My 2020 Acura RDX is currently non-operational due to a failure of the fuel pump, which is the subject of the federal safety agency Recall 23V‑858. The vehicle suffered a complete loss of power and will not start, posing a significant safety risk should this have occurred while in motion. Despite contacting Acura Client Relations over 30 days ago, no remedy has been provided. My Case Manager states they are unable to offer a solution other than waiting for a "Territory Manager" to make contact—an event that has yet to occur. My vehicle has now been completely disabled for over two weeks. Because I reside in the [XXX] , the manufacturer claims they cannot service the vehicle due to a lack of a local franchise dealership. However, as a [XXX] territory, federal safety mandates apply. Acura has refused to authorize a local certified mechanic to perform the repair or ship the necessary parts to rectify this safety defect in a reasonable timeframe. The manufacturer is effectively denying a federally mandated safety remedy based on geographic location, leaving me with a non-operational, hazardous vehicle and no timeline for repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2020 Acura RDX fuel system problems
37 complaints (11% of all complaints for this car). Typical mileage when it fails: 6,000. 1 crash reported.
- owner complaints
- 37
- of this car's complaints
- 11%
- typical mileage
- 6,000
- crashes
- 1
- recalls
- 2
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
Acura RDX fuel system problems in other years
Specific symptoms reported on the 2020 Acura RDX fuel system
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Fuel system, gasoline: delivery: fuel pump
- What is wrong
- Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
- Risk
- Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
- Remedy
- Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1‑888‑234‑2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of the federal safety agency recall numbers 21V‑215 and 20V‑314.
Recall number 23V858000 · Recall details
Fuel system, gasoline: delivery: fuel pump
- What is wrong
- Honda (American Honda Motor Co.) is recalling certain 2019-2020 Acura MDX, MDX Sport Hybrid, RDX, TLX, Honda Accord, Civic Hatchback, Insight, 2019 Acura ILX, Honda Accord Hybrid, Civic Coupe, Civic Coupe Si, Civic Sedan, Civic Sedan Si, Civic Type R, Fit, HR-V, Odyssey, Passport, Pilot and Ridgeline, and 2018-2019 CR-V vehicles. The low-pressure fuel pump inside the fuel tank may fail.
- Risk
- Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
- Remedy
- Honda will notify owners, and dealers will replace the fuel pump assembly, free of charge. Owner letters were mailed May 18, 2021. Owners may contact Honda customer service at 1‑888‑234‑2138. Note: This recall is an expansion of recall 20V‑314.
Recall number 21V215000 · Recall details
What 2020 Acura RDX owners say
Most recent owner complaints, unedited.
The contact owns a 2020 Acura RDX. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the fuel pump had fractured and failed to function as intended. The contact was advised to contact the local dealer. The vehicle was taken to the dealer, where it was confirmed that the fuel pump had failed. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE). The manufacturer was not made aware of the issue. The failure mileage was approximately 53,000. The VIN was unavailable.
The contact owns a 2020 Acura RDX. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Acura RDX. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Acura RDX. The contact stated received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I received a notice from Acura that the defective fuel pump replacement parts are now available and I should schedule the free repair with my dealership. When I called my Acura dealer (Chapman Acura) in Tucson, AZ I was told they did not have any parts. When I asked if they could let me know when they would be available, I was informed they did not know when any replacement parts would be available and that I should call back in a few weeks. Chapman Acura is the only Acura dealer in Tucson, AZ.
The contact owns a 2020 Acura RDX. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Acura RDX. The contact stated that while attempting to start the vehicle the vehicle failed to start as intended. The vehicle returned to normal functionality but the failure reoccurred. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency campaign 23V858000 (Fuel System, Gasoline); the VIN was included but the remedy was not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
The contact owns a 2020 Acura RDX. The contact received notification of the federal safety agency Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that several dealers were contacted, and the contact was informed that parts were no longer available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Acura RDX. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Questions about the 2020 Acura RDX fuel system
Does the 2020 Acura RDX have fuel system problems?
Owners have filed 37 complaints about the fuel system of the 2020 Acura RDX, 11% of all its complaints.
At what mileage do 2020 Acura RDX fuel system problems start?
The typical (median) mileage in owner complaints is 6,000 miles.
Was there a recall on the 2020 Acura RDX fuel system?
Yes, 2 recalls: 23V858000, 21V215000. Check your VIN to see if your car still needs the free repair.
What year does the Acura RDX have the most fuel system problems?
The Acura RDX model years with the most fuel system complaints are 2019 (44 complaints), 2020 (37 complaints) and 2018 (34 complaints).
Other 2020 Acura RDX problems
Visibility 102Engine 57Electrical 27Body 26Brakes 23Transmission 22Acceleration 19Driver assistance 7Airbags 6Suspension 6Steering 3Lights 2Seat belts 1Seats 1
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