See attached document for complaint.
2010 Audi Q7 fuel system problems
15 complaints (52% of all complaints for this car). Typical mileage when it fails: 51,000.
- owner complaints
- 15
- of this car's complaints
- 52%
- typical mileage
- 51,000
- crashes
- 0
- recalls
- 2
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Audi Q7 fuel system problems in other years
Specific symptoms reported on the 2010 Audi Q7 fuel system
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Fuel system, gasoline: delivery: fuel pump
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under the federal safety agency recall 16V‑660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement remedy parts became available.
- Risk
- The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.
- Remedy
- Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1‑800‑253‑2834. Volkswagen's number for this recall is 20BJ.
Recall number 18V818000 · Recall details
Fuel system, gasoline: delivery: fuel pump
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
- Risk
- A fuel leak in the presence of an ignition source increases the risk of a fire.
- Remedy
- Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1‑800‑253‑2834. Volkswagen's number for this recall is 20W9.
Recall number 16V660000 · Recall details
Related investigations
High-Pressure Fuel Pump Failure
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by the federal safety agency that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.
EA11003
What 2010 Audi Q7 owners say
Most recent owner complaints, unedited.
Large fuel leak from fuel pump flange. Vehicle has had the recall 20W9 performed in 2018 as can be seen by the black butyl sticker on the assembly. However, this failed to prevent the flange from cracking and subsequently creating a large fuel leak. This is the very failure the recall was intended to prevent. Part is available for inspection if necessary as well as work order from original recall.
Issue is similar to the federal safety agency campaign id 16v660000, the fuel cap flange has butyl tape on it and has started leaking fuel. The garage has a strong fuel odor and is a fire hazard. The part is about 250 dollars, diagnosis was 150 and installation is about 1.5 hour which is a grand total of 750 dollars. Why is my VIN not in the recall, if its a deflective part, recognized by audi.
Fuel pump cracked and was leaking fuel on my garage floor which could case a catastrophic fire.
Tl* the contact owns a 2010 audi q7. The contact noticed a strong fuel odor near the rear driver's side door. The contact mentioned that the vehicle was repaired per the federal safety agency campaign number: 16v660000 (fuel system, gasoline) in 2016. The vehicle was not taken to a dealer for diagnostic testing or repairs. Audi albuquerque (8900 pan american fwy ne, albuquerque, nm 87113, (505) 821-4000) was contacted and informed the contact that the vehicle was not included in the second recall for the failure. The dealer stated that the vehicle needed to be diagnosed. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000.
Car decelerates rapidly while driving even through you have pressure on the accelerator. Then few jerks happen and car returns back to normal acceleration. This whole process repeats intermittently. This first happened on a busy freeway. Then this has been repeating frequently. Audi is unable to figure out the problem and are suggesting replacing the whole fuel system which may potentially fix the problem. They are not sure. I am not sure if this is a manufacturing issue which can start happening to other vehicles. But this is definitely a dangerous safety issue.
Tl* the contact owns a 2010 audi q7. When the brake pedal was depressed and released, there was an abnormal odor of fuel inside the vehicle. The failure recurred continuously. The vehicle was taken to a dealer where it was diagnosed that the fuel pump cap needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 72,000. Ma 10/16/15 updated 11/28/217
I have an audi q7 2010. June 2013, my husband, 4 yr old son and I were driving on the freeway going with the flow of traffic. The car started shaking violently and decelerated to 20 miles per hour. My husband pushed the gas pedal over and over and the car would not speed up. Luckily no one was hurt, however we were very scared. We were able to pull to the emergency lane and make it to the audi dealership close by. January 2014, I was heading to pick up my son from school and the car started shaking violently again- this time worse then before and came to a complete stop in the middle of traffic. The steering wheel locked up and I was stuck. The police were called because I was not in a safe place and the car had to be towed to the dealership. Dealer stated that they found fault in the fuel system, metal shavings in the fuel filter in additional to low fuel pressure. Also confirmed metal shavings in the n290 valve. They had to get authorization from germany to replace entire fuel system. July 2014- yes it happened again. This time my husband and son were headed to go on a father-son camping trip and right before they lost all cell service the car started violently shaking again and decelerated. My husband left the car in a safe place and had friend come get them. The car is a lemon. I have asked that audi america to replace the car and they sent a technician to the dealership who replaced the fuel filter again and has decided the car is repaired and safe to drive. This is after the manager of the service department told audi america that the car is not safe and recommended they replace the car. He said " I wouldn't let my wife drive your car". This happened to a friend of mine with an audi q7 and audi had to be forced to an arbitration. She ended up with a new diesel and it happened again! She is now on her 3rd audi. This time no diesel.
Hpfp has atomized...again!!.... Yes, again!!...steering locked up while vehicle had shut down and was still moving ....aprox. 15 MPH...almost hit another vehicle !!! My 3 children,9,12,14, were in the vehicle this time!! Very dangerous!! Please see first complaint...
Filled audi q7 tdi 2010 model on 5/4/2011 with diesel fuel and made it about 3/4 of a mile and the vehicle started to rattle and shake hard, felt almost like a flat tire.....but then started to sputter and gurgle and then shut down completely, this took all but about 60 seconds once I felt the shaking, to the shutdown.......steering locked....not good....almost hit a parked car on the side of the road. Vehicle died and stalled in the slow lane (for an hour) and would not restart.... What could have happened on a freeway....I hate to think....flatbed tow truck to dealership and was advised (3) three days later that the hpfp atomized into the fuel system and the system would have to be replaced....injectors, fuel lines, fuel tank, gas filler nozzle, etc. Etc., I have an invoice 5 pages thick for this!! Well, 28 days later suzie q, as we called her, was back. Now..now..now... Again!! Yes, again, this has happened.....wed., january 8, 2014....almost an identical situation occurred.....filled audi q7 tdi 2010 model with diesel fuel and made it approx. 3/4 mile....(geese what a surprise!!) and sounding so familiar...yes?? Just read again the previous paragraph and place it here.... Identical, identical, situation to the "t" this time around, except a different gas station. Dealer today, january 10, 2014 has informed me that, yes, indeed the hpfp has atomized again,....again,.. Really. I want to lemon this pos that I paid $78,510.38 for and was touted by the dealership as almost bullet proof!! Hah lol...I was a fool. Never again buying an audi...unless this is made right. Trade in for full value minus a little....sound ok??
Questions about the 2010 Audi Q7 fuel system
Does the 2010 Audi Q7 have fuel system problems?
Owners have filed 15 complaints about the fuel system of the 2010 Audi Q7, 52% of all its complaints, more than any other problem.
At what mileage do 2010 Audi Q7 fuel system problems start?
The typical (median) mileage in owner complaints is 51,000 miles.
Was there a recall on the 2010 Audi Q7 fuel system?
Yes, 2 recalls: 18V818000, 16V660000. Check your VIN to see if your car still needs the free repair.
What year does the Audi Q7 have the most fuel system problems?
The Audi Q7 model years with the most fuel system complaints are 2007 (29 complaints), 2014 (19 complaints) and 2017 (19 complaints).
Other 2010 Audi Q7 problems
Engine 5Visibility 4Acceleration 3Electrical 3Tires 3Transmission 3Brakes 2Airbags 1Body 1
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