Our trucking business name is Fast Way Express LLC and this is a complaint against TEC Equipment Las Vegas (Volvo dealership) in regards to a new Volvo semi truck we purchased on 6/13/2022. After only 10,600 miles and 216 engine hours, all the electrical modules on the truck stopped working. I have pictures of all the warning or error messages on the dashboard. The truck has been in their repair shop since 9/23/2022, for almost 3 months, and they are unable to repair the truck. They are telling us that the parts they don't have are on national backorder and they don't have an estimated time for when they will have the parts. Volvo North America refuses to offer us a replacement for the truck or a refund. This is a new truck, under warranty, it is our only source of income, and we are unable to use it to make a living. We think 3 months is not a reasonable time period for repairs on a new truck under warranty. We paid $196,872.40 for this new truck and we cannot use it because TEC Equipment and Volvo NA are unable to repair it. We think TEC Equipment might be unable to fix the truck, we also think this might be a safety issue for which Volvo doesn't have a solution. We also think that at this point they don't disclose certain information with us and that they might be trying to stall for time.
The worst 2023 Volvo VNL problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Electrical1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Electrical1
Recalls 3
Visibility: windshield wiper/washer: motor
- What is wrong
- Volvo Trucks North America (Volvo Trucks) is recalling certain 2022-2024 VNR, VNL, VHD, and VAH trucks. The windshield wiper motor gears may wear prematurely, causing the motor to fail.
- Risk
- Inoperative windshield wipers can reduce visibility, increasing the risk of a crash.
- Remedy
- Dealers will replace the windshield wiper motor assembly, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact Volvo Trucks customer service at 1‑800‑528‑6586. Volvo Trucks number for this recall is RVXX2309.
Recall number 23V511000 · Recall details
Air bags: side/window: curtain
- What is wrong
- Volvo Trucks North America (Volvo Truck) is recalling certain 2022-2024 VNL and VHD vehicles equipped with RollTek driver seats. A missing circuit will prevent the side air bag from deploying during a crash.
- Risk
- An air bag that does not deploy, increases the risk of an injury.
- Remedy
- Dealers will connect a jumper harness between the seat and main cab harness, free of charge. Owner notification letters are expected to be mailed August 4, 2023. Owners may contact Volvo Trucks' customer service at 1‑800‑528‑6586. Volvo Trucks' number for this recall is RVXX2305.
Recall number 23V403000 · Recall details
Service brakes, air: critical fasteners
- What is wrong
- Volvo Trucks North America (Volvo Trucks) is recalling certain 2022-2023 VNL vehicles. The air tank bracket fasteners were excessively tightened and may have broken.
- Risk
- Broken fasteners may allow the air tank to detach from the vehicle, becoming a road hazard and increasing the risk of a crash.
- Remedy
- Dealers will replace the fasteners, free of charge. Owner notification letters were mailed December 16, 2022. Owners may contact Volvo Trucks' customer service at 1‑800‑528‑6586. Volvo Trucks' number for this recall is RVXX2205.
Recall number 22V896000 · Recall details
Technical service bulletins for the 2023 Volvo VNL 53
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- CBR: Turbo Compound 2nd Generation
- CBR: Diagnostic Trouble Code (DTC) P107471 -AMT-F
- CBR: Volvo Chassis
- CBR: Turbo Compound (TC) Hot Side Noise, Diagnostic Information.
- CBR: Chassis Equipped With VECU5 Active Datalink/Communication Faults For Multiple Modules; ABS And SRS...
- Fleet Improvement Campaign: Certain Volvo VN model trucks have seat cushions that are thinner and wear...
- Fleet Improvement Campaign: Certain Volvo VN model trucks could experience deep rock chips in the hood...
- CBR: On a Volvo Chassis
- CBR: Vehicles built with an 11 liter engine may experience a complaint of excessive fuel in the oil
- CBR: After cluster replacement and programming, the Driver Information Display (DID) may not function as...
What 2023 Volvo VNL owners say
Most recent owner complaints, unedited.
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Questions about the 2023 Volvo VNL
Is the 2023 Volvo VNL reliable?
Owners have filed 1 complaint about the 2023 Volvo VNL, fewer than a typical VNL model year.
What is the most common problem with the 2023 Volvo VNL?
Electrical system, with 1 complaint.
How many recalls does the 2023 Volvo VNL have?
3 recalls, covering visibility, air bags and service brakes, air.
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