The rear door on the driver side will not open. The child lock will not deactivate. No accident. I took my son to school and when I returned to open the door for my [XXX] old the door would not open. No warnings. A regular maintenance appeared days later. I do not understand why this is not being recalled based on online research showing the same thing happening with other Volvos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2017 Volvo XC90: doors won't lock, open or latch
6 of the 82 complaints about the 2017 Volvo XC90 describe doors won't lock, open or latch.
- owner complaints
- 6
- of this car's complaints
- 7%
- recalls
- 0
Is there a fix? 1 service bulletin covers this area of the car. See below
Doors won't lock, open or latch by model year
What owners say
Vehicle: 2017 Volvo XC-90 Component: Door latch / door lock mechanism Both passenger-side door latches failed within approximately three weeks of each other due to internal corrosion/rust, as confirmed by Volvo diagnostics. The affected doors cannot be opened from inside or outside, including by key fob or interior door controls. This condition presents a serious safety risk, including potential occupant entrapment in the event of an accident, fire, or emergency evacuation. The vehicle has been well maintained, garage kept, and has not been exposed to flooding. Volvo Cars USA and an authorized dealership acknowledged the failures; however, Volvo declined assistance. The dealership offered partial labor coverage while the owner paid for parts to restore vehicle safety. Because this involves a critical safety component and occurred on multiple doors in close succession, I believe this represents a design or material defect, not normal wear, and warrants formal investigation.
The rear door latch/lock actuators on my 2017 Volvo XC90 fail to latch in cold temperatures, making the vehicle undrivable and unsafe. The doors may appear closed but are not secure, creating a serious risk to the driver, passengers, and others on the road; I rely on this vehicle daily to transport my children. The issue has worsened over multiple winters, and on one occasion the doors remained frozen for about four hours, preventing safe travel to work and school. A local independent garage has confirmed this is a known issue affecting XC90 models in cold-weather climates and identified the likely cause as failing or frozen actuators. This can be confirmed online with a simple google issue that it is a sever and prevalent safety issue. Especially with children riding int he back seats. The vehicle has been run with remote start and for extended periods in attempts to resolve the issue, and temporary measures like sprays or lubricants have not helped. The car had to run for 4 hours to be operable and it was only 10 degrees out. The problem has no warning lamps or messages and occurs only in cold weather. The system is available for inspection upon request.
The exterior door handle stopped being able to open from the outside. This poses a serious safety risk; as well as an overall inconvenience for the driver. To get inside the vehicle, one must crawl through the passenger side to open the driver's side door from the inside.
The rear passenger door will not open.
Passenger and driver side rear door lock are inoperable from outside and inside. The issue has been widely reported by other vehicle owners. The root cause has been reported as water damaging the locking mechanisms. Volvo redesigned the mechanisms but has not issued a recall.
Service bulletins that may apply
Related recalls
No recalls on record for this model year.
Questions about the 2017 Volvo XC90 door locks
Is doors won't lock, open or latch a common problem on the 2017 Volvo XC90?
6 of 82 owner complaints about the 2017 Volvo XC90 (7%) mention doors won't lock, open or latch. The model year with the most reports is 2016.
Is there a recall or service bulletin for this on the 2017 Volvo XC90?
There are 0 recalls and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2017 Volvo XC90
Fire or smoke 10Check engine light 5Collision warning 5Overheating 5
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