulted in serious injury if the impact had been greater. I am requesting investigation and confirmation as to whether the non-deployment is related to known defects.

Filed Apr 3, 2025 · Airbags, Seat belts · NJ · crash · 1 injury

My [XXX] daughter was a front seat passenger in her friend‘s car the 2017 Tiguan when the driver swerved to avoid another car and struck a pole. The damage was primarily on the front passenger side of the car. My daughter hit the windshield. It was broken in two places and she sustained several other injuries. The airbags never deployed. The car was totaled. I’m interested in knowing whether or not it can be determined if the airbags should have deployed and did not, and if the seatbelt worked properly or not, and whether or not you’ve had other complaints about this make and model. My daughter has sustained a concussion and has been out of work since he accident thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jul 17, 2022 · Airbags, Electrical · NC

I have had my clock spring replaced in my 2017 VW Tiguan 3 times and it continues to break. I have had a clock spring on "order" since December 2021 and the VW dealership cannot fix my car. My horn doesn't work nor does any functions on my steering wheel and I am pretty sure my drivers air bag would not go off as the light is on and happens each time my clock spring has broken. This is a known issue that VW has and the federal safety agency has previously investigated the issue on a prior year recall. The only warning sign prior to my clock spring breaking each time sounded like crumpling or breaking plastic when turning the steering wheel a certain way. When it finally broke each time it was like plastic snapping and the air bag light comes on and nothing on steering wheel works. No horn no nothing. The Volkswagen dealership has replaced my clock spring 3 times one of which Flow Volkswagen in Wilmington NC tried to charge us...did but eventually refunded when I provided documentation but told me I was going to have to pay for it all and charged me over $200 to tell me it was broken and parts were on backorder and I would have to wait until they came in but was also responsible for paying for all the repairs. This would have been the second time Flow Volkswagen in Wilmington o replaced my clock spring. Please help. I don't know what to do and I am nearing my annual inspection and cannot and will not pass because I have no horn.

Filed Apr 28, 2022 · Airbags · 27,749 miles · GA · crash

The contact's daughter owns a 2017 Volkswagen Tiguan. The contact stated while his daughter was driving at various speeds and turning the steering wheel, the steering wheel emitted abnormal sounds. The tire pressure monitor system warning light and the airbag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the clock spring needed to be replaced however, the part was not yet available. Additionally, the contact stated that the horn would fail to honk when engaged. The contact stated while his daughter was driving at an undisclosed speed, the horn was engaged but failed to honk, causing another vehicle to crash into the front passenger side of his daughter's vehicle. The contact stated that it was a minor crash. The airbags did not deploy. There were no injuries sustained. A police report was filed. There was no further information provided. The dealer was notified of the failure and informed the contact that the part to repair the vehicle was still on national backorder. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 26,749.

Filed Apr 19, 2018 · Airbags, Electrical · 26,000 miles · CA · crash · 1 injury

Purchased 05/19/2017. Horn and dashboard lights did not work in approximately 12/2017. Was repaired and told was a coil problem. Then on 04/12/18 it suddenly flashed all the dashboard and steering wheel lights in the middle of my driving and suddenly died on me when I turned into my driveway and the steering wheel got locked. Luckily happened near my driveway!! Had to be towed and told they fixed the battery problem. The next day it acted up again whereby the radio kept shutting off and coming back on! Before I could take it in again I was involved in accident on 04/16/18 and the airbags did not deploy causing my head to whip every which way!!