2024 Volkswagen Tiguan: screen or infotainment failure

Filed Oct 9, 2026 · Electrical, Visibility · NC

"The main infotainment screen completely failed and went black on my 2024 Volkswagen Tiguan, rendering the backup camera entirely inoperable. This creates a severe safety hazard and violates Federal Motor Vehicle Safety Standard (FMVSS) No. 111. The vehicle was diagnosed at Keffer VW, and the manufacturer stated the replacement parts are backordered for 4 to 5 weeks. The dealership and manufacturer refused to provide a loaner vehicle, forcing me to leave the car on the dealer lot to avoid driving an unsafe vehicle. Volkswagen is failing to provide a safe remedy within a reasonable timeframe under warranty."

Filed Oct 8, 2026 · Driver assistance, Electrical · CA

My entire infotainment system went black and a warning about the SOS system failing came up on the dash. My back up camera does not work, the SOS system does not work, radio, charger, etc. I called VW Customer Care who sent me to the dealership. Dealer said they tried the TB 91-26-04 (2082628) software protocol from Volkswagen and had no success. They need part J794 to complete the repair. The part is on back order with no ETA of when it will arrive. Dealership gave me back the car with compromised safety features (now federally mandated). I'm a lessee under warranty. I'm also nervous that other parts of the car could also have electrical or systemic failure.

Filed Sep 29, 2026 · Driver assistance, Electrical · 1,000 miles · MA

The contact owns at 2024 Volkswagen Tiguan. The contact stated that upon starting the vehicle, the radio screen was distorted or blank. The failure was a recurring failure. The contact stated that with the screen blank the speedometer and vehicle alerts were inoperable. The back over prevention camera was also inoperable. The dealer was contacted and was able to reproduce the failure. The manufacturer was contacted by e-mail and made aware of the failure. The failure mileage was 1,000.

Filed Sep 17, 2026 · Driver assistance, Electrical · GA

The infotainment system no longer works after an over the air update. The backup camera is including all other cameras are no longer visible . Before it completely just stopped working When attempting to back out the infotainment system would freeze and not signal something was back there . The digitally dynamic road display is not working so car ACC is not operable . Additionally since the blackout the windshield wipers randomly turn on even if not raining causing distraction and obstructed visibility at times Problem has been confirmed by independent VW dealers in several states (there is a whole Facebook VW owners group where several people are reporting the same issue) there are also known topics related to these issues on VWs help center page regarding OTA updates and infotainment system issues It gives instructions on how to troubleshoot but then says see your local dealer if that doesn’t resolve the issue Vehicle has been inspected by VW dealer. The backup camera would freeze intermittently and dealer would report nothing to see so it’s working fine . After last ota update system blacked out longer and has not turned back on

Filed Sep 4, 2026 · Electrical · FL

The back up camera, Bluetooth and radio system has all gone black.

Filed Aug 24, 2026 · Driver assistance, Electrical · MD

On XXX, my 2024 Volkswagen Tiguan experienced an internal electrical failure of the 5F Infotainment Control Module (Part #3Q5-035-842-J). There were no advance warning lights or symptoms prior to the screen going completely black and unresponsive. The failure was officially diagnosed and confirmed by an authorized dealership, Fitzgerald Volkswagen in [XXX], on XXX. The component is currently installed in the vehicle and available for inspection upon request. Safety Risk: The 5F module failure completely disables the primary display screen, rendering the rearview camera system frozen and entirely inoperable. This creates a severe rear-visibility safety hazard while reversing, particularly when transporting my minor child, and fails to comply with Federal Motor Vehicle Safety Standard FMVSS No. 111 (Rear Visibility). Systemic Failure & Backorder: The module failure also disables the radio, wireless charging, and front/rear USB ports. Fitzgerald VW special-ordered the replacement module under warranty but confirmed the part is on a nationwide backorder with no estimated time of arrival (ETA) and approximately 59 units currently backordered nationwide. The vehicle has not been inspected by law enforcement or insurance, but the manufacturer (Volkswagen Group of America) has been formally notified under Customer CARE Case #XXX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jul 10, 2026 · Electrical · CA

• Day of delivery. Had trouble connecting iPhone to vehicle. Once connected, Google Maps was not functioning properly. Dealership unsuccessfully tried to trouble shoot over the phone and brought car back same day for investigation. They claim they could not find anything wrong and brought car back to me. • Infotainment system randomly reboots mid-drive. Screen goes blank/black for about 10 seconds, then VW logo appears and the system boots back up. • Google Maps navigation won't start. Have to exit and re-enter the destination, sometimes twice before it functions properly. • iPhone connects and immediately disconnects within a second, repeatedly. • System says iPhone is out of range, whether it's connected via a genuine Apple cable or Bluetooth. • System "deletes" phone. It fails to find or recognize iPhone, despite being previously registered with vehicle, requiring me to re-pair it. • Connectivity loop, and reboot issues persist regardless of whether the phone is connected to Bluetooth or via an authentic Apple USB cable. • SiriusXM connection failure. Preset stations will not load as the system is frozen in “Initializing” mode, , locking me out from changing the stations. It remains stuck on whichever station it was left on during the previous drive. • Software Update 0890 bug. Lost volume control of the radio following update — when volume is muted, changing the station automatically unmutes it, and it also randomly unmutes it even when the station is unchanged for a period of time. Also unmutes while Google Map gives verbal instructions. • Setup Wizard bug. Following dealership having reinstalled software (which did not solve any of my issues), the setup wizard appeared on the screen at every vehicle startup, even after repeatedly selecting "End" or "Don't Show Again". All of these issues were initially sporadic, but have exponentially increased in frequency over the past 3-4 months.

Filed May 6, 2026 · Electrical, Engine · DE

The vehicle experiences sudden loss of motive power during acceleration. Between 30–60 mph, the transmission fails to upshift correctly, causing the engine RPMs to spike to 5000 while the vehicle fails to gain speed. This creates a severe safety hazard when merging into high-speed traffic. Additionally, the infotainment system frequently blackouts and reboots while driving, and there are intermittent malfunctions with the power windows and door locks. Authorized dealerships have been unable to resolve these persistent safety defects after multiple repair attempts.

Filed Nov 14, 2025 · Electrical · PA

The infotainment center freezes and spontaneously disconnects. At first, I though it was my phone and switched carriers. It was not. It also does not recognize my key is present and I have to pshycially lock and unlock it. Sometimes the doors won't open and it happens several times. It is unsafe when I am driving and the gps goes out and I have been distracted, missed turns and put myself and others in danger. Also, you can only get gas if the doors are unlocked. This is not safe becasuse someone could take your purse or child while you are pumping gas. The vehicle has been updated, keys replaced but nothing has helped the issue. There were no warning lights.

Filed Oct 26, 2024 · NJ

When you need the navigation the screen will go black or keep buffering. Radio will not stay connected to my phone. Phone calls are very slow.